staff wasn’t willing to help us with a malfunctioning blind and then overcharged me and didn’t want to fix that either. front desk staff was terrible. took two weeks to get my refund and had to get it from booking because they refused to do it themselves.

The beds were comfortable, room was clean minus the used cup under the bed, and the breakfast was excellent.

Stayed in September 2022

I didn’t like that the pool and exercise room were supposedly closed for renovations.

The complimentary breakfast was amazing.

Stayed in September 2022

not applicable

Location was great right in the middle of the things we wanted to visit.

Stayed in August 2022

When I arrived to check-in, I was advised a couple was checked in under my name. They received my room and rate. How does that happen? I was called on my way driving to Kansas City on my arrival date that I needed to change the room from a Queen to a King because of one of their Queens being unavailable. I agreed, I was told the rate would remain the same. When I get there it was another story, and it horrible experience. They do not check ID like they should and that is how this happened. Debbie worked to fixed the issue for me and I was able to get the room that was assigned to the couple who got my room. I was able to get my correct rate, but my credit card was charged 3 times. Then there was lawn work done at 7:30am on a Sunday morning, right by my window, (1st floor) they were trimming the bushes. Are you serious! I was woken up and could not go back to sleep and I go down to the front desk and the desk clerk was not sympathetic at all. She made it like it was not people with Hampton Inn and it was because they went around to the front and was trimming there as well. No apologies. Why? You could hear kids on the floor above me jumping, running, and screaming. The breakfast was not that great, I could have eaten somewhere else and it would have been better. The quality of the food compared to the hotel, needs to be better. Checking out, she was not going to provide me with a receipt. Everyone should get a receipt when checking out of any hotel for record of payment. Everyone I talked too had to ask for a receipt. I do not understand how they allow this to happen and do not make their guest feel appreciated from their mistakes. I should have gotten comp for my stay because of the issues they were on the hotel and not me. The pool had stuff floating in it due to the amount of people who had went swimming. It was gross and I wanted to swim. I am not sure how often they clean the pool. My overall experience was poor.

The location was great as it was close to food places and The Legends Outlet. Outside at night it was quiet and peaceful. I enjoyed that part of my stay, the room was clean and roomy and even though animals had not been in there in over a week, it was as if they had not been in the room. The downfall is the wallpaper is coming off due to water damage on the wall.

Stayed in August 2022

When I booked I asked for adjoining rooms twice in an email and called. Was told they would try and accomodate and was hung up on and no response from email. When we got there they told us no but the room next to ours was not occupied until the next night. So they could have given us the adjoinging room. Instead they put us at oppisite ends of the hall. Which I think the person at the front desk did purposly. I was not rude nor did I bring up the emails or phone call. I just aske d if they could give us adjoining rooms.

The breakfast was fine and so was the location.

Stayed in August 2022

Requested not to get a room close to elevator or ice machine, and got the room right next to both. Did not sleep well at all due to noise.

Very clean

Stayed in July 2022

Nothing to mention as a negative

Staff was friendly and accommodating. The room was very clean and spacious. There is ample parking. Close to many restaurants. Breakfast was great.No issues at all

Stayed in July 2022

close to attractions

Stayed in July 2022

I did not receive my 20 dollars for the room deposit

The pool was the best thing

Stayed in June 2022

The carpet had a wet feel to it and so did the beds!

Stayed in June 2022

that I was able to book online and it didn’t say anything about having to be 21 to check in, was unable to stay and this hotel and ruined the rest of our trip trying to find a new hotel. Front desk lady was very rude as well.

nothing

Stayed in June 2022

The door in our room would not shut half the time. And the food was cold so you didn’t get free service for that and yet they didn’t give you a discount for being a senior either. The people were also not personable at the desk never smiled when we checked in and she never smiled as long as we were down there it seems like they could get somebody more pleasant to be there

It was nice and things were close

Stayed in June 2022

Pt

They charged me and my friend for the rooms not very happy

Stayed in May 2022

A bogus $75 was charged to one of our rooms. I called the hotel to ask about the undefined charge, and was told it for leaving one of the rooms in discussing condition. I emailed mgr to resolve this fraudulent charge, but as of now have heard nothing from him.☹️

Rate of average on cleanliness, average for free breakfast, average for location.

Stayed in May 2022

The way your got dam billing department is it suck very bad I give you -10 on your billing

Stayed in May 2022

Walls seemed thin (noisey), floor wet by air unit, tub dropped when off, ceiling poorly patched where previous leak and appeared to begin to mold, receptacles in bed night stand we're over used and didn't work unless you held cord in a particular spot, caulking around toilet needs replaced.

Staff

Stayed in May 2022

Sausage looked pink one morning

Breakfast was ok

Stayed in March 2022

Nothing to dislike.

Great breakfast and pool was open unlike most hotels right now!

Stayed in April 2022

a/c unit was loud

clean and good location

Stayed in April 2022

the beds were AWFUL. hard and uncomfortable. the ice bucket was dirty and unusable.

the property was nice and in a good location

Stayed in April 2022

Everything and Debbie at the reception.

Stayed in April 2022

loud teenagers in the hallway at night, constant slamming doors

staff was nice, breakfast was good

Stayed in April 2022

none.

Location, cleanliness, and comfortable bed.

Stayed in April 2022

Great location, food and clean rooms.

Stayed in March 2022