I found the room I was assigned to be overpriced. It was situated at the rear of the hotel and was adjacent to a very noisy part. The carpets was filthy and poorly maintained. The shower was also not functioning properly. Fortunately, it was only a one-night stay.

I appreciated the hotel's convenient proximity to my workplace and their prompt accommodation despite the short notice. Even when I arrived late in the evening, they graciously provided me with supper upon request.

Stayed in April 2024

- Request for a late check-out, I totally understand if the hotel is full, it is subject to availability but if the hotel not busy at at all or few arrivals or no arrival in the same room, would have appreciated a Free Late check out as a gesture until like 2pm.

- Stayed stay Fountains Hotel on a few occasions. - The nice upgrade from a One Bedroom Apartment to a Two Bedroom Apartment on the 11th Foor with a nice biew - Breakfast was good with different option. - The location in CBD and walking distance to Long Street and other places.

Stayed in April 2024

I found the staff somewhat rude on arrival. We were a tired family with small kids and some friendliness would have gone a long way. We really struggled to find the car park, some instructions in the welcome email that was sent out before we arrived would have helped. Also the car park charges were more expensive than what was stated in the welcome email! Overall I was really looking forward to the hotel and just found myself disappointed. Not sure I'd go out my way to stay here again.

Well located

Stayed in March 2024

all

everything good

Stayed in April 2024

Although there were water-saving measures in place, it was disappointing to see that when I returned to my room at the end of the day, all the lights had been left on by the housekeeping staff. Perhaps they need training. If it's 'procedure' for them to leave the lights on, then perhaps this needs to be re-looked by management. It was also disappointing that there was only creamers and no milk (not nice with tea!).

It was good to see measures in place to conserve water.

Stayed in April 2024

The back entrance, which is supposedly the entrance where the reception is situated, it is dodge on that side but the front of the hotel is fine I guess. The breakfast options for the buffet can be elevated a little bit more. For instance, they had a potato and onion mix which was served, this didn't make sense for me. I'll give their breakfast offering a 7/10.

Cleanliness of the rooms. Ease of access to transportation.

Stayed in April 2024

Size of the 1 bedroom apartment too small

Stayed in April 2024

I did not eat at the hotel

Stayed in March 2024

Had to change rooms twice because of outside noise. I will return.

I’m a regular visitor and the reception staff are great.

Stayed in April 2024

Shower room not user friendly. Need to install guard rails as well as holder for soap. Beds need to be replaced and towels still had stains on. The air-con need to be upgraded and requires remote handsets. The hotel need a demarcated location inside the hotel close to bar area to allow those guests who do smoke peace and safety

Close to all amenities, shops and transport services. Friendly and professional hotel staff. They actually very helpful and good.

Stayed in April 2024

We requested an iron only when I called for the second time that is wen it was brought to my room.

Cleanliness of the hotel and comfortability of the beds. The restaurant staff was very friendly always willing to help.

Stayed in March 2024

Slow wifi

Breakfast was good

Stayed in March 2024

Room safe was insecure, I could pick it up and walk around with it. Lifts were inadequate, not all in use. Building was generally tired.

Location

Stayed in March 2024

Little details which were reported to reception about loose window handles etc. This feedback to reception could be done in a digital way. Buffet was ok but doesn't cater for small eaters. Breakfast was R280 for a yoghurt and some fruit which is expensive. Dinner buffet, fruit was overripe.

Location is ideal.

Stayed in March 2024

The property has poor sound proof protection as you could literally hear every movement of the lift as if there was a moving train in the building. No access to windows and hence the room wasn’t bright enough.

Location great

Stayed in February 2024

The hotel is not in a good part of town but I knew about it beforehand. The room was below standard, very small & basic and window into the dark court yard.

Stayed in March 2024

I liked the place and the price was value for money

Room met my expectation while in transit trip. The service was excellent and more interactive

Stayed in February 2024

The room was quite run down. Especially the bathroom. It could use a fresh up. In the room the AC is the old self standing big box in the corner. The bed next to it gets full blow of cold air and the bed on the far side just a bit.

Breakfast was nice for this price range. Safe garage under the hotel.

Stayed in February 2024

The kitchen

I Booked a room for a couple, I was given a room for 7 people with many single beds. I took me more than 3hours to resolve the matter. Amount paid was a lot compared to other hotels near by. The fridge was dirty of ice creams until we leave the premises No one took initiative to clean them. There were also old papers in the wall drop for guest

Stayed in February 2024

Carpets, furniture and bathroom looked tired and could do with a makeover.

Breakfast was lovely! Staff we're friendly and helpful. Location/proximity to city centre and attractions was perfect!

Stayed in January 2024

Nothing to comment

Everything about it.

Stayed in January 2024

Bed room small mo light , Shower wasn't clean

Stayed in February 2024

TV had no Netflix, no microwave and then check out time was at 11am staff came knocking at the door 09.47

Stayed in February 2024

Lifts malfunction

Stayed in February 2024