243 West 55th Street, New York, NY 10019, United States
#254 of 418 hotels in New York
Guests' ChoiceBased on 533 hotel reviews
7.9Cleanliness
8.2
Comfort
8.3
Location
9.4
Facilities
7.7
Staff
8.9
Value for money
7.8
Free WiFi
8.5
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End of dialog contentReviewed: 27 January 2022
Heidi
United StatesThe bed was a little hard.
The staff was friendly and accommodating. We also loved the location.
Stayed in January 2022
Reviewed: 10 January 2022
Elaine
United Statesbeds were not comfortable at all.
Great location.
Stayed in January 2022
Reviewed: 8 January 2022
Ms_sef
United StatesBetter lighting
Room was very small and dark. When showering the water ran onto the bathroom floor.
Stayed in November 2021
Reviewed: 3 January 2022
Nydia
United StatesStaff was amazing. The room was very nice and confortable. The location was great!
Stayed in November 2021
Reviewed: 10 December 2021
Artha
United Statesroom was very small! No amenities. No daily cleaning.
nice staff, good location, and very clean.
Stayed in December 2021
Reviewed: 5 December 2021
Catherine
United StatesMissed the coffee lounge, (but understand since its COVID)
Very nice hotel, rooms, and location! Wonderful staff! Have stayed here several times and will again.
Stayed in November 2021
Reviewed: 3 December 2021
Adi
Israelgreat location, huge room, great value for the money, small and quiet and very clean! highly recommended
Stayed in December 2021
Reviewed: 27 November 2021
Kyle
United StatesAir conditioning was broken. No microwave.
Nice little hotel.
Stayed in November 2021
Reviewed: 25 November 2021
Amitava
United StatesA bigger room!
Location! Very close to Broadway theaters, Columbus Circle, Central Park and many superb restaurants, all walkable from the hotel!
Stayed in October 2021
Reviewed: 24 November 2021
Diane
United StatesIt would have been nice to have a small coffee pot in the room.
The location was outstanding! We could walk to all of the Broadway shows and to the Columbus Circle train station. There were a lot of food choices available, including the "Soup Nazi" from Seinfeld--soup and lobster rolls to die for! The staff was very friendly and and helpful. The door is always monitored, which made us feel secure...Thanks, Jerry! There is a lounge on the second floor which was a nice place to meet up with the other people we were traveling with. The bed was very comfortable--appreciated since we walked 18,000+ steps every day.
Stayed in November 2021
Reviewed: 18 November 2021
Ramos
United StatesWith regards to the lounge, I just wish they did have the coffee bar open as I have been to other hotels on trips in the summer and they were serving coffee.
The bed was very comfortable. I liked the location as it was close to Time Square but far enough away to not hear all the noise. We used the lounge on the second floor in the evening to visit and have our snacks.
Stayed in November 2021
Reviewed: 16 November 2021
Simone
United Stateswindow looking at brick wall
quiet, good location
Stayed in November 2021
Reviewed: 9 November 2021
Baur
United StatesOne of the front desk staff could have been more customer friendly. We ran the marathon and beforehand asked if we could just get a new key when we got back. The message did not get to the new front desk person in the afternoon and she was a bit rude about it. Also, with one elevator, the cleaning staff or maintenance should not be holding the elevator at any floor. When I was trying to meet my uber to get to the airport, it took over 5 minutes because you could hear the elevator being held at the different floors.
Room was nice. For the most part, the staff was great. The location to everything we needed was great.
Stayed in November 2021
Reviewed: 30 October 2021
Paul
United StatesLow key... boutique like hotel. Accommodating and welcoming....loved the little frig in the room too
Stayed in October 2021
Reviewed: 19 October 2021
Catherine
United StatesLoud AC unit
Very comfy large bed! And super tall shower. Good water pressure. Quiet room.
Stayed in October 2021
Reviewed: 12 October 2021
Marianna
United StatesThe only window in the room was a foot from a brick wall, so there was zero natural light and it felt very claustrophobic.
Great location, the room was clean.
Stayed in September 2021
Reviewed: 26 September 2021
Hisham
Saudi ArabiaThe entrance of the hotel is small and old, I even wanted to cancel once I arrived, but then the staff were very friendly and the room was good
Location and staff
Stayed in September 2021
Reviewed: 17 September 2021
Jelena
United StatesRoom didn’t have any natural light and was a bit smaller than expected.
Friendliness of the staff - they checked us in early after a long over night flight and were very warm at reception. Room looked new and clean.
Stayed in September 2021
Reviewed: 16 September 2021
Dawn
United StatesBed was really hard. I like a firm bed, but this was super firm. Curtains need to be cleaned, and some of the furniture had lots of visible wear. There’s a club across the street, that was fine the first night (Friday) of our stay, but on our second night, ppl were outside until 3am. This is not the hotels fault obviously, but if you are looking for a quiet location, this may not be for you.
Location is nice, easy access to everything. Staff was extremely friendly and helpful. Room was a good size and well decorated. Car service to the airport was well priced ($65 plus tip). There’s an attendant 24/7, so feels safe.
Stayed in September 2021
Reviewed: 16 September 2021
Ida
United Statessmall lobby
location!
Stayed in August 2021
Reviewed: 14 September 2021
Lilia
RussiaThe AC unit in the room was a bit noisy, and you had to ask the staff for clean towels because they do not tidy the rooms during covid. Other than that, it was all excellent.
Small, but comfortable room. Very clean. Appreciated that the shower had a wand, that was very convenient. Great location with many cafes and several grocery stores at a walking distance. Extremely helpful and friendly staff.
Stayed in August 2021
Reviewed: 8 September 2021
Tainara
United StatesAnything to dislike
I like everything. The staff was very nice, my room was clean and comfortable. Great location.
Stayed in September 2021
Reviewed: 30 August 2021
Christopher
United StatesRoom was not cleaned every day reuse towels and in looking for something dropped on found found several soda caps and sheet did not look clean and were spotted with what?
Staff was great very polite knowledgable about area and just a happy group of workers.
Stayed in August 2021
Reviewed: 27 August 2021
Ben
IsraelAmazing value for money
Stayed in August 2021
Reviewed: 18 August 2021
Brian
United StatesA bit old but not bad. Bed was very firm and low and pillows weren’t my favorite. But after walking NYC all day each day slept really well
Great location. Simple and small. Very responsive staff
Stayed in August 2021
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