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  5. Reviews of Comfort Inn & Suites Baltimore Inner Harbor

Reviews of Comfort Inn & Suites Baltimore Inner Harbor 3 stars

120 E Lombard Street, Baltimore, 21202, United States

#53 of 57 hotels in Baltimore

Guests' Choice

Review score

Based on 884 hotel reviews

5.2

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.2

  • Location

    7.6

  • Facilities

    5.5

  • Staff

    7.0

  • Value for money

    5.9

  • Free WiFi

    6.3

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Showing 1 – 25

  • Reviewed: 22 April 2024

    6.0
    Pleasant and grateful for the things that the staff did for me and my family to make it more pleasant.
    • Family with young children
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Still updating,

    Great location. Staff fess amazing to Keisha and her crew. Walkable to harbor.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights

    I asked if I could put my room on a different credit card- I was told that I could switch cards at check out- but then at check out I was told that it wasn't possible

    convenient location

    Stayed in April 2024

  • Reviewed: 9 April 2024

    5.0
    Overall, our stay was OK. You do hear a lot of traffic at night and it’s loud.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The shower backing up while taking a shower and only having a half a roll of toilet paper.

    The front desk staff were very nice and informative. It was also close to the Baltimore food festival that we were attending.

    Stayed in April 2024

  • Reviewed: 1 February 2024

    4.0
    Hotels is OK best part of it was location but would probably never stay there again. Hotel was very dated means love and
    • Business trip
    • Family with young children
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Probably was not clean or well maintained front. Workers were not very friendly person in breakfast area was rude.

    Close to Harbor and work event

    Stayed in January 2024

  • Reviewed: 23 January 2024

    5.0
    I would expect a little more for the money.
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Both TVs did not work. The bathroom mirror had toothpaste on it.

    Early check in and the staff was nice.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    4.0
    Not Happy
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I got there they did not have a room for me even thou I should them my reservations they charged me more then what I had reserved on booking. For the price they charge me I could have went to a better hotel. It was my birthday and I was out state so I did not have the options to pick bor locate anything else by it being New Years Eve. They reported the price that was reserved on booking.com was two low and that booking.com tell you they reserved it and u can pay for it when you come was lie. I was upset that I had to pay more .I was blind sited about this on my birthday. This is first time I every had this issues when booking thru this website. The breakfast was not good at all.

    It was close to the Venue I was attending

    Stayed in January 2024

  • Reviewed: 18 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing mentioned about the parking situation went booking this room. We had to pay about $80 just for 2 days of our stay which was not planned for/expected. When we arrived at our room the bathroom door was warped and there was no shower curtain. The elevators were kind of dirty and outdated which is very disappointing. Breakfast was good, however we arrived only a half hour after breakfast began and everything was out. There were not many people eating already. We had to wait another half hour before the food was replenished.

    The staff, especially at the front desk were very welcoming and kind!

    Stayed in December 2023

  • Reviewed: 31 December 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I stay here often it’s a great value. The facility itself is clean, but the rooms you can always tell somebody else has been there floors never look swept crumbs are always in windowsills. I usually clean myself when I stay here but for the price and the location is worth what you pay for.

    Stayed in December 2023

  • Reviewed: 29 December 2023

    5.0
    Great location, but not the best stay!
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Property is pretty run down, not enough towels, sheets, cleanliness not the best.

    Really good location, close to inner harbour, restaurants, aquarium

    Stayed in December 2023

  • Reviewed: 25 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loud traffic! Seemed run down, in need of repairs, especially the bathroom! Rust all over the door frame

    The breakfast was good! Nice selection

    Stayed in December 2023

  • Reviewed: 20 December 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    The free breakfast was awful. Most of the hot items were gone when we showed up mid-morning and no one was there to restock items. No coffee.

    The location was close to Camden Yards (Orioles Baseball) and Inner Harbor.

    Stayed in October 2023

  • Reviewed: 16 December 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It had a smell tv didnt work couldnt sleep on bed

    The staff

    Stayed in November 2023

  • Reviewed: 20 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I don't know if they turn the hot water off at a certain time, but there wasn't any hot water in the room after about 5 mins it was just warm. The sink water never got hot. And they may have a leak under the floor because when you walk on the flooring water would seep up.. It served its purpose of to just sleep.

    The location was super convenient. The front desk agent was very courtesy and kind.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    5.0
    It was okay
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was run down, water kept appearing on the floors randomly

    The property is very close to everything

    Stayed in November 2023

  • Reviewed: 14 November 2023

    5.0
    Not a great hotel
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Tv Didn't work, leak in floor boards by kitchenette, leak in cold water faucet in bathroom, heat didn't work correctly, tile in tub needs cleaned, room was off street so could hear street traffic

    Conveniently located

    Stayed in November 2023

  • Reviewed: 9 November 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Parking, when I called they said parking garages near which was true BUT only specific one to get discounted rate . $93 to park for the 2 days. Breakfast bar ok, no plates, coffee cold. Looks like a lot of the place needed replacement, updates, repairs. Would not stay here again. 1 light by bed didn't work,

    Staff friendly

    Stayed in November 2023

  • Reviewed: 9 November 2023

    5.0
    The location is great probably wouldn’t stay here again
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    None of the ice machines work. You need a key to use the elevator.

    It’s basic. If you don’t need amenities then you will be fine here.

    Stayed in October 2023

  • Reviewed: 7 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hall we were on smelled awfully of cigarette smoke even though we saw many “no smoking” signs. We held our breath walking in and out of the room. There were multiple instants in the evening and early morning (6am), that someone opened up our room door, but luckily we had the security latch on. Breakfast was very under par, and lacking even though we would arrive at 7:30am. Our first morning, the kitchen didn’t have more than a few plates, and no spoons for cereal. Sunday morning there were no clean plates, no juice, and no silverware at 7:30am.

    The front desk staff was so nice and helpful, making sure we had what needed, letting us bring luggage early, making sure we knew nice places to and where not to go.

    Stayed in November 2023

  • Reviewed: 27 October 2023

    5.0
    it was ok
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    there were a lot of holes in the elevator walls. it needed work. went up to breakfast one morning, there wasnt any coffee left, hardly any food. the woman was by herself and bitching and moaning the whole time about being the only one person and can't even leave to go to the bathroom this was our 2nd time staying there but i don't think we will stay there anymore. no trashcan in the bathroom, we moved the only one from the room area into the bathroom and no toilet paper holder.

    the front desk staff were very friendly and nice.

    Stayed in October 2023

  • Reviewed: 22 October 2023

    5.0
    Location was great, staff was good, but the facilities were not great particularly for the cost.
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was great. There was one light that did not work and one light that buzzed when it was on. You could hear everything happening in the hallway and when people entered the room next to us it sounded like they were entering our room. The room key also didn’t work. I had to have the room key fixed at least 5 times in a 2 night stay because it wasn’t working in the elevator or the room door.

    The location was great and staff was friendly and responsive to issues.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    5.0
    The bed was very comfortable the room was very small for the amount of money breakfast was good nice view staff allowed
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Elevator  was not working properly had to walk from 11TH floor

    The view

    Stayed in October 2023

  • Reviewed: 2 October 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were stains on the floor, bed sheets, and pillows and it didn't feel clean.

    good location

    Stayed in October 2023

  • Reviewed: 19 September 2023

    6.0
    Good for the price.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    More vegetarian options for breakfast. Overall the breakfast was better than expected.

    The listing did not mention that the property undergoing a major renovation. Nor that parking would be extra.

    Stayed in September 2023

  • Reviewed: 12 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night

    I bought this at the last minute, because my other booking was cancelled at the last minute, and they were still in the process of renovating. The sheets were very dirty and stained.

    The staff were excellent and deserve a raise, the facilities did not in fact meet good standards.

    Stayed in May 2023

Showing 1 – 25

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