Lobby: No chocolate fountain! Entrance door swung out over steps, not accessible or easy with bags. Breakfast area in lobby, overheats in summer Desk/lobby area cramped. Rooms: Rooms small and quite dated Shower over bath Tilt and turn windows Location: The area is loud on the weekend Not the most loveliest parts of the city

Great location for transport links, tram and train. The breakfast was ok. Just continental style. But 20fr. If willing to wait til 10am use toogoodtogo app to secure breakfast for 5fr. Good Aircon in room

Stayed in May 2024

The location is superb if traveling by train. The hotel is also within walking distance of many good restaurants and a wonderful area of Zurich and the lake. They offer copious amounts of chocolate upon arrival, so that is a wonderful touch coming to Switzerland. We repeated our stay in this hotel in two Zurich visits and will do so in the future.

Stayed in May 2024

Excellent location, close to all shops

Stayed in May 2024

Room was small and warm. No extra pillow in cupboard as stated on the online facilities guide. There was no cream /milk provided for tea / coffee.

The reception staff were all helpful and the room was very clean. Hotel is 5 mins from the station making it a very easy commute. There was a kettle in the room and the wifi was very good.

Stayed in May 2024

Rooms was small. We arrived at 1.30pm but told check-in not until 3pm. We could have our room straight away if we paid extra. Obviously the room was ready. Only place we encountered this in 2mths of travel. Appalling.

We stayed one night as we were catching a flight the next morning. Location is excellent for transport links, restaurants and main sights.

Stayed in May 2024

No breakfast included, my room was a bit noisy.

Stayed in May 2024

It all went well. Great location, helpful staff, nice clean quiet room and larger than we expected. Couldn't be more pleased.

Stayed in May 2024

There was no chocolate fountain

Clea quiet conveniently located to the train

Stayed in May 2024

None

Its location is excellent.

Stayed in May 2024

We stayed here on a Saturday night and, even in our room (511) the throbbing of the noise from the night club or bar onthe ground floor, next to the hotel, was most disturbing. Even after midnight the vibration of the beat was infuriating.

Stayed in April 2024

Rooms are a bit small

Good central location

Stayed in March 2024

a little pricy

Stayed in April 2024

The pictures advertise a chocolate fountain yet I didn’t see one at all. Also the luggage area is not secure and is just left in a hallway despite there being a cupboard with “luggage” written on it.

The location was great and it was very quirky

Stayed in April 2024

The AC wasn’t working properly during the night & the breakfast options were limited . I personally feel if they are catering to tourists who can communicate in English then their staff should also be able to communicate in English .

The location was 10/10 & the city was accessible by trams and on foot . There were a lot of restaurant , supermarket & salon options around . The rooms were a good size and clean .

Stayed in April 2024

Proximity to town and station

Close to the train station - small but clean and comfortable

Stayed in April 2024

Charges for check in before 3pm

Great location for the main train station and all the sightseeing in the city Fab decor Spacious and clean rooms Comfortable beds

Stayed in April 2024

The room .would have been great for two Adults, the room had no wardrobe for the clothes space you had a rail with coat hangers above the tea and coffee area we had a party of three. there was no drawers for small clothing items. the room was very clean and tidy but compact for Three adults.

Hotel was on the door step off all restaurant's,Railway station,Water front and trams.Hotel was at the best place for all different things everyone likes to do on holiday. Trains every ten minutes to airport, Shopping and more shopping amazing shops. we had a great time.

Stayed in April 2024

Nothing major, a few small-medium things: The hotel advertises the chocolate fountain and charges a premium but they had no indication it was broken and out of service. While they even had it at the hotel name, there was no indication. While most staff were good, some night staff were inexperienced. It took one 5 minutes to charge a coffee. The ac does not get above a certain level, although I was not cold at the room.

Location is good, next to the train station and some restaurants. Some of the staff were really kind and helpful. The rooms are modern and nicely decorated.

Stayed in April 2024

Nothing

Central

Stayed in April 2024

The room is quite cramped.

Good location. The bathroom is clean.

Stayed in April 2024

Breakfast is served in the reception area, while eating people enter just in front of you. Single rooms are really very small.

Location is really good, around 7 min from the main railway station, 20 min by foot to the Opera House.

Stayed in April 2024

Small bedrooms

Fun chocolate theme. Great location.

Stayed in March 2024

The bathroom was a bit small.

We enjoyed every second of our stay! Beautiful hotel, great staff and amazing chocolate fountain. Location is already great! Right in the buzz of Zurich and close to Zurich HB station.

Stayed in March 2024

room was really small, the "bathroom"/shower area was so tight it was hard to even turn around

great location near to train station, clean rooms and well equipped (hot iron, water kettle), and chocolate for free which is nice

Stayed in March 2024