Reviews of Four Points by Sheraton Makassar 4 stars
Jl. Andi Djemma No.130, 90222 Makassar, Indonesia
#15 of 58 hotels in Makassar
Guests' ChoiceReview score
Based on 44 hotel reviews
7.8Score breakdown
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Cleanliness
8.0
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Comfort
8.1
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Location
7.8
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Facilities
7.6
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Staff
8.7
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Value for money
7.7
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Free WiFi
8.3
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Showing 1 – 25
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Reviewed: 30 March 2024
Muhammad
United Kingdom15 reviews8.0“friendly staffs , great room”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
small toilet
great staffs, spacious room
Stayed in March 2024
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Reviewed: 26 August 2023
Astuti
United Kingdom6 reviews1 helpful vote8.0“Pleasant stays”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Adding more choices on continental breakfast.
All good only variations on breakfast food very limits.
Stayed in July 2023
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Reviewed: 1 August 2023
Guy
Belgium352 reviews17 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
a bit out of the centre but not so far with taxi
very good functional hotel
Stayed in July 2023
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Reviewed: 14 June 2023
Chee
Singapore60 reviews1 helpful vote8.0- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 3 nights
This review has been hidden because it doesn't meet our guidelines.
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Reviewed: 20 April 2023
Hvo14
Netherlands46 reviews9 helpful votes7.0Good- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
The ceilings in the hallway are water damaged and smell of mold. Obvious lack of maintenance and care. Bathroom was cramped with the toilet placed in way that one has to.sit sideways. The coffee was barely drinkable.. Definitely a "by" Sheraton not "a".
Easy check in and restaurant facilities at the location are good. Beds were comfortable. Staff was helpful and friendly
Stayed in April 2023
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Reviewed: 24 August 2022
Amriana
Australia2 reviews7.0“Overall, not too bad”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
The quality of the towels and the sofa and the linen could have been upgraded for the Executive Suite. Also please pay attention to the bathrobe because when I arrived there was no bathrobe at all until i rang the housekeeping.
The service from the staff
Stayed in August 2022
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Reviewed: 29 July 2022
Julia
Netherlands17 reviews3 helpful votes8.0“Amazing stay!”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
The pool only had 1 sunbed and there was not much to do in walking distance from the hotel
Amazing breakfast and really comfortable beds! The staff was really nice!
Stayed in July 2022
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Reviewed: 15 July 2022
Thomas
Canada1 review9.0“Awesome staff, very clean, awesome internet”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 8 nights
- • Submitted via mobile
General maintenance like using glue on door hinges makes the aesthetics look cheaper. The phone all the buttons are useless for all services what ever button you hit it's always operator first then transfer. Makes the phone call longer then needed.
Awesome staff, very friendly and helpful. Very clean room and the room boy comes often to make sure you have enough water and keep the place very clean. Great location central to everything you want do in makassar. If you are in need to do business online or watch 4k anything in indonesia the internet speeds alone is almost worth it. 200 mbps. Most hotel even 5 star ones you lucky to get 15 mbps which is subpar when dealing with 4k. Also many plugs are multinational, very good if you just landed and have not bought converter, just very convenient.
Stayed in July 2022
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Reviewed: 27 December 2021
Bashir
Indonesia1 review8.0“overall, everything is good”- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 4 nights
- • Submitted via mobile
kind of crowded when we were stayed there
spacious room
Stayed in November 2021
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Reviewed: 22 February 2024
Louis
Australia4 reviews3.0“Unhappy”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 4 nights
Bathroom is not cleaned properly. Overall room is old and not well maintained
Stayed in February 2024
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Reviewed: 4 December 2023
Wayne
Australia9 reviews3.0“Try somewhere else.”- • Business trip
- • People with friends
- • Executive Suite
- • Stayed 4 nights
- • Submitted via mobile
The rooms air-conditioning didn't work at all. After 2 days at 28C watching maintenance come and go I finally got moved to a different room. Doesn't anybody check the rooms for this before renting out? The food in the hotel was basic at best, nothing but 7-11 and street carts in the area. The Location is terrible and requires taxis to do anything. It can take an hour for these at peak times. There is no Bar or Alcohol in the hotel or surrounding walking distance area. An important fact hidden in the hotel advert despite the use of glasses beer in pictures and on the room key card they give you. This hotel has an unusual amount of conference rooms with only 3 elevators, 1 is for residential use only. Expect long waits during office hours.
The staff were helpful and nice.
Stayed in November 2023
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Reviewed: 13 July 2023
Orhan
Switzerland21 reviews1 helpful vote6.0Pleasant- • Couple
- • Executive Suite
- • Stayed 2 nights
- • Submitted via mobile
Rooms are too dark service is not good… too busy hotel
Stayed in July 2023
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Reviewed: 8 July 2023
Tilly
Australia27 reviews3 helpful votes3.0“2nd time staying there but this was extremely disappointing due to plumbing issues.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
i upgraded to a suite with a dining area but the toilet wouldn’t flush - this is the Four points no less! they came to fix it and it only lasted one flush! very very annoying and upsetting as it was an upgraded suite. Hot water was barely lukewarm. we came back from toraja looking forward to a hot shower. this is a brand name but a let down.
location and the chinese restaurant . staff were very nice and polite and probably trying their best to make up for the depilated /aged facilities.
Stayed in July 2023
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Reviewed: 1 July 2023
Igo
Qatar43 reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted via mobile
The towels are dirty eventough have been washed.
Location
Stayed in June 2023
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Reviewed: 3 February 2023
Azhar
Singapore11 reviews10“superb staff”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
far from most things.
clean and comfy bed
Stayed in February 2023
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Reviewed: 28 August 2022
Daniel
United Kingdom44 reviews6 helpful votes4.0“Below par Sheraton in need of a lot of renovation, would not stay here again..”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted via mobile
- in general hotel is run down (mould on ceilings, ceiling falling off, stained carpets etc) and in need of a full renovation. Photos used on booking.com are misleading because they were clearly taken when the hotel was first built or renovated last. Not of the usual Sheraton standard we have experienced, e.g. Four points Manado. - pool very dirty and in need of repair, many tiles missing. Space is underwhelming too, only 1 sunbed. - Bar called ‘best brews’ and advertises craft beers but the hotel sells no beer and on the night we went there they also had no soft drinks. Turns out that pretty much every day we asked the hotel had no soft drinks, only water. - Gym, most electronic machines not working and aircon not working. Room was very hot. - placed in wrong room and then given a room missing a shower screen, stained carpets etc
very friendly and helpful staff.
Stayed in August 2022
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Reviewed: 22 November 2021
Arasy
Indonesia18 reviews3 helpful votes1.0“Hotel with no business ethic”- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 1 night
- • Submitted via mobile
They downgrade my rooms just one day before my visit from executive suite (60mtr) to deluxe room (30m) saying that the room i booked was under renovation. Giving only early check-in and late check out as compensation.
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Stayed in November 2021
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Reviewed: 10 March 2024
Asmat
Belgium41 reviews11 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 15 December 2023
Irfan
Indonesia9 reviews8.0Very good- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
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Reviewed: 15 December 2023
Saumya
India1 review8.0Very good- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 1 night
There are no comments available for this review
Stayed in December 2023
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Reviewed: 13 February 2023
Diela
Indonesia52 reviews9 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2023
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Reviewed: 16 December 2022
Reny
Indonesia42 reviews8.0Very good- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2022
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Reviewed: 23 November 2022
Yan
Indonesia15 reviews8.0Very good- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2022
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Reviewed: 2 February 2022
Jona
Germany13 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
There are no comments available for this review
Stayed in January 2022
Showing 1 – 25
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