Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. California hotel reviews
  4. Sorrento hotel reviews
  5. Reviews of Extended Stay America Suites - San Diego - Sorrento Mesa

Reviews of Extended Stay America Suites - San Diego - Sorrento Mesa 2 stars

9880 Pacific Heights Boulevard, Sorrento, CA 92121, United States

#5 of 5 hotels in Sorrento

Guests' Choice

Review score

Based on 173 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    7.9

  • Facilities

    6.9

  • Staff

    8.2

  • Value for money

    7.0

  • Free WiFi

    8.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 14 April 2024

    7.0
    Check the rooms
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to change rooms twice. 1st room had mold and rust in the bathroom. The 2nd room had a broken door knob. The 3rd room was ok since the I was only staying over night.

    The location was great!

    Stayed in March 2024

  • Reviewed: 7 April 2024

    6.0
    my opinion about our stay was "more or less", nothing to write home about.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights

    Breakfast was minimal, and the coffee was terrible

    Check in

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Knocking at the door at 950am when checkout is at 11am. Even when requested to check out at 12 staff still knocks around 10 in the morning.

    Stove, microwave and standard size ref.

    Stayed in March 2024

  • Reviewed: 15 February 2024

    7.0
    Good
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Constantly out of coffee and would take at least 45 min. To brew a new pot. Any time you go to the front desk, it takes forever for someone to acknowledge and help you. Key card for room had to be reset on a daily basis. Hard to schedule a room cleaning.

    Location Friendly staff Allows pets Laundry room Overall, quiet with no issues

    Stayed in February 2024

  • Reviewed: 29 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All is well and the staff was so great he ask us what we need and give us all we need and he explains every detail about the rooms. But the comfort room on the room that we had does not have a lock on the door.

    Stayed in December 2023

  • Reviewed: 13 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room smelled a little like cigarette smoke and laundry chemical.

    The coffee in the office was OK. The breakfast was more of an assortment of pre-packaged snacks (granola bars and chocolate or blueberry muffins) and oatmeal.

    Stayed in December 2023

  • Reviewed: 13 November 2023

    8.0
    Nice and Quiet
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The only thing i found uncomfortable was the bed. It was so hard. I tossed and turned majority of the night. I read all the reviews for this hotel before booking and no one mentioned the beds. I didn't visit the breakfast based on the reviews either.

    Staff was super nice, engaging, and accommodating. Room was cozy, ample parking. Close to freeway. What i really like about the hotel was how quiet it was.

    Stayed in November 2023

  • Reviewed: 20 July 2023

    7.0
    VERY NICE PLACE TO STAY, JUST DONT EXPECT ANYTHING TO ENJOY BEYOND YOUR ROOM.
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    BREAKFAST WAS JUST COFFEE, HOT COCOA AND PACKAGED OATMEAL, PARKING WAS VERY LIMITED THAT WE HAD TO WALK A DISTANCE TO OUR ROOM, WE WERE THERE FOR TWO DAYS WITH NO AMENITIES TO USE SUCH AS A POOL, SPA OR GYM. NO ENTERTAINMENT OR RECREATIONAL ACTIVITY AVAILABLE AT ALL ON THE PROPERTY.

    THE ROOM WAS VERY COMFORTABLE AND CLEAN. THERE WAS MUCH KITCHEN STORAGE SPACE FOR OUR 2 DAY STAY AND THERE WAS A STOVE TOP, MICROWAVE, REFRIGERATOR AS WELL AS A DINNING TABLE WITH CHAIRS. THE STAFF WAS VERY ACCOMMODATING AND FREINDLY.

    Stayed in July 2023

  • Reviewed: 30 May 2023

    7.0
    I honestly didn't expect much of this hotel, which is why it literally met my expectations.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights

    Room, especially the kitchen and bathroom, could use an upgrade and modernization. Breakfast could be better too by making it a hot food and sit-down breakfast.

    Room is clean and bed is comfortable enough.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    breakfast

    Stayed in May 2023

  • Reviewed: 9 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Carpet could use a deep clean

    Large room at a great price, centrally located and freeway friendly

    Stayed in May 2023

  • Reviewed: 16 April 2023

    8.0
    Nice rooms for the price. very nice location. I enjoyed my stay
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There’s nothing to dislike

    location is kind of secluded. Nice and quiet

    Stayed in March 2023

  • Reviewed: 31 January 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The room couldve cleaner, it also had a not so pleasant smell it didn't smell clean!

    Staff was pleasant the lady who checked me in on Saturday was amazing she was on top of everything and i appreciate her.

    Stayed in January 2023

  • Reviewed: 8 August 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smells

    Room Smells cigarette

    Stayed in August 2022

  • Reviewed: 5 August 2022

    8.0
    Better prices.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Coffee would have been nice in the room- kitchen

    Coffee was good! We did not participate in the grab and go breakfasts but as coffee was not supplied to the room we did pick up coffee at the front desk.

    Stayed in August 2022

  • Reviewed: 16 May 2022

    7.0
    It was a comfortable stay.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Muffins/pastries were not served as promised.

    Cleanliness was good.

    Stayed in May 2022

  • Reviewed: 5 November 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    Room could use updating

    Stayed in October 2021

  • Reviewed: 29 September 2021

    6.0
    It was alright but for the price of one night I expected a little more.
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When we first arrived there was no one at the front desk for almost 10 minutes, I had to call. The microwave didn’t work in the room and the kitchen didn’t come with any utensils or even a pan. The breakfast that they said was offered was just oatmeal packs and tea/coffee. I thought there would be more options.

    Bed was comfortable and the room appeared clean. The outside of the hotel was nice looking and in a good area. Parking was easy to find and no extra charge.

    Stayed in September 2021

  • Reviewed: 23 August 2021

    8.0
    Good place to crash mid road trip!
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The counters were dirty and the sheets weren’t fresh 😔 there were hairs from the previous people in the head area. The complimentary breakfast was disappointing…I’ve had a full breakfast at my La Quinta stays in the past and spent way less on the room. I spent$185/ night here and they had coffee and pumpkin spice oatmeal packets 🙁 so that was a bummer

    I liked that it was simple and located in a safe neighborhood

    Stayed in August 2021

  • Reviewed: 12 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    close to food and entertainment

    room is clean and large.

    Stayed in July 2021

  • Reviewed: 4 May 2021

    7.0
    Good
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The clients. On both weekends that I stayed at this property, I was awakened at 1:30, 3:30 or 5:30 am by loud noises ( one was a screaming match in the parking lot, one was the sound of moving furniture, one was a visitor banging in the neighbor's door.). During the week, the place is great, though.

    Clean, big laundry room. All of the kitchenware needed to cook. Comfortable studio. Good location. Excellent value for money DURING THE WEEK!

    Stayed in May 2021

  • Reviewed: 13 April 2024

    3.0
    This was a fully priced hotel room and it was not comparable to every other hotel stay I’ve had in the past year with si
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was the cheapest, toughest bed I’ve ever slept in; in a hotel. Yet I payed the same price as a comparable hotel with amazing beds. Everything was outdated and old in the room. It was not enjoyable.

    The location is an average part of the city. It wasn’t unsafe or questionable in any way.

    Stayed in March 2024

  • Reviewed: 13 April 2024

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was bothering till 1 o’clock in the morning with noise of high heels pounding in the room and up and down steps

    Stayed in March 2024

  • Reviewed: 12 April 2024

    10
    Best in town
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I can never say I didn't like it.... impossible

    I love the manager Howie and his assistant manager DSean and staff they are great it's very friendly I love this site it's best in town I love the view how it looks like apartments

    Stayed in April 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: