Check in was painful

Fab view of table mountain and easy access to waterfront

Stayed in May 2024

Up for renovation

Location & cleanliness

Stayed in May 2024

Complete package was excellent

Stayed in May 2024

Apartment was convenient, but a little dated, plus the apartment had a specific smell which could have been pet odor or maybe even slightly moldy.

Very safe, great location, convenient parking, fantastic cleaning staff.

Stayed in April 2024

Our apartment was not properly cleaned by housekeeping.

Location,walking distance to shops and restaurants, ambience of the place.

Stayed in May 2024

My first booking was cancelled due to non payment when you had my credit card details, no warning or email from yourselves ? As it was over the Easter weekend no 2 bedroom apartments were available so ended up paying for 2 x 1 bedroom apartments which cost an additional A$1,200. I hadn’t realised you had a different payment system especially after I had confirmed and had a confirmation email from you too! I’ve always settled the bill at the beginning or end of our stay with Booking.com ???

Proximity to the waterfront, great views, quiet, easy location for sightseeing

Stayed in April 2024

The check in process was very hard going.

The location. The apartment was spacious and clean.

Stayed in April 2024

No information/instructions at all in apartment, staff seemed disinterested.

Location, quietness

Stayed in May 2024

Shower flooded the bathroom floor every time it was used

Location, backup power

Stayed in April 2024

The only compaint I have is that we booked a taxi through reception and the driver fleeced my niece the meter was not working and he charged 900 rand ion what should be been a 300 rand fare at most..He was verbally aggressive.I would have expected the drivers would have been vetted by the reception staff.

Central location ,,near to fine restaurents and shops.Ideal fot trip to robben island and two ocean aquarium

Stayed in April 2024

The view of my apartment was the only let down of the stay, on the booking it stated mountain view, but i got a unit on the ground floor without a real view.

The apartment was amazing, the location is also great! A bit of a walk to the shops but the area was great. I really enjoyed the clean, spacious apartment.

Stayed in April 2024

The check-in process is a mission. Why bother with online check-in, as it makes no difference. The staff promised a second key, that they did not have... Be prepared for the maze of parking and apartments. Easy once you figure it out.

Great city dock location. Spacious. Great views.

Stayed in April 2024

There were not enough blankets for the room.

The reception was easy to find. All things were explained upfront and the deposit paid that they require was returned when we checked out.

Stayed in April 2024

Some technicalities made the stay uncomfortable: the air conditioner in one bedroom was making lots of noise and the one in the other bedroom was not working properly. We slept there for 2 nights very uncomfortable. Location and apartment itself was beautiful but the stay was not the best because we couldn't get proper sleep.

Location, beautifully decorated and fantastic views to the canal.

Stayed in March 2024

Beds and sofa very hard. I wouldn’t call this luxury accommodation by any stretch - the location itself was though, with views of the waterfront and Table Mountain. Several small snags but they weren’t sorted out despite calling several times. Reception staff were very helpful though.

Beautiful location with great views and large rooms

Stayed in April 2024

Nothing everything was on point

Privacy

Stayed in April 2024

Check-in takes too much No water or mini bar in the rooms

Safety

Stayed in April 2024

Check in process and A/C not working properly

Location and facilities

Stayed in March 2024

Taxis seemed to find it difficult to locate the reception area for pick ups when we were checking in and when leaving on our trip. On other days you could use the barrier entrance near the Cape Grace Hotel end which worked better.

Spacious well equipped apartment Great views from the balcony over the waterways. Very convenient location. Nice staff. Very safe security.

Stayed in March 2024

Damaged Chair Shower / Water in the bathroom Noise!!! The hole day noise...

Next to the Waterfront and a safe place.

Stayed in March 2024

The power backup system made a terrible noise during the hours of sleep. The unit of the bedroom should have a separation panel to avoid any noises from kitchen dinning area. It’s more like a studio apartment than a one bedroom apartment.

The position to waterfront excellent

Stayed in March 2024

General staff attitude was good but two (don't remember names) were not that helpful especially when looking for the way to the main entrance. They were not clear in their instruction/guidance. But we eventually found our way, and once we found the way to the main entrance it was easy. But it could have been better explained.

Great location with easy access to the waterfront area in Cape Town. Although quite busy, the complex was quiet. Many tourist attractions nearby, or close to tourist office where trips could and were arranged. Would highly recommend to anyone wishing to travel around the Cape Town area.

Stayed in March 2024

Couldn't turn bedroom light off from bed. A bedside lamp would be good.

Great location by V&A waterfront. Easy walking to ferries, tour buses, restaurants and shops. Grounds beautifully kept. Very safe. Staff helpful. Apartment cleaned every day. Big quiet and comfortable bed. Wifi good.

Stayed in March 2024

Load shedding but we barely noticed because we were generally sleeping or out.

Top quality, secure, great facilities and a fantastic location.

Stayed in March 2024