The room smelled like paint …. It seemed new works happened and it had a strong smell of paint all night.

The staff was friendly

Stayed in February 2024

There was no one in line ahead of me and it took 25 minutes to check in. I had requested an early check-in. I was told that particular room wasn't ready but he found a larger room and was happy to give it to us. Then after 10 minutes, he said there would be an additional charge I replied no thank you because I was already paying $1500 a night. He then goes back to tapping on his keyboard for another 10 minutes and says he found me something and the extra price will be on him. And then I checked into the exact room I had booked and paid for in the first place.

Stayed in February 2024

two restaurants only, poor menu choice

Room, Pool

Stayed in July 2023

Construction at site

Location

Stayed in July 2022

Construction noise Saturday morning was less than optimal

Staff was excellent. Service was very good, friendly, and prompt.

Stayed in July 2022

When I complained about the noise staff told me that I was informed through an email. Yes I received it but never thought that behind the harmless email would hide the construction noise and annoyance. Ritz is Ritz in terms of quality and service but the construction aspect did not allow us to have proper rest and fully enjoy the facilities

Breakfast and staff are the greatest assets. Being in the middle of a renovation & construction was not. Noise starting before 7am some days

Stayed in June 2022

The rooms and common areas were a bit dated

Great area on the beach. Restaurants and bars were nice. Part of building was under construction with some amenities not in use.

Stayed in August 2021

We found out about the on going construction on the site after booking the room. A simple e mail was sent the day of arrival with no cancellation allowed. I would have liked to have know about the construction before hand in order to make an educated decision. After all their prices didn’t change for food or room. I paid $3,500 for 2 nights with construction noise every day. I just think the Ritz Carlton should keep their guest informed. My wife and have been customers for over 30 years.

As usual the staff was excellent at all levels.

Stayed in July 2021

The staff was rude, sarcastic. The pool was under construction, yes they let me know after I booked and there is no cancellation so that was not acceptable.

Nice on the beach.

Stayed in May 2021

Ocean was brown.

Good. In room.

Stayed in April 2021

Nothing

Everything! It’s the Ritz!

Stayed in March 2024

Staff

Stayed in April 2024

They forgot to charge our Tesla , as we requested we when arrived. We had asked them to charge the car when we arrived, but we didn’t notice until we left the next afternoon, it hadn’t been plugged in.

Beautiful beach front

Stayed in January 2024

Too far from everything

Was way over priced for what it was

Stayed in January 2024

Tried many (many) times to reach both front desk and concierge to fix a minor problem in the room. Was literally unable to reach anyone them for almost 20 min. When I finally did reach the front desk and the problem remained unsolved, I tried reached the relevant department and found no one had been called.

Visually stunning

Stayed in January 2024

I paid full retail for a suite and was never told that two restaurants and the spa would not re-open until September. This is why I rated this so poor on value This is unacceptable for a Ritz. This is the most I have paid for a three night stay and got half of the amenities!!! Also, the front desk would never answer the phone when called. Another unacceptable characteristic for a Ritz.

The property re-opened two weeks back and is a beautiful setting. It is a beautiful property and the staff was very nice.

Stayed in July 2023

You don’t want to stay in hotel which is in construction or repairing half of it, it is horrendous the noise the view etc Very disappointed

There was construction work at the hotel the coastal view was half of that and an ugly building in construction with all the machines etc , the receptionist said it is in the hotel page but obviously not in yours

Stayed in June 2022

Value vs money in a hotel that should be closed for the renovation (not operating like this). Pool dirty , too noisy and bad cleaness

Stayed in May 2022

The hotel was under renovation. Had I known that, I would not have chosen to stay there. I have stayed here before, and had invited at friend. The restaurants were closed and it was disapponting.

Stayed in October 2021

We stayed on the 6th it smelled like mildew in the hallways. A lot was not available due to renovations and we paid full price. Smoking allowed on the beach.

Food was good. Service was good. Beach was beautiful Stinks you allow smokers it was very disturbing to sit out there and have that in my face.

Stayed in August 2021

I can't think of anything you could do to make my experience better.

Site was clean, staff was five star, breakfast bar was delicious!! Room was clean, love Nespresso in the room. Excellent view, saw a dolphin :O)

Stayed in June 2021

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024