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Reviews of Quality Inn Arena 2 stars

1075 Wilkes-Barre Twp. Blvd., Wilkes-Barre, PA 18702, United States

#11 of 22 hotels in Wilkes-Barre

Guests' Choice

Review score

Based on 251 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    9.1

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Showing 76 – 100

  • Reviewed: 4 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    TV channels was so so

    Nice rooms plenty of garbage buckets. Had microwave and fridge. Coffee pot in room plus had free coffee in lobby.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    10
    Clean room, friendly staff, plenty of choices for breakfast and overall great value
    • Leisure trip
    • Solo traveller
    • King Room with Accessible Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The surrounding area

    The staff was excellent and the breakfast was great. Margie was particularly helpful, friendly and kind

    Stayed in December 2023

  • Reviewed: 29 November 2023

    10
    Definitely worked well for me. Great location. Clean facility.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Location was excellent. Conveniennt to Interstate8`1

    Stayed in November 2023

  • Reviewed: 27 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing everything was good

    Cleanliness

    Stayed in November 2023

  • Reviewed: 4 November 2023

    10
    We booked it on the way to our destination, and glad we were able to book it on our way home
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    No downside

    Breakfast was a real one, not just a Continental. Convenient of the highways. Nice, clean, friendly staff.

    Stayed in November 2023

  • Reviewed: 21 October 2023

    5.0
    Comfortable, economical,with good location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 7 nights

    The flickering light switch was annoying. It interferred with sleep. We covered it up with tapr and cardboard.

    Location was perfect for visiting family in the area. Bed was comfortable and there was both microwave and refrigerator.

    Stayed in October 2023

  • Reviewed: 3 October 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front desk employee was excellent and did everything she could to accommodate us while booking.com customer service rep did not

    Stayed in September 2023

  • Reviewed: 26 August 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 14 nights
    • Submitted via mobile

    This is one hotel I would never go again staff at the main office was very nice, but the rest was not a place go for vacation. To start the cleaning staff would go into my room when I told them not to go in I caught her coming out of my room, the floors were never cleaned when I told them to make sure the floor was moped but never got done I could go on with a whole nother paragraph so no my vacation was terrible.

    Nothing

    Stayed in August 2023

  • Reviewed: 3 July 2023

    1.0
    Very poor
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The encounter in the hall next to my room with a Drug attic along with several police in the Bld checked out very stressful 3am or so. not good at all.

    Stayed in June 2023

  • Reviewed: 29 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Floor in our room was sticky

    It was a one night stay. Was great for the price

    Stayed in May 2023

  • Reviewed: 25 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast blah, waffle mix had no flavor. Refrigerator in breakfast room needs to be cleaned. Room very warm, air not controllable. Witnessed maintenance man belittling guest when guest complained about the air conditioner, told guest "open the window, it'll be cold as hell,",maintenance man rolled eyes, should have offered to check it. They had the same maintenance man, doing the breakfast room, and he is no ball of fire. Hallway was cooler than room. No housekeeping or clean towels offered. Witnessed fight between 2 people in a car in parking lot.

    Beds comfortable. 24 hour coffee. Rooms ok, would be better if air conditioner worked correctly.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    10
    Excellent
    • Leisure trip
    • Couple
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night

    Very refreshing to finely locate a hotel that lived up to my expectations for a very reasonable price.

    Stayed in May 2023

  • Reviewed: 2 April 2023

    6.0
    Pleasant
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast!

    Stayed in April 2023

  • Reviewed: 3 January 2023

    10
    pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    Room clean , lobby clean , staff friendly and very helpful!!

    Stayed in January 2023

  • Reviewed: 7 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dog hair in our room with a 1 year old crawling around.

    Perkins just outside for breakfast main reason we stayed there.

    Stayed in December 2022

  • Reviewed: 18 August 2022

    10
    Perfect
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights

    Nothing

    Breakfast was wonderful, someone was their making sure everything was fresh and full

    Stayed in August 2022

  • Reviewed: 25 July 2022

    1.0
    Very disappointing I have my nine-year-old son with me and he had to keep his shoes on most of the time👎🏻
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    when we first entered the hotel room we noticed that the floors were I’m assuming vinyl from them pulling the carpet up there were big patches of glue all over the floor the floor was not swept let alone washed so I had to go to the dollar tree and purchase a broom and dust pan a mop a bucket and some cleaning solution to wash the floor before we could even take our shoes off. it wasn’t a big issue but it still is an issue because we paid for the room for two nights the television evidently had either been dropped hit or something because it had several white dots through the picture on every channel I’m going to include pictures of the room and of the television viewers booking.com every time I’ve went away and I’m very unhappy with the situation😢👎🏻 also the room had an adjoining door which we didn’t have much insulation in it because I could smell that the person next-door the whole visit that we were there the two days were smoking marijuana👎🏻 it would only let me select one picture for each area of the room so I just used it selection to put a picture of what the room and what I had a problem with and each selection thank you

    location for Pocono Racetrack

    Stayed in July 2022

  • Reviewed: 23 July 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2022

  • Reviewed: 6 July 2022

    1.0
    Stay anywhere else but here.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was told that they would be able to put me in a first floor room because I am a disabled veteran., I got there and they claimed they had sent no response and the annoying guy behind the counter kept trying to get me to cancel the room at check in. But wait that’s not enough. They’ve replaced carpeting in rooms with linoleum. So every sound echoes and magnifies. People were still checking into their rooms after 3am. Having literal groups of drunks dropping their heavy luggage on the floors above, next to and around us made it impossible to sleep. The beds creaked and were incredibly uncomfortable. I only weigh 180lbs so it shouldn’t have been my weight. There was nothing I liked about this hotel.

    Stayed in July 2022

  • Reviewed: 27 April 2022

    10
    Great placea, great price for an overnight stopover
    • Leisure trip
    • People with friends
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    quiet, clean, comfortable, very friendly staff, great value, close to everything

    Stayed in April 2022

  • Reviewed: 11 April 2022

    6.0
    Restful and quiet.
    • Leisure trip
    • People with friends
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room was not clean. Traveling with pets. The pet room had ants and was not vacuumed.

    staff and location was wonderful

    Stayed in April 2022

  • Reviewed: 24 March 2022

    5.0
    Never again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast no coffee pot

    Stayed in March 2022

  • Reviewed: 21 March 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very clean and comfortable Great location decent restaurants nearby to eat

    Stayed in March 2022

  • Reviewed: 25 February 2022

    5.0
    once renovations are completed i am sure it will be great.
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    did not know renovations were going on . No breakfast served. entrance door to room had open space all around were light came in all night. curtains did not keep out light from outdoor spotlites.toilet seat did not fit toilet. vending machine did not work took money but did not give product purchased. I know this was not your issue.

    location was good , coffee machine was good.

    Stayed in February 2022

  • Reviewed: 13 February 2022

    10
    my husband and I rented a room for a valentines getaway. The staff was very helpful and friendly. the rooms were clean t
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the property was in a good location for restaurants in walking distance.

    Stayed in February 2022

Showing 76 – 100

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