13355 FM 1960 West, Houston, TX 77065, United States
#74 of 432 hotels in Houston
Guests' ChoiceBased on 450 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
8.7
Value for money
8.8
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 April 2024
Thu
United StatesThe sheets were used and got blood spots . I got so sick thinking of it the entire 4 nights. The shower handle was loosened . The smell of the cleaning supplies were so strong that you feel nauseated as first
Stayed in April 2024
Reviewed: 27 March 2024
Lejeune
United StatesThe shower was very poor in water pressure, and the blankets sucked.
The location was great, right beside all the best restaurants.
Stayed in March 2024
Reviewed: 29 February 2024
Scaife
United StatesThe first night there was hair in both of the beds. The staff at the desk gave me a hard time about fixing the problem. Wanted me to take pictures and all. Then said she only had.bedroom left so she hope I like it. She had very smart alec attitude
The cafe was decent and clean. Very well attended to
Stayed in February 2024
Reviewed: 26 February 2024
Jacqueline
United StatesI didn’t like how many people was actually living in the hotel.. It was more of an extended stay. If I would have known it was more of an extended stay I wouldn’t have booked this location. I noticed people who was clearly prostituting, and using hard recreational drugs.. Air didn’t work, was told by staff to unplug and plug back in. Housekeeping didn’t change my sheets the next day. Breakfast was just sausage and eggs, and apple juice. Didn’t enjoy the vibes.. didn’t wanna be in the hotel, really only showered and slept there. Woke up early and left for the day.
The location was a nice location. A lot of eatery’s and shops.
Stayed in February 2024
Reviewed: 19 February 2024
Becca
United StatesRude guests and some rude front desk people.
Breakfast was good for most part.
Stayed in January 2024
Reviewed: 29 January 2024
Heather
United States1st Room very small unlike what pictures depict, smelled like marijuana and I am allergic, TV and AC didn’t work and it was super humid. 2nd room a bit bigger, didn’t smell horrible, TV worked, bed was like sleeping on cardboard on a sidewalk. Our backs, hips, and shoulders are very sore. Breakfast was not good. We will not return to a comfort suites and won’t be back to Houston in general.
Close to restaurants
Stayed in January 2024
Reviewed: 17 January 2024
Adegboyega
CanadaThey need to improve on cleanliness, and check the state of appliances e.g. refrigerator and Wi-Fi before allocating the rooms.
The location is good.
Stayed in January 2024
Reviewed: 7 January 2024
Shatarra
United StatesCustomer service
I had to sleep in a cold room the first two days I was there and left a day early because of the service
Stayed in January 2024
Reviewed: 3 January 2024
Xavier
United StatesFront desk staff was rude and woke up to ants in the room and bites on me.
It was mostly quiet
Stayed in January 2024
Reviewed: 16 December 2023
Vincent
United StatesNothing
Hotel staff, cleanliness
Stayed in November 2023
Reviewed: 11 December 2023
Junguo
United StatesNo stable wifi. No staff on the front desk to check out, so I left the key to a staff to help me check out and email me the receipt, but have not received it till now .
Stayed in December 2023
Reviewed: 23 November 2023
Mario
United StatesNothing
Excellent
Stayed in October 2023
Reviewed: 17 November 2023
Kimberly
United StatesNothing
Cleanliness
Stayed in November 2023
Reviewed: 11 November 2023
Imani
United Statesbreakfast ended too early
this hotel was beyond clean it was immaculate!
Stayed in October 2023
Reviewed: 9 November 2023
Crowknocks
United StatesSmell of weed throughout the floor. Parking lot gets filled fast due to overflow of nearby restaurant. For the price did not meet expectations.
Location was nice.
Stayed in November 2023
Reviewed: 7 November 2023
Bital
United StatesHolor a cigarro
Stayed in November 2023
Reviewed: 4 November 2023
Jazmyne
United StatesOk
Stayed in November 2023
Reviewed: 28 October 2023
Ranada
United StatesIt was very loud from neighbors to someone opening and closing doors over and over. Breakfast mediocre.
Friendly staff
Stayed in October 2023
Reviewed: 19 October 2023
Angie3365
United StatesBreakfast was the typical but they were completely out of waffle mix.
Standards are high with the cleanliness
Stayed in October 2023
Reviewed: 17 October 2023
Alex
ItalyThe breakfast was bad. The coffee and food was horrible. The staff did not inform us when breakfast ended and when we went down for breakfast they said that breakfast was over. We asked if we could just get complimentary water and they stated we could not. They did have a jug of water available but they used so many spoiled lemons in the jug that the water was disgusting. The shower knob was broken in the bathroom.
We only enjoyed the bed and the iron.
Stayed in October 2023
Reviewed: 7 October 2023
Kimberly
United StatesIt was one of the best places I stayed at
Stayed in October 2023
Reviewed: 2 October 2023
Sonja
United StatesParking
Convenient
Stayed in October 2023
Reviewed: 26 September 2023
Brown
United StatesBreakfast times was told wrong. The loose toilet seat, no pool and the ac wasn't putting out cold air
Stayed in September 2023
Reviewed: 26 September 2023
Juan
United StatesThere was no laundry detergent. Front desk had no quarters for the laundry machines. Had to drive 15min to get quarters to do laundry.
Stayed in September 2023
Reviewed: 9 September 2023
Joe
United Statessome guests are just sloppy. like leaving trash all spilled out in hallway.
clean hotel, clean room, comfy bed, great staff. very courteous. we luv’d staying there.
Stayed in September 2023
Bad Neuenahr-Ahrweiler, Germany
Akrotiri, Greece
Cabo de Santo Agostinho, Brazil
Peoria, USA
Hanoi, Vietnam
Rovinj, Croatia
Castel di Tusa, Italy
Fira, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content