I would have liked a kettle and the necessities to make a cup of tea in the room. I also don’t like showers over a bath but I understand that would be a huge task.

Breakfast choice, presentation and venue was excellent.

Stayed in August 2023

I have no suggestions for improvement.

This is my favourite hotel in the world. I have traveled to Africa, Asia, Europe, and North America, and this remains my very favourite hotel. The staff is always friendly and professional. The hotel is well-appointed and clean. The bathtub in the room is huge and perfect after a long day of traveling or sightseeing. The breakfast is the best breakfast at any hotel I have ever had. I specifically plan my travel in Europe around a stay at the Penz.

Stayed in August 2023

The light of toilette is problem the night to the bedroom

Location,clean rooms and nice staff

Stayed in August 2023

Parking could be free. And breakfast can be cheaper. For €25 one can have a decent breakfast in the city and still keep some money.

The location is unbeatable, everything looks fresh and new. We also appreciated discounts for mountain elevators and free tickets for city transport including bikes (even though we didn't use them at the end). The staff was very friendly and helpful.

Stayed in August 2023

The staff were very helpful!

Stayed in August 2023

The only notpick I can offer is that the breakfast is a bit weak on the hot food featuring eggs, bacon, sausage, is by itself fairly typical (although the inclusion of the tirolian speacialty Weißwurst is a welcome treat). The inclusiuon of additional hot foods or made to order omlettes would be welcome but this is minor. The scrambled eggs themselves are already delicious, I suspect they add cheese but they a fair bit better than most other scrambles I've had (including my own).

The PENZ continues to be my favourite hotel. The breakfast is exemplary and is in a class unto itself. A copious assortment of fruit, breads, jams, eggs, Weißwurst, fish, fresh juice, made to order hot drinks and more makes the buffet the best of its class. The location is in the town centre in easy walking distance from the usual attractions (train station, high street, golden roof). Since my last visit a sauna has also been made available as guests can take advantage of a nearby partner hotel's facilities at no cost. This is not the cheapest hotel by any means but is a solid 4 star hotel that lives up to and has earned each and every one of its well deserved stars. If you wish to treat yourself then look no further and do yourself a favour, don't miss breakfast!

Stayed in August 2023

Bathrobes were not provided in my room (while they were provided in another room where my companion stayed).

Amazing morning buffet!The hotel staff were all friendly and responsive to my needs, accommodating them with flexibility.

Stayed in July 2023

Housekeeping didn’t top up the coffee pods or the milk for my stay and I wish the coffee cups in the room were mugs

Location spacious room amazing breakfast room on the 5th floor overlooking the city centre. And the breakfast selection was incredible

Stayed in August 2023

Two single beds instead of king size

Stayed in August 2023

Amazing location and great room

Stayed in July 2023

The restaurant staff at breakfast could have been friendlier

First and foremost breakfast - variety of food is very broad, in particular exotic fruits, berries and vegetables. In general, this is a nice business-style hotel in the very centre of Innsruck. It's 5 min walk to the Golden Roof and Hofburg. Our room was medium-sized, but had all the necessary facilities and amenities.

Stayed in July 2023

Nothing

Everything, location at center of the city, friendly staff and very comfortable room.

Stayed in July 2023

Great selection. Offered lattes.

Stayed in July 2023

The Wi-fi was almost non-existent.

The location, the staff & the cleanliness.

Stayed in July 2023

Nothing

Loved everything Great staff Location Roof top bar Breakfast

Stayed in July 2023

It’s a business hotel catering to a broad cross section of travelers. The lobby could have more of a fun & welcoming vibe like the top floor does.

The “American” bar upstairs is exceptionally fun - good music, great staff, fun vibe, and fabulous view over the city and mountains. Otherwise it’s kind of generic, though very pleasant. Glass elevators are fun too.

Stayed in July 2023

Cozy room,good location

Stayed in June 2023

Breakfast is a great as the view

Stayed in June 2023

Quality. Bar and breakfast both classy

Beautiful

Stayed in June 2023

It was just so good.

Stayed in June 2023

Nothing

The parking was easy, the breakfast was fantastic, and it was spotless!

Stayed in June 2023

Aircon noisy.

Great location near station, shops and old town. Clean, comfortable room. Room quiet. Nice bar on 5th floor.

Stayed in June 2023

N/A

clean, modern, secure parking for cars and motorbikes. excellent staff and great location. breakfast is very good with excellent selection.

Stayed in June 2023

The location, breakfast and terrace were so lovely! plus, the views from the terrace and elevator!

Stayed in June 2023

nothing!

Excellent Hotel!! Location, facilities and staff exceeded my expectations!! I recommend this property with eyes closed! Thank you Penz hotel and staff!! you’re wonderful!!

Stayed in June 2023