9880 Pacific Heights Boulevard, Sorrento, CA 92121, United States
#5 of 5 hotels in Sorrento
Guests' ChoiceBased on 173 hotel reviews
6.8Cleanliness
7.3
Comfort
7.3
Location
7.9
Facilities
6.9
Staff
8.2
Value for money
7.0
Free WiFi
8.5
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End of dialog contentReviewed: 14 April 2024
Jennifer
United StatesHad to change rooms twice. 1st room had mold and rust in the bathroom. The 2nd room had a broken door knob. The 3rd room was ok since the I was only staying over night.
The location was great!
Stayed in March 2024
Reviewed: 7 April 2024
Glenn
United StatesBreakfast was minimal, and the coffee was terrible
Check in
Stayed in March 2024
Reviewed: 18 March 2024
Steven
United StatesKnocking at the door at 950am when checkout is at 11am. Even when requested to check out at 12 staff still knocks around 10 in the morning.
Stove, microwave and standard size ref.
Stayed in March 2024
Reviewed: 15 February 2024
Robert
United StatesConstantly out of coffee and would take at least 45 min. To brew a new pot. Any time you go to the front desk, it takes forever for someone to acknowledge and help you. Key card for room had to be reset on a daily basis. Hard to schedule a room cleaning.
Location Friendly staff Allows pets Laundry room Overall, quiet with no issues
Stayed in February 2024
Reviewed: 29 December 2023
Amor
United StatesAll is well and the staff was so great he ask us what we need and give us all we need and he explains every detail about the rooms. But the comfort room on the room that we had does not have a lock on the door.
Stayed in December 2023
Reviewed: 13 December 2023
Greg
United StatesThe room smelled a little like cigarette smoke and laundry chemical.
The coffee in the office was OK. The breakfast was more of an assortment of pre-packaged snacks (granola bars and chocolate or blueberry muffins) and oatmeal.
Stayed in December 2023
Reviewed: 13 November 2023
Jennifer
United StatesThe only thing i found uncomfortable was the bed. It was so hard. I tossed and turned majority of the night. I read all the reviews for this hotel before booking and no one mentioned the beds. I didn't visit the breakfast based on the reviews either.
Staff was super nice, engaging, and accommodating. Room was cozy, ample parking. Close to freeway. What i really like about the hotel was how quiet it was.
Stayed in November 2023
Reviewed: 20 July 2023
Raymond
United StatesBREAKFAST WAS JUST COFFEE, HOT COCOA AND PACKAGED OATMEAL, PARKING WAS VERY LIMITED THAT WE HAD TO WALK A DISTANCE TO OUR ROOM, WE WERE THERE FOR TWO DAYS WITH NO AMENITIES TO USE SUCH AS A POOL, SPA OR GYM. NO ENTERTAINMENT OR RECREATIONAL ACTIVITY AVAILABLE AT ALL ON THE PROPERTY.
THE ROOM WAS VERY COMFORTABLE AND CLEAN. THERE WAS MUCH KITCHEN STORAGE SPACE FOR OUR 2 DAY STAY AND THERE WAS A STOVE TOP, MICROWAVE, REFRIGERATOR AS WELL AS A DINNING TABLE WITH CHAIRS. THE STAFF WAS VERY ACCOMMODATING AND FREINDLY.
Stayed in July 2023
Reviewed: 30 May 2023
Arnedo
United StatesRoom, especially the kitchen and bathroom, could use an upgrade and modernization. Breakfast could be better too by making it a hot food and sit-down breakfast.
Room is clean and bed is comfortable enough.
Stayed in May 2023
Reviewed: 16 May 2023
Zhiheng
United Statesbreakfast
Stayed in May 2023
Reviewed: 9 May 2023
Ryan
United StatesCarpet could use a deep clean
Large room at a great price, centrally located and freeway friendly
Stayed in May 2023
Reviewed: 16 April 2023
Desirae
United StatesThere’s nothing to dislike
location is kind of secluded. Nice and quiet
Stayed in March 2023
Reviewed: 31 January 2023
Sara
United StatesThe room couldve cleaner, it also had a not so pleasant smell it didn't smell clean!
Staff was pleasant the lady who checked me in on Saturday was amazing she was on top of everything and i appreciate her.
Stayed in January 2023
Reviewed: 8 August 2022
Jesus
United StatesSmells
Room Smells cigarette
Stayed in August 2022
Reviewed: 5 August 2022
Mia
United StatesCoffee would have been nice in the room- kitchen
Coffee was good! We did not participate in the grab and go breakfasts but as coffee was not supplied to the room we did pick up coffee at the front desk.
Stayed in August 2022
Reviewed: 16 May 2022
Carolina
United StatesMuffins/pastries were not served as promised.
Cleanliness was good.
Stayed in May 2022
Reviewed: 5 November 2021
Brenda
United StatesRoom could use updating
Stayed in October 2021
Reviewed: 29 September 2021
Cheyanne
United StatesWhen we first arrived there was no one at the front desk for almost 10 minutes, I had to call. The microwave didn’t work in the room and the kitchen didn’t come with any utensils or even a pan. The breakfast that they said was offered was just oatmeal packs and tea/coffee. I thought there would be more options.
Bed was comfortable and the room appeared clean. The outside of the hotel was nice looking and in a good area. Parking was easy to find and no extra charge.
Stayed in September 2021
Reviewed: 23 August 2021
Samantha
United StatesThe counters were dirty and the sheets weren’t fresh 😔 there were hairs from the previous people in the head area. The complimentary breakfast was disappointing…I’ve had a full breakfast at my La Quinta stays in the past and spent way less on the room. I spent$185/ night here and they had coffee and pumpkin spice oatmeal packets 🙁 so that was a bummer
I liked that it was simple and located in a safe neighborhood
Stayed in August 2021
Reviewed: 12 July 2021
William
United Statesclose to food and entertainment
room is clean and large.
Stayed in July 2021
Reviewed: 4 May 2021
Sheri
FranceThe clients. On both weekends that I stayed at this property, I was awakened at 1:30, 3:30 or 5:30 am by loud noises ( one was a screaming match in the parking lot, one was the sound of moving furniture, one was a visitor banging in the neighbor's door.). During the week, the place is great, though.
Clean, big laundry room. All of the kitchenware needed to cook. Comfortable studio. Good location. Excellent value for money DURING THE WEEK!
Stayed in May 2021
Reviewed: 13 April 2024
Fernanda
United StatesThe bed was the cheapest, toughest bed I’ve ever slept in; in a hotel. Yet I payed the same price as a comparable hotel with amazing beds. Everything was outdated and old in the room. It was not enjoyable.
The location is an average part of the city. It wasn’t unsafe or questionable in any way.
Stayed in March 2024
Reviewed: 13 April 2024
Jeramy
United StatesWas bothering till 1 o’clock in the morning with noise of high heels pounding in the room and up and down steps
Stayed in March 2024
Reviewed: 12 April 2024
Deeatta
United StatesI can never say I didn't like it.... impossible
I love the manager Howie and his assistant manager DSean and staff they are great it's very friendly I love this site it's best in town I love the view how it looks like apartments
Stayed in April 2024
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