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  5. Reviews of Staybridge Suites Reno Nevada, an IHG Hotel

Reviews of Staybridge Suites Reno Nevada, an IHG Hotel 3 stars

10559 Professional Circle, Reno, NV 89521, United States

#18 of 49 hotels in Reno

Guests' Choice

Review score

Based on 171 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 30 April 2024

    9.0
    A nice quiet place to stay for a weekend visiting relatives in Reno.
    • Leisure trip
    • Couple
    • Studio with King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The only complaint that I had was that the picture of the property was misleading as it shows an outside area on the water. There is no water anywhere near this hotel. There were no towel racks in the bathroom so no place to hang hand towels. Ice was only available at the front desk.

    We were in a one bedroom King. The layout was good and it was quiet since the bedroom was not next to the hall. The small kitchen area was nice to have even though we did not cook anything.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Great place to stop for a night!
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No hot tub, small pool

    Clean and it had good amenities

    Stayed in March 2024

  • Reviewed: 28 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room layout was nice. Clean and bed was comfortable.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    It was a nice stay. Its far from the busy, yet close to amenities and easy to walk to some.
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The walls could use some touching up in the room, silverware was missing and plates weren't checked, as some had been placed back without being washed. The elevator is slooooow.

    I enjoyed the area, friendly staff and cute layout of the room. The beds were comfortable.

    Stayed in January 2024

  • Reviewed: 2 December 2023

    7.0
    good location to visit family
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted via mobile

    nice staff, but not enough to keep up with breakfast needs.

    great room

    Stayed in October 2023

  • Reviewed: 26 November 2023

    7.0
    Nice pool
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The windows are awful, it makes everything cold. Especially in the pool area, the doors and windows were all wet from condensation. The bathroom for the pool area should be inside the pool room, not outside in the hall.

    The pool and kitchenette

    Stayed in November 2023

  • Reviewed: 9 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Location was very good not hard to find and it is close to the freeway

    Stayed in November 2023

  • Reviewed: 18 October 2023

    9.0
    Staybridge suites is highly recommended to one and all!
    • Leisure trip
    • Couple
    • Studio with King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Five dollars per night for parking is petty and can only be described as chicken manure!

    Modern, clean, commodious accommodations, good breakfast with high-octane coffee. Comfortable bed, comfortable pillows. We had a king suite, which included a kitchen with a full-size refrigerator, and a comfortable couch for watching television and surfing on our iPhones.  the shower was large and ergonomically correct for us seniors. If you stay here, I don’t think you will be disappointed. 💋

    Stayed in October 2023

  • Reviewed: 3 October 2023

    8.0
    Good out of town option
    • Leisure trip
    • Group
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Spacious and comfortable apartment with parking.

    Stayed in August 2023

  • Reviewed: 18 September 2023

    9.0
    Great hotel but.
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast does not start until 7:30am on the weekend. We didn’t even get to utilize breakfast for it was to late for us.

    The rooms were nice, pool was fun and the breakfast was great. The staff were great.

    Stayed in September 2023

  • Reviewed: 27 July 2023

    9.0
    good place to stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    no Matt in the bathtub, slippery

    dog friendly, clean, great breakfast

    Stayed in July 2023

  • Reviewed: 5 July 2023

    9.0
    Family vaca 2023
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    pool could of been warmer

    outdoor seating area

    Stayed in July 2023

  • Reviewed: 16 June 2023

    8.0
    We have stayed here before and 2nd time was just as good. Our kids/grandkids live in Reno.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 9 nights

    Our refrigerator went out and wreaked a lot of the food we bought for week. (Approx. $100.00 worth) Told staff and they changed out to put working one in our room within 1 hr. of being told. Unfortunately, we didn't say anything for two days. No ice machine in Hotel, and we are ice users.

    Staff were all excellent, friendly and helpful.

    Stayed in June 2023

  • Reviewed: 31 May 2023

    8.0
    Very delightful ,close to stores and very friendly staff.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Mobility Accessible Tub
    • Stayed 6 nights
    • Submitted via mobile

    Missing pots and pans, my granddaughter is 9 months old so I was surprise when we let her down to crawl on the rugs how dirty she was when we picked her up. We used the coffee pot and the coffee came out of the bottom of it, made a real mess.

    The staff and hotel was very nice

    Stayed in May 2023

  • Reviewed: 13 April 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No jacuzzi 😔

    Great staff, cleanliness, and breakfast!

    Stayed in April 2023

  • Reviewed: 7 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The kitchen, you can not cook anything in there or the smoke alarm goes off, the heat and air was temperamental the room was cold but the living room was hot or visa versa

    To be perfectly honest it was mediocre. I wasn't thrilled but I wasn't upset.

    Stayed in April 2023

  • Reviewed: 25 October 2022

    9.0
    Overall a great place and we recommend it, but breakfast quality is inconsistent
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    The only sour note was the breakfast. We were surprised at the poor quality and the lack of cleanliness, because every other thing about the stay was great. The breakfast area had scrambled eggs, bacon, cereals, muffins, a yogurt "bar," and a waffle station. The bacon was sliced like paper, cooked to the point it crumbled in the tongs, and it was inedible. The scrambled eggs were marginally edible, as they were barely warm and there was no way to re-warm them, so they were cold within a minute. Thankfully the waffles were good or we would have gone hungry! Although breakfast on a Sunday was from 7:30 am to 10:30 am, and we were all there between 9-10 am, there were overflowing trash cans, no one wiping up tables while we were there (we did our own), fruit gone by 9:30 a.m., one lone muffin left (or not restocked), coffee stations without coffee or nonflavored creamer (not everyone likes hazelnut creamer :) We think the biggest issue was they had only one person manning the entire breakfast station. She was pretty overwhelmed. If you advertise a decent breakfast, then you must staff it! Even one more person helping her would have made a big difference.

    The staff, especially the gentleman who checked us in, did a great job. Check in and check out were seamless. The 2 bedroom, 2 bath suites were excellent. Well laid out, super quiet, clean, and comfortable. We traveled with several other families, each of whom had 3 kids plus parents, and it was perfect. The pullout sofa bed is good for smaller kids, maybe up to about 12 or 13 years old, but both queen beds in the bedrooms were very comfy. The cleanliness of the rooms really deserve an A+, as does most of the facility (we did not see all of it). It was the quietest hotel I've been in for years. I did not hear another person and I'm a light sleeper. We were very impressed overall and appreciated details like extra pillows, a well-laid out kitchenette, 3 televisions, and a well-appointed bathroom. I really liked the hand soap, hand lotion, shampoo, and conditioner in large, stationary wall-mounted containers, instead of small individual bottles. It probably saves a ton, helps the environment, and it was much cleaner that way.

    Stayed in October 2022

  • Reviewed: 11 October 2022

    9.0
    Great value, but the smokers gotta go!
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Refrigerator kept freezing all of our food and drinks even though we turned the temperature down, and too many people (not sure if they were staff or guests) smoking weed and cigarettes right in front of the front door, my kids were gagging eveytime we had to walk past them.

    Room was clean, facilities were clean, beds were comfy, staff was friendly, breakfast was good and convenient.

    Stayed in October 2022

  • Reviewed: 17 September 2022

    8.0
    We Will Stay Again
    • Leisure trip
    • Couple
    • Studio with King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The bed was sooo high. I’m 5’5” and the top of the mattress came up to my waist. It’s a new-fashioned thing, I guess, but a really uncomfortable feature. I wouldn’t want a child sleeping up there and falling off in the night.

    Easy access from the parking lot. Front desk staff very helpful, getting us a room close to the elevator, as I’m using a walker right now. The free breakfast is better than basic. Small kitchen in the room is very helpful.

    Stayed in September 2022

  • Reviewed: 26 August 2022

    8.0
    Very good
    • Business trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Great service clean comfortable rooms.

    Stayed in August 2022

  • Reviewed: 27 June 2022

    9.0
    pleasant stay
    • Leisure trip
    • Group
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    great breakfast and the staff were friendly.

    Stayed in June 2022

  • Reviewed: 28 March 2022

    8.0
    good time
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Bath Tub - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    no hot tub and one room said it had two queen beds

    nice

    Stayed in March 2022

  • Reviewed: 30 November 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was horrible! Could not recognize the filling in the burrito! And why is there a $5 charge for parking? I have never been charged at any IHG property.

    The room was clean and the manager Jim really took care of us!

    Stayed in November 2021

  • Reviewed: 28 October 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Two Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Cold pool. Eggs....meh.

    Facility is clean and nice kitchen Needed a cheese grater.

    Stayed in October 2021

Showing 1 – 25

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