1 West Street, Pittsfield, MA 01201, United States
#5 of 8 hotels in Pittsfield
Guests' ChoiceBased on 263 hotel reviews
7.3Cleanliness
8.1
Comfort
8.2
Location
8.2
Facilities
7.5
Staff
8.4
Value for money
7.4
Free WiFi
7.5
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End of dialog contentReviewed: 2 September 2023
Robert
United StatesOnly had a problem in the shower, figuring out how to open the drain
Stayed in September 2023
Reviewed: 23 August 2023
Brady
United StatesStaff at desk did the minimum. Not very helpful.having to park off site was a pain. Tho the lady valet was super helpful and attentive no hot tub…. No bar restaurant
Rooms were nice location was good
Stayed in August 2023
Reviewed: 16 August 2023
Jane
United StatesHoliday Inn needs to invest in this property, especially the parking garage, which has been “under construction “ for years now. The breakfast was overpriced for what we got.
The location is perfect.
Stayed in August 2023
Reviewed: 21 July 2023
Frank
United StatesFacilities, including parking available. Also, the breakfast served was extremely disappointing.
Location
Stayed in June 2023
Reviewed: 10 July 2023
Chris
United StatesThe hotel is old and is in disrepair. The room was spacious but beat up with warped floors that looked like it had been flooded. Our room was too warm but the thermostat wouldn't adjust, and the parking garage was crumbling and unusable so we had to park in a bank parking lot across the street.
The location was convenient to the event we were attending.
Stayed in July 2023
Reviewed: 14 June 2023
Jewel
United StatesParking was an issue. Though the staff said it was being improved, the parking garage had obviously been condemned. Valet parking was offered. The room was clean, but had an unusual odor. However, I was able to open the window and let it air. It was okay for one night, but I doubt I would book longer.
The location is excellent.
Stayed in May 2023
Reviewed: 29 April 2023
Walter
United StatesHaving my car parked in the lot down the street. Will be glad when the new parking garage is complete.
I travel to Pittsfield 2 or 3 times per year and find the hotel location perfect.
Stayed in April 2023
Reviewed: 19 April 2023
Carrie
United StatesEverything was great!
Room was lovely. Staff was very nice and extremely helpful.
Stayed in April 2023
Reviewed: 18 April 2023
Kathleen
United StatesValet overworked- need 2 at leadt
All staff excellent, from check in to breakfast dining
Stayed in April 2023
Reviewed: 9 April 2023
David
United Stateslocation
Stayed in April 2023
Reviewed: 14 March 2023
Rebecca
United Statesthe parking lot was closed and the jacuzzi didn’t work
the room was spacious and clean
Stayed in February 2023
Reviewed: 9 March 2023
Katelynn
United Statesvalet
Stayed in January 2023
Reviewed: 9 March 2023
Stacey
United StatesI was looking forward to the hot tub which is no longer there but it’s on their website and it said kids eat free but that wasn’t true because the restaurant is independently owned so that was a little bit disturbing for me.
The suite was very spacious and clean
Stayed in March 2023
Reviewed: 27 February 2023
Jonathan
United Statesparking garage closed again, broke my wiper when valet brought vehicle back
hotel restaurant
Stayed in February 2023
Reviewed: 22 February 2023
Joanne
United Statesother than the lobby nothing seems to have been renovated in quite some time.
Good location and n Berkshires
Stayed in February 2023
Reviewed: 22 February 2023
Erin
United StatesBest restaurant in the hotel and I loved the pool and the stuff as awesome 🤩 5 stars and I will be coming back very soon
Stayed in February 2023
Reviewed: 16 February 2023
Robert
United StatesParking situation is pretty wonky. Manageable, but wonky.
Very clean room, surprisingly comfortable bed & pillows! Nice bar/restaurant.
Stayed in February 2023
Reviewed: 8 February 2023
Bianca
United StatesFree Breakfast for all guests
Exceptional Customer Service, Friendly Staff, Clean Rooms and Comfortable Beds
Stayed in February 2023
Reviewed: 19 January 2023
Amanda
United StatesI didn’t like to have to sit there and wait to be checked in it took way too long. I didn’t like getting to my room and it was dirty and never cleaned and had to go back down and get a different room.I didn’t like getting to the new room and having to call the front desk ask 100 questions because there’s no paper explaining anything. I already paid and booked my rooms and got re-charged again on my debit card, I don’t like that the pools right next to the diner and everybody can see you while they’re dining swimming and for the price that you pay for a suite there should be free breakfast because the suites are not in the best shape.
I like the valet parking and I like the fact that when I rebooked for a cheaper room, I got to stay in my suite.
Stayed in January 2023
Reviewed: 12 December 2022
Scott
United StatesIt was all good
great view from the room and well appointed room
Stayed in December 2022
Reviewed: 5 October 2022
Dolores
United StatesRestaurant for breakfast was not impressive nor was the choices of food. Dinner wasn't great in the restaurant. Parking garage was totally closed and looked like it had been that way for quite a while so you had to park off site at a bank's parking lot away from the hotel
Great pool. Room was clean. Very comfortable bed. WiFi was accessible. Views were spectacular from my windows
Stayed in September 2022
Reviewed: 19 September 2022
Margaret
United StatesVery good valet. They moved as fast as possible, but could have used help during busiest times.
Our check-in was wonderful. Extremely pleasant. Room was lovely.
Stayed in September 2022
Reviewed: 12 September 2022
Jsmes
United Statesunsafe,lobby poor,no coffee available,terrible parking if any
room was o.k.
Stayed in August 2022
Reviewed: 22 August 2022
Linda
United StatesNo parking adjacent to building available
Very clean great value and location to visit Tanglewood.
Stayed in August 2022
Reviewed: 19 August 2022
Jsmes
United Statesdifficult parking,unprofrssional staff,building in poor shape,no coffee except for k=cup in room etc.
guest room was clean
Stayed in August 2022
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