Adolf-Pichler-Platz 3, Innenstadt, 6020 Innsbruck, Austria
#14 of 72 hotels in Innsbruck
Guests' ChoiceBased on 488 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.8
Facilities
8.8
Staff
9.3
Value for money
8.2
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 August 2023
Manuel
FranceVery nice and friendly rooftop bar
Stayed in July 2023
Reviewed: 23 August 2023
Ella
United KingdomNo plug/usb by the bed The air con was noisy and not very affective
Every member of staff we met were very friendly. The location is fantastic. The breakfast was great.
Stayed in August 2023
Reviewed: 21 August 2023
Margaret
United KingdomNothing
Location was excellent for our visit to Innsbruck. Garage available underneath the hotel. Room quiet and clean. Breakfast excellent...lots of choice and terrace seating available.
Stayed in June 2023
Reviewed: 19 August 2023
Tomi
United StatesGreat modern hotel with perfect central location easy walk to main attractions but yet quiet and very friendly, helpful staff- easy parking access under the building is a big plus
Stayed in August 2023
Reviewed: 19 August 2023
Genie
AustraliaI would have liked a kettle and the necessities to make a cup of tea in the room. I also don’t like showers over a bath but I understand that would be a huge task.
Breakfast choice, presentation and venue was excellent.
Stayed in August 2023
Reviewed: 16 August 2023
Christian
United StatesI have no suggestions for improvement.
This is my favourite hotel in the world. I have traveled to Africa, Asia, Europe, and North America, and this remains my very favourite hotel. The staff is always friendly and professional. The hotel is well-appointed and clean. The bathtub in the room is huge and perfect after a long day of traveling or sightseeing. The breakfast is the best breakfast at any hotel I have ever had. I specifically plan my travel in Europe around a stay at the Penz.
Stayed in August 2023
Reviewed: 16 August 2023
Konstantinos
GreeceThe light of toilette is problem the night to the bedroom
Location,clean rooms and nice staff
Stayed in August 2023
Reviewed: 11 August 2023
Eugene
United StatesParking could be free. And breakfast can be cheaper. For €25 one can have a decent breakfast in the city and still keep some money.
The location is unbeatable, everything looks fresh and new. We also appreciated discounts for mountain elevators and free tickets for city transport including bikes (even though we didn't use them at the end). The staff was very friendly and helpful.
Stayed in August 2023
Reviewed: 10 August 2023
Susan
United StatesThe staff were very helpful!
Stayed in August 2023
Reviewed: 8 August 2023
Ting
United KingdomThe only notpick I can offer is that the breakfast is a bit weak on the hot food featuring eggs, bacon, sausage, is by itself fairly typical (although the inclusion of the tirolian speacialty Weißwurst is a welcome treat). The inclusiuon of additional hot foods or made to order omlettes would be welcome but this is minor. The scrambled eggs themselves are already delicious, I suspect they add cheese but they a fair bit better than most other scrambles I've had (including my own).
The PENZ continues to be my favourite hotel. The breakfast is exemplary and is in a class unto itself. A copious assortment of fruit, breads, jams, eggs, Weißwurst, fish, fresh juice, made to order hot drinks and more makes the buffet the best of its class. The location is in the town centre in easy walking distance from the usual attractions (train station, high street, golden roof). Since my last visit a sauna has also been made available as guests can take advantage of a nearby partner hotel's facilities at no cost. This is not the cheapest hotel by any means but is a solid 4 star hotel that lives up to and has earned each and every one of its well deserved stars. If you wish to treat yourself then look no further and do yourself a favour, don't miss breakfast!
Stayed in August 2023
Reviewed: 7 August 2023
Sanae
JapanBathrobes were not provided in my room (while they were provided in another room where my companion stayed).
Amazing morning buffet!The hotel staff were all friendly and responsive to my needs, accommodating them with flexibility.
Stayed in July 2023
Reviewed: 4 August 2023
Ben
United KingdomHousekeeping didn’t top up the coffee pods or the milk for my stay and I wish the coffee cups in the room were mugs
Location spacious room amazing breakfast room on the 5th floor overlooking the city centre. And the breakfast selection was incredible
Stayed in August 2023
Reviewed: 3 August 2023
Najeeb
Saudi ArabiaTwo single beds instead of king size
Stayed in August 2023
Reviewed: 3 August 2023
Dwayne
Amazing location and great room
Stayed in July 2023
Reviewed: 1 August 2023
Maxim
SwitzerlandThe restaurant staff at breakfast could have been friendlier
First and foremost breakfast - variety of food is very broad, in particular exotic fruits, berries and vegetables. In general, this is a nice business-style hotel in the very centre of Innsruck. It's 5 min walk to the Golden Roof and Hofburg. Our room was medium-sized, but had all the necessary facilities and amenities.
Stayed in July 2023
Reviewed: 24 July 2023
Saad
Saudi ArabiaNothing
Everything, location at center of the city, friendly staff and very comfortable room.
Stayed in July 2023
Reviewed: 11 July 2023
Janice
United StatesGreat selection. Offered lattes.
Stayed in July 2023
Reviewed: 7 July 2023
Alhassain
OmanThe Wi-fi was almost non-existent.
The location, the staff & the cleanliness.
Stayed in July 2023
Reviewed: 5 July 2023
Emma
United KingdomNothing
Loved everything Great staff Location Roof top bar Breakfast
Stayed in July 2023
Reviewed: 3 July 2023
John
United StatesIt’s a business hotel catering to a broad cross section of travelers. The lobby could have more of a fun & welcoming vibe like the top floor does.
The “American” bar upstairs is exceptionally fun - good music, great staff, fun vibe, and fabulous view over the city and mountains. Otherwise it’s kind of generic, though very pleasant. Glass elevators are fun too.
Stayed in July 2023
Reviewed: 2 July 2023
Suvinai
ThailandCozy room,good location
Stayed in June 2023
Reviewed: 1 July 2023
Paul
GermanyBreakfast is a great as the view
Stayed in June 2023
Reviewed: 26 June 2023
Montgomery
United StatesQuality. Bar and breakfast both classy
Beautiful
Stayed in June 2023
Reviewed: 23 June 2023
Bijay
DenmarkIt was just so good.
Stayed in June 2023
Reviewed: 21 June 2023
Steve
United StatesNothing
The parking was easy, the breakfast was fantastic, and it was spotless!
Stayed in June 2023
Southampton, UK
Overland Park, USA
Rothenburg ob der Tauber, Germany
Vourvourou, Greece
Schenna, Italy
Cape Town, South Africa
Sencelles, Spain
La Spezia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content