“First and foremost, I got a surprise call from the Host stating that their cleaner is in the room to clean it,... I replied that I had another reservation and he responded that it was canceled. I was puzzled, how could this be, I did not cancel my reservation... the host let themselves inside guestroom while it was still occupied, He cleared us out the very same day. This was terrible!! I just sold my home and was in the process of searching for a new home so just imagine how stressful this was to move so many belongings in 2hours, with my children this was wicked! I left a frypan, pot, and a baked dish, but he never returned and ignored my text messages about my daughter's missing item.”
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.