Those older beds can be quite lumpy so it's hard to get a good night's sleep at times. For someone who has a very sensitive nose, the spray that I assume is the air freshener is rather overwhelming, but I understand the need to keep things sanitized given the number of people and spirits that are always passing through ;-)

GREATLY appreciate Gavin's immediate assistance with the leaky window from the rain storm by moving us to another availability since the carpet was getting soaked and we wouldn't have been able to keep the AC on since it's right by the window and if you know anything about the Crescent Hotel, those older rooms can get quite stuffy quite quickly no matter the season but it's still an awesome place to stay! LOVED the Haunted Tour of the hotel by Jinx, especially will all the great personal stories she shared - just wish there was more time since the time allocated just didn't feel like it gave it justice given ALL her awesome expertise!

Stayed in April 2024

Noisy neighbors.

Beautiful decor. Nice view from balcony adjoining room.

Stayed in April 2024

There was no exhaust fan in the bathroom and the windows were painted shut which made for sauna conditions after a shower. It was disappointing that the ghost tour was so expensive and wasnt included with the room which was a bit pricey as well.

The Hotel was extremely comfortable and charming. The food was off the charts good. The staff went above and beyond.

Stayed in April 2024

The Coffee was horrible! And when the front desk was asked if our breakfast was COMPLEMENTARY we were told it was! IT IS NOT!! Upset about that! Someone needs to explain what COMPLEMENTARY is.

Absolutely beautiful! I love the church down below. Beautiful place to meditate and pray. The Hotel it’s self is Majestic! The staff very friendly and helpful!

Stayed in April 2024

Hot tub was filthy. None of the restaurants offered any food that was gluten free. Hair filled drains in the bathroom, water wouldn’t drain in the bathtub

Most staff were friendly and helpful!

Stayed in April 2024

The interior of the property was ok, but the carpets need replacing along with lots of touch up paints. Rooms were pretty tired, drawers didn’t close, toilet didn’t flush well and shower/tub needs to be re-grouted. 4th floor bar area “Top of the Creat” had a nice view, but cocktails were brutal!

Eureka Springs is a great town and the hotel was walkable to downtown albeit a big elevation change but that’s the area. It is a neat old hotel and grounds & trails around it were very enjoyable! The staff was also very pleasant.

Stayed in April 2024

Pool was dirty, needed bugs and seed pods to be skimmed out. It was still usable, and well heated!

Very cool original decor. Love the resident kitty. Grandson loved the ghost tour. Good history synopsis with ghost tour.

Stayed in March 2024

Could do better for Anniversaries as they are special to some that have been married over a decade.

Pretty much most of it for the majority of the stay.

Stayed in March 2024

The plumbing, particularly the shower in room 403 goes from hot to cold with no warning.

Historical nature, ghost tour, outside activities.

Stayed in March 2024

It’s exactly what you would want in staying in a historic hotel. The grounds and rooms were beautiful and it had the vibe my family was looking for. The ghost tours were amazing and we booked in advance. My family loved the heated outdoor pool.

Stayed in March 2024

Bathroom needs attention Shower tiles in bad shape Spa folks needed to share that we could have used the relaxation area We found it on our own with out their direction

View from top of the 4 th floor Spa on site

Stayed in March 2024

The rooms are quite small (as you would expect historically) and the toilets are very low - a bit difficult for those of us that are a little older. The next morning after breakfast, we took our bags to the car, went for a walk and came back to the room only to find that the beds linens been removed and there were no towels left in our bathroom. We hadn't planned on leaving just yet. The housekeeping person apologized profusely. We hadn't returned our keys to the front desk yet and it wasn't close to the time when we needed to check out so we were a bit surprised.

Hotel and staff was very nice. Beautiful woodwork. Our first night, we weren't in the mood for pizza and there wasn't another restaurant open in the hotel but the shuttle took us down to the Italian restaurant and back. Dining room breakfast and staff were very nice. Lastly, we didn't detect any signs of haunting in Room 207.

Stayed in February 2024

The room

The building and decor was great. Staff was excellent. The room however was way too small. It was a king room and you couldn’t even turn around.

Stayed in February 2024

I was charge double on my card ..& it took 9 days to get a refund..So there for had to cut my trip short being it was my only card I had brought with me it overdrafted my account it was a Holiday so it took 3 days to even talk with the bank..long story short..It was the hotel aire..but they didn't Compensate me in anyway..so there for I will not recommend this hotel to anyone

Stayed in December 2023

Bit pricey but shuttle service made up for it.

Very friendly staff

Stayed in January 2024

Our beds were really bad. They need to be replaced.

Beautiful decorations for Christmas, great pizza restaurant, good breakfast.

Stayed in December 2023

Our unit didn't have a working hottub, although it was advertised. The family was very disappointed. We stayed here two years ago and some of the furniture is beginning to show a lot of wear.

Perfect for extended family holiday gathering. A kitchen for making coffee and warming muffins before heading out to explore the town. Shuttle was a blessing! Hotel hosted a variety of activities for all ages. The units are tucked in the hillside, and the design reminded us of Thorncrown Chapel.

Stayed in December 2023

The ac did not cool the room and we sweated all night

The historic aura

Stayed in November 2023

The roads leading up to it

Beautiful and well kept. Very clean and friendly staff.

Stayed in November 2023

Our room was obviously older and smaller with double bed. A mirror in the main room would have been a nice touch since the bathroom was small with a pedestal sink so hard to place personal items. The curtain rod on one window was falling and the window was dirty but probably not easy to clean on the fourth floor.

The hotel lobby had lots of character due to it's age. The setting and grounds looked beautiful. We only stayed one night so there was probably much more we could have down. We had a drink on the fourth floor balcony, listening to a musician, while we waited to be seated for dinner across the hall. The pizza was excellent as well as the view from the outside dining terrace. I also went on the Ghost Tour which was fun.

Stayed in October 2023

The elevator was really slow.

The staff were amazing and cheerful. The view is spectacular. The band is awesome. I'd go back again.

Stayed in October 2023

I had no issues

Everything

Stayed in October 2023

For 1 night stay was a little pricey for our liking but we did go at the prime "spooky" time in October. The rooms could be remodeled a little better. We understand that it's an old building. Will be back!

Love the location. Beautiful scenery! Loved the ghost tour. It was nice there was a shuttle to get around places. Liked the antique/victorian feeling of the rooms. Super nice staff! Loved jasper the cat hotel manager 😊

Stayed in October 2023

The air conditioner in the room kept freezing up so we spent most of the night very hot

Breakfast was very good

Stayed in October 2023