They should not allow pets and use fabric chairs. Chairs look very dirty and full of pet hair. They should provide a microwave. No refrigerator understood, bc they have a ice shed always full of ice, but no microwave...come on.

Good location. Nice views from all over the resort. A+ for that.

Stayed in August 2021

Shower never got beyond luke-warm, blood stain on the comforter, no microwave or fridge in the room, poor TV reception - very grainy

Location, the deck, the view, nearby store (allowed us to use their microwave for our own food)

Stayed in July 2021

Pet friendly

Stayed in July 2021

No cart, noises upstairs were loud and disturbing. Not set up for handicapped people, ice machine down hill. Seemed high priced with no refrigerator for insulin or microwave.

No breakfast, beautiful view, comfortable bedding and shower.

Stayed in July 2021

We got locked out of our room twice. The office is not open 24 hours so you have to call an emergency number. It's way too hot to wait outside for assistance. No cable tv, no cell.and mo wifi.

The location and the dock for our boat.

Stayed in June 2021

TV reception was terrible, no Internet, the phone in the room, landline, didn’t work. Toilet plugged. Couldn’t swim in the lake was gross. People in the room next to us set up a big barbecue with tables and chairs right in front of the room. Nobody did anything about it.

The beds were super comfortable. And the air conditioning works great. The staff messed up the booking. Charged me for two nights instead of one.

Stayed in May 2021

store closed-restaurant closed-beds we’re very worn,no one got any sleep-we we’re the only ones there it looked like and the sewage smell was very strong-Showerhead was made for midgets. had to drive 20 mins to get food for the family.

location was beautiful-the staff was friendly

Stayed in November 2021

Bad experience. Twice was given room cards for rooms already occupied. Service attendant rebooked a new room and didn't cancel my original reservation for which I was charged 2 days prior to arriving and again at check-in. Manager took forever to call me and doesn't want to refund the double charge and only wants to credit 50% of room. There could have been legal consequences for walking in on people in their rooms. The TV didn't work, noisy bed and outside light was annoying.

Nothing really.

Stayed in August 2021

Restaurant closed, TV didn’t work (and we were looking forward to watching the Olympics)

Beautiful setting, clean and comfortable

Stayed in August 2021

No wifi or good reception for TV. This was not an important thing for one night. If I was staying longer, that would have bothered me.

Nice view of Shasta Lake. Very comfortable bed, spacious room. Restaurant adjacent to motel has excellent lunch and dinners served. Wait staff very nice and efficient.

Stayed in July 2021

The customer service

Had bed bugs the first nite informed staff but no compensation just moved rooms then the room was rented that nite to other guests, rude service and rude staff except for Desiree she was always eager to please ;)

Stayed in July 2021

We arrived at 8:30 pm after a same day booking on booking.com. It was a long day drive due to road construction delays and a closed road on our intended route. We learned the regular check-in staff left at 6 pm leaving it up to security to check us in. With no prearranged room assignment the first security sent us to a dirty room. We had to them hunt for a security guard to find us a clean room. The whole process took one hour. We did not eat that night as the resort restaurant was not open on Monday’s although that was not noted on the resort website. After the long drive and frustrating checkin process, we did not wish too drive into the closest town to eat. The security guard said there was a pizza parlor that delivered there. However there was no cell service. He tried the resort phone but did not get through. The clean room he finally found was upgrade which the guard kept telling us. However between the lumpy too soft mattress and the air conditioner that made strange loud rattling noises every time it kicked in neither of us had a restful sleep. When we checked out the next morning we shared our experience with the front desk staff member. She said she would tell management. That was five days ago. We have heard nothing back from anyone.

Nothing

Stayed in July 2021

Lack of fridge Could not well control air. I was to cold, too much blowing, too noisy

Great for the money

Stayed in July 2021

Everything! Worn down and definitely not kept up. I mean come you don’t have WiFi so you couldn’t at least have clear channels on the tv for the guests?

Absolutely nothing

Stayed in June 2021

No refrigerator. AC units take a long time to cool down cabin

Excellent view clean lots of space

Stayed in June 2021

Staff checking process

Stayed in June 2021

The tv sadly didn’t have a lot of connection due to poor internet but that’s okay! Just enjoyed nature more thanks to that!

The view and quietness of it was wonderful. The room was nice and clean, I enjoyed the room all together.

Stayed in June 2021

Bathroom small and dated. Shower head trickled water out (no pressure). Tv only had a couple channels receiving signal and reception was horrible. Just expected a bit more comforts for the price paid per night.

Location was nice and room clean. On-duty staff person in evening was fantastic and willing to do whatever he could to make stay and customers happy.

Stayed in June 2021

no fridge No microwave no internet No tv reception

great staff, great location

Stayed in November 2021

Well the wifi doesn't work well and the TV is horrible 35 channels but only about 5 working .The blow dryer doesn't work also there was no plug outlet to plug my phone to charge in the room. So to charge that amount is ridiculous after taxes. My TV was sideways which is horrible also

That the air conditioning works. Thank God! The shower is nice.

Stayed in August 2021

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Stayed in June 2021

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Stayed in July 2021

There are no comments available for this review

Stayed in August 2021

There are no comments available for this review

Stayed in August 2021

There are no comments available for this review

Stayed in July 2021