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Reviews of Quality Inn Arena 2 stars

1075 Wilkes-Barre Twp. Blvd., Wilkes-Barre, PA 18702, United States

#11 of 22 hotels in Wilkes-Barre

Guests' Choice

Review score

Based on 257 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 16 May 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pillows were hard.

    I liked everything.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Near I-81

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    The hotel was ok but we saw that not all Quality Inns are the same
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    We were given the last room down the hallway when the hotel didn't seem full. I asked the reception about why and was told the room was assigned when I booked online. The bed was creaky just to turn over as well the creaky floor. We could hear people walking on the floor above us

    The breakfast was ok. Coffee was good.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was very friendly

    Stayed in March 2024

  • Reviewed: 24 February 2024

    9.0
    enjoy the stay and staff
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    no comment

    clean

    Stayed in February 2024

  • Reviewed: 22 November 2023

    8.0
    Convenient, clean location.
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The towels and sheets could have been a bit better quality. They were fine but a bit on the thin side.

    Convenient location. The room that allowed pet was nice. Good Wifi service. the breakfast was fine.

    Stayed in November 2023

  • Reviewed: 13 October 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast scrambled eggs with water

    Perfect location near 81

    Stayed in October 2023

  • Reviewed: 29 September 2023

    8.0
    Very good
    • With a pet
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Healthier breakfast options, the building could use some updating

    Ease of checkin/out, lobby and room close to parked car, clean, nice staff

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    Very good stay and excellent welcoming staff.
    • Leisure trip
    • Couple
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was really happy to see that there was not carpet in the bedrooms but a vinyl floor. The floor looked very clean, but upon wiping up a water spill, it seemed somewhat dirty. Overall, it was clean and very pleasant to stay there.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Breakfast was sparse and could use menu updating

    Stayed in September 2023

  • Reviewed: 31 August 2023

    8.0
    Clean. Convenient and a good value!
    • Leisure trip
    • Solo traveller
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs updating on the outside. Interior room was wonderful

    Location

    Stayed in August 2023

  • Reviewed: 29 August 2023

    8.0
    Very clean and comfortable perfect for a quick stop on our journey
    • Leisure trip
    • Couple
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very clean and comfortable perfect for a quick stop on our journey

    Stayed in August 2023

  • Reviewed: 12 August 2023

    7.0
    Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was not comfortable.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    8.0
    Very good
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The manager at the desk at check out was RUDE! I went down to check out and he was on the phone starring into his computer and not once did he even glance up to acknowledge me standing there! I went back up to my room and called him! When I went back down and turned the keys in and got my check out recipt, he never smiled nor did he said hello, thank you, have a good day, or even kiss my ass. I was pissed for the rest of the day after that and didn't stop there to stay on my way back home. That's bad for your brand and makes its been eliminated from my next trip. I hope you get your management trained in customer service better because that was pathetic!

    Very nice and comfortable but a bit dark and sketchy area. The midnight staff was wonderful and attentive when I checked in, the room was spotless and the bed was soo comfortable! Pillows needed work, but I went and got mine out of the car. Lol

    Stayed in June 2023

  • Reviewed: 12 July 2023

    7.0
    Great place to stay while visiting family… location was great for us… many restaurants close by .
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The bathroom fan/ vent was so loud and noises.

    The location of the property was great for us.

    Stayed in July 2023

  • Reviewed: 29 May 2023

    8.0
    Nice place to rest our heads for the night.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast area is so small that it got super crowded quickly with not much room to move.

    Very easy to get to! Ac worked very well and the water pressure was nice in the shower. Our room had a mini fridge and little microwave that was convenient for us.

    Stayed in May 2023

  • Reviewed: 28 May 2023

    8.0
    Good value
    • Leisure trip
    • Solo traveller
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower curtain could be replaced as well as the bathroom door. Thr breakfast could offer eggs other than hard boiled and some type of breakfast meat.

    The breakfast t was disappointing. The room was comfortable, and very clean. There was plenty of space. The shower curtain was torn and the bathroom door had a hole but that did not effect my stay. This was an extremely good value.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    9.0
    Nice room for short stay
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Minor cosmetic damage in the rooms would could be unappealing to some (chipped wood by baseboards, small holes in the walls from where pictures used to hang, etc). The bathroom is TINY.

    This hotel was perfect for a quick overnight trip for a concert! I would definitely stay here again. No signs of it being dirty, but don’t expect an amazing room from a 2 star hotel.

    Stayed in May 2023

  • Reviewed: 27 April 2023

    9.0
    We like this hotel a lot. Always works well for us as we travel home
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    It was all good.

    Breakfast was very good, lots of options. Bed was comfortable. Location is great for our travels. We always try to sta here on our way home from FL

    Stayed in April 2023

  • Reviewed: 26 April 2023

    7.0
    ok ..expensive . good breakfast
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    if you’re going to revamp the room…do it all. paint the doors, clean the grotty bathrooms

    clean

    Stayed in April 2023

  • Reviewed: 19 February 2023

    7.0
    Good
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Location was great

    Stayed in February 2023

  • Reviewed: 11 January 2023

    8.0
    walking distance to everything
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    clean everything that I needed

    Stayed in January 2023

  • Reviewed: 10 January 2023

    7.0
    I will never stay at a quality inn again. I have spread the word. We travel often and have always liked this hotel but N
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the clerk at the desk was a pompous ass. He was extremely rude. Actually yelled at me. My husband had to step in. Kept insisting that we were a “no show” from the night before. I tried to show him my confirmation on my phone and he became belligerent. I kept saying “Sir, if you would just look at it..” I had changed my date and also got confirmation on that as well. I had called the hotel a few days prior to assure we were all set and this was the same man that refused to check because I had booked through Booking.com. My husband and I traveled for 3 weeks with our dog and called every hotel we booked ahead of arrival and ALL were more than happy to add on something that was missed or assure us we were all set with our stay. I’ve been using Booking.com for more than ten years and never had an issue. This man charged our card and would not give us a room until I ask that he get his manager on the phone now. Also said he wouldn’t use Booking if they were the last company on earth, they can’t do anything right, make mistakes all the time and are nothing but problems.

    pet friendly

    Stayed in October 2022

  • Reviewed: 16 November 2022

    8.0
    Affordable and Comfortble
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The breakfast was an average motel offering. The waffles tasted great and there is an option to make mini waffles. Like many chains, the motel no longer has carpeting. This is great because the floors are clean, but makes upstairs noise more audible. The mini fridge cycled on and off, so bring earplugs if you are sensitive to sound. The room was nice and dark even right on the parking lot, and the bed was firm and comfortable. The front desk staff were friendly and helpful. There's a Perkins next to the parking lot, and the motel is less than 2 miles from a huge shopping area with any stores and restaurants you might want.

    Stayed in November 2022

Showing 1 – 25

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