1 West Street, Pittsfield, MA 01201, United States
#5 of 8 hotels in Pittsfield
Guests' ChoiceBased on 263 hotel reviews
7.3Cleanliness
8.1
Comfort
8.2
Location
8.2
Facilities
7.5
Staff
8.4
Value for money
7.4
Free WiFi
7.5
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End of dialog contentReviewed: 2 May 2024
Kevin
United StatesGarage to park was closed, the property did offer a valet to off set the closed garage. The coffee pot in the room did not work, took two days to get a new one
Room was clean, restaurant in the hotel was very good.
Stayed in April 2024
Reviewed: 8 April 2024
Susan
United StatesThe staff is super kind and responsive. Love the breakfast in the morning.
Stayed in April 2024
Reviewed: 9 March 2024
Endieveri
United StatesKind of dark and gray, and under repairs.
Very clean
Stayed in February 2024
Reviewed: 3 March 2024
Gregory
United StatesParking in nearby open lot rather than in attached covered lot.
Room was very nice, staff was friendly.
Stayed in February 2024
Reviewed: 2 March 2024
Danielle
United StatesThe spacious accommodations in the rooms was perfect for a family. And the rooms were very clean. The check in wasn’t great- but Daly Grace went out of her way to get us into a room alittle earlier. We had plans and needed to change and she went above and beyond to make sure we had a room to change in!
Stayed in February 2024
Reviewed: 25 February 2024
Colleen
United StatesThe smell in the hallway was off putting. I'm not sure if it's a cleaner they use or what, but I guess I'm just glad the room didn't smell.
The staff was so friendly and helpful. I came in super early after being at the hospital with a family member. I was tired and sad and the gentleman at the front desk was so helpful. I wish I could remember his name, I was having a hard time and he was so reassuring.
Stayed in February 2024
Reviewed: 15 January 2024
Beverly
United StatesThe hallways and carpeting were dated. Lighting in the halls was dim, the elevators needed upgrading. ? mold in the bathtub, TV remote didn't work, Kuerig didn't work.
Very pleasant staff, free valet for the car, nice sized room.
Stayed in January 2024
Reviewed: 3 November 2023
Walter
United StatesConvenient location for my travel itinerary.
Stayed in November 2023
Reviewed: 31 October 2023
Ginther
United StatesI spent one night. Took shower in morning before departure, water was backed up ankle deep be showers end. I informed the staff upon checkout. She called maintenance while I was in the lobby. So her response was immediate.
location, staff, furnishings
Stayed in October 2023
Reviewed: 14 August 2023
Takako
United StatesThe room has only minimum amenities. Also, the room has a coffee maker but no free water (water server, etc) is available throughout the entire facility.
The room was very clean and easy checking in and out. Not far from Tanglewood.
Stayed in August 2023
Reviewed: 27 July 2023
Jack
United StatesParking
Stayed in July 2023
Reviewed: 4 July 2023
Kay
United StatesParking but understandable they were making things safer for guests
The parking garage is under repair. We were looking forward to having that connivence. They did provide parking next door and valet service
Stayed in July 2023
Reviewed: 4 July 2023
Gordon
United States$325 for one night and breakfast was not included?
Comfortable, clean, friendly
Stayed in July 2023
Reviewed: 23 June 2023
Jayne
United StatesLocation
That fact there was no parking available on as the parking garage was condemned and u have walk around building which difficulty when ur walking with people who have knee issue planning for surgery. It was very inconvenient.Two of my party had handicap placards and their no handicap parking.
Stayed in June 2023
Reviewed: 16 May 2023
Susan
United Statesparking situation is very poor, having to walk a long distance. The handicap parking was poorly marked in. The staff came running out, saying I had to move, but it was not marked as handicapped. It was not clearly marked, where the loading /unloading zone was.
beautiful furnishings in the suite. Bathroom was extremely tight and almost a tripping hazard. Pool was very nice, but they should have a changing room immediately adjoining it.
Stayed in May 2023
Reviewed: 13 May 2023
Suzanne
United StatesThe entrance was shabby looking
Was not offered because I got a discount
Stayed in April 2023
Reviewed: 1 May 2023
Jennifer8605
United StatesThe hot tub was not open and the staff was too giving with information on an incident that happened at the hotel. Information that traumatized my children
The price was right for the location it was in
Stayed in April 2023
Reviewed: 23 March 2023
Charles
United StatesSeems a little run down. Parts of the hotel are falling apart. Beds were smaller than advertised. TV did not work and took multiple hours to get fixed.
Good location to downtown pittsfield. Breakfast buffet was good value if booked at time of booking.
Stayed in March 2023
Reviewed: 13 March 2023
Lisa
United StatesMy room was dirty. One queen bed had evidence of a previous guest...hair on the sheets. Hair and soap scum all over the bathroom sink, garbage still in garbage cans and the toilet was dirty.
The staff were great and the hotel is in a convenient location
Stayed in March 2023
Reviewed: 8 March 2023
Lisa
United StatesBreakfast was absolutely horrible. Little choices and food was cold and not tasteful
Loved the night Staff, they were so helpful and absolutely amazing
Stayed in March 2023
Reviewed: 27 February 2023
Dale
United Statesno where to park except valet. room had bugs crawling on the floor. drain plug didn't work in the bathroom.
not much...
Stayed in February 2023
Reviewed: 25 February 2023
Michelle
United Statespool was cold
location
Stayed in February 2023
Reviewed: 20 February 2023
Mirtha
United StatesThe hotel was nicely renovated, it felt clean. The room was spacious and the location was in the center of town close to Lenox. The staff could not be more accommodating. The restaurant is very nice although I did not care for the food. Breakfast was disappointing as it was a minimal buffet, the room where is served is very sad.....
Stayed in February 2023
Reviewed: 16 February 2023
Alycia
United StatesParking situation is a little odd. But the valet option is a great solution.
Good, basic hotel. Clean and comfortable. Building is a little tired. But great stay and comfortable rooms (a bit small).
Stayed in February 2023
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