Nothing really. During most of our stay one of the 3 elevators was out of service which increased the wait time, mainly during the morning rush hour. But this is obviously not a steady situation.

Rooms were very well equipped and pretty spacious - they had a lot of USB-C/A charging points, coffee machine, safe, iron, hairdryer, closet. The hotel had a nice gym, lobby where we could eat our takeaways. There's a Starbucks kiosk where you can get your coffee in the morning, which is very convenient (the kiosk staff were super friendly). We asked in advance for rooms with a connecting door, and although they didn't guarantee it, we eventually got them - this was super important for us. The location is really terrific - you're 3 minutes walk from MSG, 5 minutes from the Empire State Building. There are numerous delis and bakeries around to grab your morning pastry or bagel.

Stayed in April 2024

Great location, nice staff, clean facility

Stayed in May 2024

Everything was great. We have stayed at this hotel before because of its location.

This is a great location, especially for those taking the train in. It is only a few blocks from the train station, as well as from many bus pick-up/drop-off points. It is also a great place from which to explore the rest of the city - in walking distance to many popular areas, but also only a few blocks from major subway lines.

Stayed in May 2024

No complaints

Good location, pleasant room, very clean, pleasant staff

Stayed in May 2024

the bed

the room was small like any other rooms in the middle of nyc, very clean, the staff were very nice excpet one the location is very close to time square, empire state and the heart of the main tourist location at nyc. we were 3 family members with 2 queen beds that was not very comfortable mattress. in general, good value for money considering other expensive places on NYC that are not offering family rooms

Stayed in May 2024

I lost my charger in the lobby but i could never retrieve it. The hotel did not even have a CCTV for the lobby section.

Stayed in April 2024

Hotel was doing some renovations so elevator availability was limited. (builders occupying one). 2 out of 3 elevators was still ok-ish. But due to a malfunctioning elevator, we were left with just 1 for the last couple of days of our stay. Getting out and about today was an absolute nightmare! (I was stuck at C level for over 10 minutes at one point).

Location is great, majority of attractions withn 30 mins walking, lots of restaurants and shops nearby, felt safe at all times. Beds were very comfortable. Rooms on the smaller side but completely acceptable.

Stayed in April 2024

It would have been great if the adjoining restaurants had room service.

The breakfast was good. While centrally located, and the street itself was relatively quiet, the neighborhood, while convenient, was way too bustling for my taste It would have been nice to have a little garden or some small sanctuary from the crowds.

Stayed in April 2024

very central position, you can reach most of New York point of interest walking (from 15 to 30 minutes)

Stayed in April 2024

- Proximity to Penn station and Subway - Clean - Friendly staff

Stayed in April 2024

Location!! Close to subway and buses, not too far from many attractions (Empire State, Madison Sq. Garden, few blocks from Times Square)

Stayed in March 2024

A little noisy at nighttime from traffic- but can’t be helped

Great location, really clean and modern

Stayed in March 2024

Free coffee and water

Stayed in March 2024

Staff - don’t interact at all. No basic greetings etc, much like the rest of NYC to be fair.

Excellent, central location

Stayed in March 2024

Clean, friendly staff

Stayed in March 2024

N/a

N/a

Stayed in March 2024

Unfortunately, there was construction going on above my floor (I was on the seventh floor) which started in the morning and lasted for the better part of the day. It wasn't unbearable, but made it less than perfect.

The room was clean and the location of the hotel was great for me. I liked that there was Starbucks coffee on the ground floor in the morning.

Stayed in March 2024

Good location

Stayed in December 2023

The extra cost for breakfast.

The hotel didn’t offer breakfast included, but served it at the cafeteria, it was good but expensive.

Stayed in March 2024

Rooms way too small but that’s NYC

Convenient check in and friendly staff

Stayed in March 2024

Hotels nowadays should not have carpets in the rooms, especially not very old ones

Stayed in March 2024

Small room but perfect for what I needed - and the price!

Starbucks coffee in the building for breakfast! Very friendly staff. great location.

Stayed in February 2024

I have been staying at this particular property for more than 10 years, twice a year. So approximately 20 times. The rooms are quite tired and outdated now and need a fundamental update and refresh.

Great location. Good value for money.

Stayed in February 2024

Close proximity to Penn Station/Madison Square Garden and Times Square. Staff was very friendly, hotel was clean and we felt safe there.

Stayed in February 2024