Perfect location and everything was close to each other.

Stayed in January 2024

The room had a bit of an offish smell not sure if the pipes are fine or something but it was terrible

Stayed in December 2023

I have no complaints.

It was my first time visiting the hotel and I loved my stay there. Location was perfect. I enjoyed the New year eve fireworks, was such a fantastic display. Beautiful views and very convenient to the restaurants, shops and even aquarium nearby. Breakfast was awesome.

Stayed in January 2024

The finishes in the room

The view and the service

Stayed in January 2024

Spacious

Stayed in January 2024

Nothing.

The rooms were nice, very clean and the beds were so comfortable.

Stayed in January 2024

I wish it had a microwave

Stayed in January 2024

Noisy and drunk neighbors on the last 2 nights knocking on our door.

Exceptional overall service received.

Stayed in January 2024

The lady that helped check us in was very friendly, but there was someone else on the phone who did not even bother to acknowledge us. She made us wait so long after her call was done and still did not bother ... really bad first impression of the place. Our front-end staff should be friendly... even if you are taking a call. What she lacked, the lady who assisted us made up with her service delivery. There was a musty smell in the corridor and passageway as we walked to our rooms. The room was not prepared well. We had a long trip from Gauteng, and there were no towels, only a bath mat. When we finally got to the right person after calling the front desk for assistance ... the lady who delivered the towels brought only 2 bath towels ... no hand towels... no toiletries except for when we requested it. Better room preparation next time and maybe attention to detail .

The lady that helped check us in was very friendly, but there was someone else on the phone who did not even bother to acknowledge us. She made us wait so long after her call was done and still did not bother ... really bad first impression of the place. Our front-end staff should be friendly... even if you are taking a call. What she lacked, the lady who assisted us made up with her service delivery. The view and the pool area. The place seemed calm and serene on arrival.

Stayed in December 2023

Everything was good. The staff went an extra mile.

Excellent breakfast. I liked the fact that every morning there was a different menu for breakfast. Great mix. Fresh fruits and everything, always fresh.

Stayed in December 2023

We booked the Christmas Lunch at the hotel, biggest mistake ever! Saying the food was terrible would be an understatement. What a waste of money as it was +500 per person and we ended up not eating much because it looked and tasted bad. Absolutely no effort put in preparation. Book the hotel but make other arrangement for Christmas lunch unless you enjoy poor tasting food or would rather go hungry on Christmas Day. Good thing we had booked the breakfast.

Hotel was very neat and tidy. Rooms are very spacious.

Stayed in December 2023

Beachfront location. Suite size, cleanliness and comfort.

Stayed in December 2023

Beachfront location. Suite size, cleanliness and comfort.

Stayed in December 2023

The bar area is a bit tad and looked like a spot for pickup joint versus a relaxation spot for guests

The room was super spacious and comfortable.

Stayed in October 2023

Nothing

Everything

Stayed in December 2023

The room phone and air conditioner was not working

The breakfast was good,my room was comfortable and the sea view is good

Stayed in December 2023

There is no smart TV and wifi is weak

Real value for money.

Stayed in December 2023

The area/neighborhood was unexpected (a bit unkempt), but overall, the hotel facilities were good, and staff were pleasant and helpful.

Stayed in December 2023

With booking.com, we could not change our number of nights due to delays faced in Johannesburg for departure.

The conveniency of the location. Seaview is just amazing. Sleeping with the door open allows the crashing ocean water to soothe you away. The buffet breakfast has a variety of options. Staff are super friendly and helpful.

Stayed in December 2023

1. No in-house halaal catering. Food needs to be ordered externally (pricey and at a surcharge, and it's not buffet). Would be nice if the hotel actually catered a separate section for halaal 2. Quite a bit of crawler/worm-like bugs around and in the pool. Also lots of alcohol bottles laying around the pool. 3. TV had dead spots. We complained and were moved to another room, but same issue and view wasn't great. We eventually moved back to our original room 4. Walked to the the Kauai down the road, but didn't necessarily feel safe walking outside the hotel (albeit on the promenade) Staff hospitality was exceptional though, and if we ever visited again, that would be the main reason for returning.

Stayed in the Suite with Sea View. Room was spacious and comfy. Enjoyed sitting on the balcony and looking out to the sea. Bathroom was also spacious. Towels were plenty and more could be requested if/when needed. Bottled water, fridge, kettle provided. Gym facilities and pool available and free to use

Stayed in November 2023

The tight parking spaces.The breakfast menu to small.

The location was excellent, and the view was breathtaking.

Stayed in December 2023

The sink was faulty in one of our rooms and hence there was no cold water. The other room had a bad odor from stagnent water and this created some dissatisfaction given that this is a top tier hotel. The rooms and corridors are getting dated and are in need of some maintenance or renovation. The food choices in the buffet was limited and perhaps, needs more choices for person who do not consume beef and pork. On arrival, our booking could not be found and this created stress on our part after a lengthy drive from Durban. This had delayed our check in process and we lost some downtime or relaxation time.

The hotel was modern and well situated. The amenities was good and staff were really accommodating.

Stayed in December 2023

Carpets

The space ,cleaness

Stayed in November 2023

Aircon not working Aircon noisy Room had a bad smell Curtains smelt bad Shower light not working Bath plug not working

Location Size of Room Facilities Pool

Stayed in December 2023

Tv didn't play and maintenance never come to help as reception advised.

Quite and have nice space

Stayed in December 2023