Didn't realize the lobby was under construction when we booked. Room was very minimal, not even coffee maker or kettle to make tea. Bell hop offered to bring up coffee maker but never returned with one.

Loved the view from 17th floor room

Stayed in May 2024

No coffee maker in the room or microwave. I stayed 4 nights and would have loved to have them in the room

Clean and quiet

Stayed in April 2024

amazing place to stay for the Boston Marathon

Stayed in April 2024

Could do with some USB ports in the room and none of the plus were in the correct place - otherwise all good.

Great location - just north of Boston Common so easy access to the main area of Boston and also over to Faneuil Hall. Staff great and friendly and we had a large comfy room with city views. Asked for a kettle that they provided with tea bags. Used the restaurant twice which was really good as well.

Stayed in April 2024

Awful service by the phone. Some rude lady couldn’t send me invoice for my stay by email. Still waiting for someone to help me

Everything was nice including customer service upon check in.

Stayed in March 2024

Friendly front desk staff. Location. Good room size. Attentive housekeeping staff.

Stayed in January 2024

staff was excellent very attentive and courteous, location was fantastic short walk to all of the historic locations we made the trip to see, complimentary beverage service was a wonderful time to relax in the early evening.

Stayed in December 2023

they weren’t very generous with the free water

Great location and value for money

Stayed in December 2023

Our room was quite dated. A lot of the furniture was damaged and our bathroom looked old and dingy. I was notified they would be doing a major renovation so maybe it’ll be better next time we stay in Boston.

Wendy from the front desk was amazing! We loved the free boxed water and how nice and cozy the hotel was.

Stayed in November 2023

That we could not have breakfast later even on Sunday and could not eat something at night.

I would have liked that the breakfast could las til 11hours and that we would have some place ti eat at night.

Stayed in October 2023

We arrived at night and the valet guy was quite rude and not welcoming at all. Did not ask if we needed help. Acted as though he did not want to have to park our car.

Location was perfect! Room had nice amount of space. Decor was cute and fit in with the old style of the city.

Stayed in November 2023

I was cold in bed on the first night and requested a blanked the next day which arrived very quickly once I'd requested it. The room service wasns't very good - I phoned down to ask for a drink to be sent up and this wasn't possible. The lighting was moody, but not very bright in the main part of the room. The bathroom was a bit tired.

The location was excellent, and the room had a great view and nice furniture. I also used the fitness centre which was very good.

Stayed in November 2023

room was great with a view. breakfast was great!

Stayed in October 2023

Location…and chocolate cake

Stayed in October 2023

I did not care for the a/c not working, when we arrived our room was 76 so we opened the window and requested a fan. We had to leave the window open for the duration of our trip to keep the room comfortable which made it noisy and difficult to sleep.

Location was great, room was comfortable

Stayed in October 2023

Bathroom, shower and tub were dingy and water pressure was weak

The decor, location and facilities were great! The restaurant was really good

Stayed in October 2023

Night mgr was unfriendly and refused to get me a blanket. Unacceptable for mgmt to refuse such a simple request. She said she would not go down stairs or wherever to get it and no other employees around. This was 10:00 pm on a Friday evening.

Convenient and clean. Great room size, liked it was on the small size with no big lobby. Not crowded at all.

Stayed in September 2023

The restaurant Wasent open, no room service at night and the valley parking one day took 40 min to bring our car and we got late to were we had to go

The big room, great designs

Stayed in September 2023

Check out could have a 30 min tolerance.

Location is great!

Stayed in September 2023

Very well located. Nice room with city view. Very good Breakfast

Stayed in August 2023

This isn't only specific to this hotel: I have no idea why hotels in the last 5 years or so are putting sliding barn doors on their bathrooms. I could hear approximately 90% of what my partner was doing in there.

The locations and the view absolutely cannot be beat. The staff were also very helpful, the bed was very comfortable, and the entire facility was clean and well-kept. Driving and parking might be tricky for an out-of-towner, but a taxi/Uber will get you to/from the airport in maybe 20 minutes, And the central location places you directly on the Freedom Trail and maybe a 15 minute walk to just about anything.

Stayed in September 2023

Not sure

The location was excellent.

Stayed in August 2023

A few stains on the bathtub

Quiet and very well located Rooms with wooden floors instead of carpet Good size and closet space Complimentary coffee at breakfast time

Stayed in September 2023

Price, no view, and super expensive valet parking

Location

Stayed in August 2023