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  5. Reviews of Holiday Inn Express & Suites Havelock Northwest New Bern, an IHG Hotel

Reviews of Holiday Inn Express & Suites Havelock Northwest New Bern, an IHG Hotel 2 stars

103 Branchside Drive, Havelock, NC 28532, United States

#2 of 5 hotels in Havelock

Guests' Choice

Review score

Based on 361 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    8.1

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Showing 76 – 100

  • Reviewed: 31 March 2024

    10
    Clean, family friendly, breakfast 100%, staff amazing
    • Family with young children
    • King Room Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    My kids lol. Joking..... everything was great! Will be staying in the future.

    Breakfast and beds was soft. Clean but property could use a little maintenance but nothing to not make you stay here. Staff was all wonderful. The coych bed was way to hard...so bring extra puddings or they will give u more covers if you ask. Everyone was nice helpful and it was clean

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Wonderful
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Location

    Stayed in March 2024

  • Reviewed: 20 March 2024

    10
    Good
    • Leisure trip
    • Couple
    • King Room Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Everything was awesome

    Ok at best

    Stayed in March 2024

  • Reviewed: 8 March 2024

    4.0
    it was okay needs upgrades
    • Leisure trip
    • Solo traveller
    • King Room Non-Smoking
    • Stayed 1 night

    needs upgrade

    breakfast

    Stayed in February 2024

  • Reviewed: 9 January 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • King Room Non-Smoking
    • Stayed 1 night

    I made this reservation and was told I had to put a $100 deposit since it was 3rd party. I called today and was told I would not get that back because it had a urine odor in the room. I want to know why it cost $100 to wash the blanket? This is unacceptable. I want my money back. The customer service I experienced on the phone was awful. People have accident's and my mother is older and has an issue holding her urine so it might have got on the blanket, but that's what a washing machine is for. I'm very disappointed with how this has been handled.

    Nothing

    Stayed in October 2023

  • Reviewed: 2 January 2024

    10
    Pretty good
    • Couple
    • King Room with Roll in Shower - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower and toilet were disappointing to say the least, the shower had no lip at the bottom and water leaked all over the floor when we took a shower, and the handle on the toilet got stuck a few times when attempting to flush.

    Very enjoyable, had an amazing time

    Stayed in January 2024

  • Reviewed: 28 December 2023

    10
    Perfect!
    • Leisure trip
    • Family with young children
    • Double Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    What a delightful staff and wonderful visit! We will be staying there more often! Clean, helpful, easy to find, I couldn’t ask for more in a hotel.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    3.0
    The hotel can do better at cleaning
    • Leisure trip
    • Family with young children
    • King Room Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Cleanliness of my room

    Breakfast was good

    Stayed in December 2023

  • Reviewed: 25 December 2023

    6.0
    It was okay I would only stay here again if I can’t find another 1 with inside pool for my kids.
    • Leisure trip
    • Family with young children
    • King Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was not that warm for it to be so called heated, also they had no idea how to work their own pancake machines for breakfast in the morning lol

    The location was great and the fact they had an inside pool for the kids

    Stayed in December 2023

  • Reviewed: 25 December 2023

    10
    I would do it again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Non-Smoking
    • Stayed 3 nights

    Pet fee was too much.

    Excellent.

    Stayed in December 2023

  • Reviewed: 3 November 2023

    1.0
    Disappointed
    • Leisure trip
    • Solo traveller
    • King Suite with Jetted Tub
    • Stayed 1 night
    • Submitted via mobile

    I booked a king suite with a jet tub and they gave me a handicap accessible room with no jet tub . After I walked in the room and seen it wasn’t the room I booked I call the front desk and they told me it was nothing they could do at the time and that I would have to wait until a manager came in the next day

    The bed was very comfortable

    Stayed in November 2023

  • Reviewed: 24 October 2023

    10
    Comfortable and pleasant stay
    • Leisure trip
    • Family with young children
    • Executive Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My only wish and this is not just this hotel is when a hotel says it’s pet friendly I wish they would have a gated area for pets so you could let them run free and do zoomies!

    The staff were friendly and welcoming, funny and kind. Size of room was great! Breakfast was good with many choices.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    4.0
    Somewhat disappointing
    • Leisure trip
    • Couple
    • King Room Non-Smoking
    • Stayed 2 nights

    I was very disappointed with the quality of the room for the cost. (2 nights over $400 total). There were spider webs in the corners of the room (#101) , and whoever did the tiling and installation work in the bathroom (faucet location !!!!, hanger on back of bathroom door -location !!!) should have been fired by the contractor on the spot !! It is very easy to tell that the building and rooms have some age on them....but I understand that. But QC is very important, especially when paying as much as $200/night. Overall I give the room a 3-3.5 out of 10. The overall stay ie: breakfast, amenities etc. would get a 6.. get rid of the turkey sausage and get some real sausage that doesn't taste like cardboard !!

    Get rid of the turkey sausage and get some real sausage that doesn't taste like cardboard !! Staff are very professional See about room below

    Stayed in October 2023

  • Reviewed: 24 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room Non-Smoking
    • Stayed 1 night

    Not UpToDate. Room looks unmodern.

    I think ammenties should be updated. Also the lobby as well.

    Stayed in August 2023

  • Reviewed: 2 September 2023

    10
    Exceptional
    • Family with young children
    • Executive King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I liked everything about my Stay

    Rooms were very nice and the staff Were excellent

    Stayed in August 2023

  • Reviewed: 28 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I wish there were more than two towels. That was my only complaint...and I was too lazy to go get any more and I didn't want to bother the staff to bring me more. Would recommend putting at least three towels in each room.

    We are usually hesitant to stay at Holiday Inn because we don't have the best experience...but we were so blown away! The room was so clean and spacious. It smelled so clean and fresh the moment you opened the door. We have a renewed faith in the Holiday Inn brand thanks to this location. The bed was so comfortable. The bathroom was very spacious and clean.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    10
    Paradise away from home!!
    • Leisure trip
    • Family with young children
    • King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    The amenities were great! The pool is conveniently indoors and the room was amazing.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our tv didn’t work and front staff was hateful and told us she couldn’t help and she didn’t have time to come up

    Clean , bed were super comfy and dove products

    Stayed in July 2023

  • Reviewed: 11 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    More options like some sugar free items

    It was good. Was expecting a little more

    Stayed in August 2023

  • Reviewed: 7 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Phone next door kept ringing all night and dogs barking

    Clean room

    Stayed in August 2023

  • Reviewed: 3 August 2023

    5.0
    Midnight shift lady could care less our TV wasn’t working, I asked if she could call someone for advice she said no Sh
    • Leisure trip
    • Couple
    • King Room with Roll in Shower - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was ok

    Located in nice place and next to a very good Mexican restaurant

    Stayed in July 2023

  • Reviewed: 3 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The television didn't work properly, the ac unit was torn apart with wires exposed. We had to deal with, and touch dangerous wires in order to adjust the room temperature.

    The location and closeness of several restaurants and shopping centers.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    3.0
    Poor
    • Business trip
    • Couple
    • King Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    First room was disgusting, second room was better but had an odor. We found out later there was vomit in the corner. Laundry room appliances didn't work well

    Front desk staff were good

    Stayed in July 2023

  • Reviewed: 13 July 2023

    1.0
    Overcharged AND double charged!
    • Leisure trip
    • Family with young children
    • Executive King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This site overcharged me for my room and then charged me for a SECOND night. I stopped in the front desk and got confirmation that all of the charges were reversed and got a printed version of the transaction. I still have the charges on my account without any reversal. Trying to contact this hotel is impossible to try to speak to them about the double charging and overcharging. Working with booking.com, they were not able to reach the hotel either for a resolution. HIGHLY do NOT recommend dealing with this hotel.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Noisy matress.

    Stayed in July 2023

Showing 76 – 100

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