Restaurant service was rather slow - we made this known to the manager and steps were taken to make good on this shortcoming.

The staff were all very welcoming and did their utmost to ensure we had a great stay at The Taj. Rooms and bathrooms were very good, an excellent buffet breakfast too.

Stayed in April 2024

Nothing

Nicest hotel I have ever stayed in. Fabulous service, attention to detail. Restaurants were first class

Stayed in April 2024

There should be hand shower in bathroom near toilet bowl. Most of the guest are indian .they dont use toilet paper.

Best location best breakfast

Stayed in April 2024

There were days where housekeeping forgot certain items and left towels on the surfaces etc. but overall happy!

Breakfast is great!!

Stayed in April 2024

Everyone was pleasant & helpful. The facilities were beautiful.

Stayed in April 2024

cold breakfast was amazing, and set up was great

Stayed in April 2024

Everything was excellent

Wonderful hotel with lovely professional team

Stayed in April 2024

Everything was amazing

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Small indoor pool

Breakfast, room size, views

Stayed in March 2024

the breakfast was good, but most of all, I want to thank the concierge Jade, a very kind and helpful person

Stayed in March 2024

Beautifully furnished and immaculately maintained hotel in a great location. Super-professional and helpful staff. Great breakfast but the meal at the Bombay Brasserie set a new standard for Indian food in SA

Stayed in April 2024

Bed, space, bathroom

Comfortable and attention to detail

Stayed in April 2024

Iconic hotel with style, great service orientation of staff 'with personality', classic bar, outstanding and diverse breakfast, great central location in Capetown opposite Compagnie Gardens

Stayed in April 2024

No more little treats like biscuits and an empty fridge in the room.

The spa and breakfast. The room was beautiful and staff excellent.

Stayed in April 2024

The view to Table Mountain was obstructed. Only thing I diksliked.

Everything about it, I Loved! Wish I was given a room w a better view of Table Mountain! Best French Toast ever! The spa and the treatments were SUPER FAB! I loved it! If I can't do Mount Nelson next time, is the TAJ for sure! Also loved the amenities, the reception and the ambiance!

Stayed in March 2024

Loved the hotel. The only negative thing was that the kettle base was attached to the back of a drawer which meant it had to be pulled out to boil the kettle and was in the way.

The rooms were magnificent - spacious and well appointed

Stayed in April 2024

One of the concierge's was rude to me when I cautioned a guest against paying for any Cape town services without FIRST knowing what the price is. Seems tourists are targeted for this sort of crime where the hotel is located. It happened to us twice while there. While the economy is significantly lower ($200/night for 5-star hotel, $7.00 for laundry services etc.)-ended up being charged 18,500 Rand ($900.) for hair dying/cut/style and mani/pedi/facial) at the salon: Euphoria (lol< I bet they were euphoric telling us the total after having our credit card in hand!). Lesson learned. Recommended hotel caution others from being a victim of assumptions. Concierge at concierge desk was rude and told other clients our experience as an exception- yet another person told us about a $1000 USD bottle of champagne a woman from Paris was charged for at a different location when ordering what the maitri d recommended in a dark restaurant.

Service is excellent. Love the atmosphere, rooms, restaurant, food quality, valet, spa. All excellent.

Stayed in April 2024

Nothing, very happy with my stay.

Good location, good facilities including restaurant and spa. Spacious, airy, good decor, great staff.

Stayed in April 2024

Unsafe location

Stunning suite, great view

Stayed in April 2024

The gym could have been bigger and better equipped. There was nothing else though that I didn't like.

Was given excellent advice at checkin in. The location is excellent. The breakfast buffet was good and varied and it was nice that it included additional options that would not have been expected in other hotels.

Stayed in April 2024

The hotel was well located & very central. Like any major city, you need to be street wise! Breakfast was either self service or a la carte & the choice of food was vast & delicious

Stayed in April 2024

Food Service is good but a bit slow. Can fasten it.

Super Hospitality. Jade at Concierge Service was very helpful. Similarly Christopher at the Lounge.

Stayed in April 2024

I didn't feel I got very good service from the concierge team, I wrote an email before I arrived listing all the things I wanted to do, and 36 hours after I checked in they finally called me in the room and asked me to come down and chat with them. As it was they never ended up booking most of the things for me and I made my own arrangements as I didn't trust them to get it right after Dale messed up the very first thing I booked and still tried to overcharge me for the car, Dale was quiet rude about it and never apologised for his error nor wasting two hours of our time on a wild goose chase.

The staff in the club lounge were exceptional especially Innocent, who was super friendly and always spoke to me about my day. The sauna here is 24 hours as is the swimming pool and as we had jet lag this was a bonus, although you do have to ask them to put it on first and it takes 30 minutes to warm up.

Stayed in April 2024