Pool very dirty, wet wipes from kid´s families flying into the pool and floating around for the whole day and days. A bit to hectic and busy for my taste but did it purpose with the kids for 5 days.

We loved the attentive staff - were so kind to our son on his birthday and during the stay altogether. It´s a very kid friendly hotel, wouldn´t necessarily come here as a couple but perfect for the family, everyone could do their thing. My kids loved the kid´s club and the teen room. Good selection of restaurants and nice but a small spa. Far enough from busy Patong but yet close enough with a tuk tuk or a shuttle service.

Stayed in January 2024

They didn't tell us about all-inclusive options. Also rooms was far to each other. It was inconvenient because our luggage was mixed

Breakfast was perfect. The beach is private and that is very good. The pool needs more facilities for kids

Stayed in January 2024

The staff was incredibly supportive, and the coral reef was breathtaking. The food was outstanding, and the hotel catered to every possible need. We reserved one night through booking.com and three nights directly through the hotel's website since it was a hectic period. It was truly one of the most enjoyable experiences, and I would absolutely come back. Additionally, for Turkish visitors, the breakfast offers a wide range of options including an egg station, various cheeses, even olives, and a beachfront à la carte restaurant serves exceptional dishes. Every evening features a barbecue with a unique theme.

Stayed in February 2024

The beach, too rocky

Stayed in November 2023

Nothing

Great location. Fantastic pools

Stayed in January 2024

Not being able to swim in the water off the beach, because of the Reef. More suitable for families than couples.

Ee likrd the many beautiful pools with plenty of sunbeds. The staff were very helpful and hard working.

Stayed in February 2024

The hotel is wonderful, but there are a few things which I believe should be improved: - Even with an all inclusive bracelet, you still have to wait for the bill and sign it for every single thing you order (even a simple bottle of water), which gets annoying after a while. On my view, the whole point of an all inclusive package is not to have to worry about such things, so I suggest that the management considers changing this policy. - I think that it is missing a lunch buffet. There are 2 restaurants and bars open at lunch time, but some of them take a really long time to serve the food (we waited for more than one hour on two occasions). - The entertainment could be better, maybe have an entertainment team and have some kind of show after dinner as usual in this kind of resorts (there was only live music during dinner time). - The hotel charged us a 9000 bahts deposit on check-in, which took more than 3 weeks after check-out to be returned.

The resort is wonderful, very comfortable and clean. Recent facilities or at least look like almost new. The staff is extremely nice and helpful and there is a wide variety of food in the main restaurants. I understand that there are no private beaches in Thailand, however Merlin Beach is basically frequented only by hotel guests. This beach is absolutely beautiful and has its own live reef, which makes the snorkeling experience amazing. You can also see a lot of smaller fishes while swimming on the shore. Although it gets a bit rocky and difficult to go in the water on low tide, it is still very much worth it. Also, the hotel posts the daily tide's schedule, so you can plan accordingly.

Stayed in December 2023

Beautiful hotel with it's own private beach and extensive grounds . Lovely Buffet breakfasts also

Stayed in December 2023

Nothing

I liked everything!

Stayed in January 2024

My only negative comment is that our boom had a locked door between us and the next room with no soundproofing

Lovely gardens, pools and beach. Overall a lovely resort.

Stayed in January 2024

Our only complaint was that the wine lists were limited. Plenty of basic wines, but if you wanted something a little nicer, there wasn't much on offer.

A great resort with multiple pools, great views and super friendly staff. A terrific variety of restaurants and places to eat.

Stayed in January 2024

The hotel needs renovation. The beach was low tide affected most of the day. A green snake was sharing the beach paradise with us on our first morning, which was creating a discomfort for the rest of our stay.

Beautiful scenery, staff very well trained and well behaving, high quality spa. The nature in the resort and surroundings is really awesome.

Stayed in January 2024

Nothing.

Everything.

Stayed in January 2024

The only negative is the beach. It looks lovely in the pictures but there are lots of rocks just under the surface. It's not safe to swim there.

The hotel is lovely. The staff couldn't be more helpful. The facilities are great and the prices not too bad.

Stayed in January 2024

It’s a pity that the sea in the bay is so rocky. Get some escaveters in there and clean half the bay

Everything. Was a great few days

Stayed in January 2024

nothing to mention. all situations were solved in a professional matter.

Location is very good as well as the services in hotel or right nearby - like massages, snorkelling, bars. All in all this is a very good mix of resort - good lay-out of pools for each group of clients, never crowded

Stayed in January 2024

The food was ok. Taxi was 1700 baht to the airport- 1300 only if you took 10 steps outside. Shame that they feel the need to make a mark up on that. Food and drink is quite expensive overall.

Breakfast was excellent. Overall the standard of the food was ok, but certainly not 5 star, in my opinion.

Stayed in January 2024

Nothing

Beautiful resort in a private. Quiet beach location 15 minutes from the business of Patong Beach. Fabulous breakfasts and other meals. Also nice restaurants outside up the road with beautiful views over Patong Beach . Fabulous pools.

Stayed in November 2023

We did not have breakfast, so cannot comment on the restaurants

My daughter and her friend enjoyed spending time in the pool

Stayed in January 2024

We found the hotel to be extremely overpriced with prices that you would find in Europe, not in Thailand. We were particularly surprised by the cost for laundry. Also, we would have liked to see some more evening activities.

We really enjoyed our stay! The privet beach was the best feature with great options for snorkeling, SUPing or canoeing. So many options with activities during the day plus a fully equipped gym. The staff was very helpful and the rooms extremely comfortable and clean with a lot of amenities.

Stayed in January 2024

There are always opportunities for improvement. During our most recent stay in December 2023, several staff members seemed to be very new and in training, which is completely fine, however, there were only a few staff members that seemed to have seasoned experience who could help answer non-routine requests and questions. Additionally, during this stay, if you didn't make a reservation at the restaurant a day or two ahead of time, there were very limited dining options. A la carte options were very limited. Recommend to revaluate and enhance dining experiences for guests. There also appeared to be several no shows at restaurants for reservations, which impacts guests and the hotel.

Facility was amazing! We are a repeat family over the last two Christmas holidays. Pool, private beach, and breakfast options were amazing. Hope to be back soon.

Stayed in December 2023

The constant barrage of christmas music was annoying, especially at 22:00 in the evening Loud clattering noises under our room (we were in 2319) as one of the food spots was under our room (went well into midnight) Breakfast buffet was definitely not the best

Loved how secluded it was, close to the bustling Bangla/Patong areas but far enough to not be a nuisance. Loved how cooperative and helpful the staff were despite being the busiest time of the year. LOVED the spa. Great internet speeds. Wide spaces and full of activities. Friendly charm all over

Stayed in December 2023

Everything was good.

The pools and restaurants. Happy hour at the Rum Shack bar. Snorkelling,. Private beach so it's not busy.Very friendly staff.

Stayed in December 2023

Overpriced in some drinks, like prosseco.

Very nice hotel, right on the beach. 15’ taxi ride from Patong, good restaurants.

Stayed in December 2023

This property is located at the quiet Merlin Beach, which is a short drive from hustle bustle at Patong. Plenty of facilities / activities available, eg snorkeling, kayaking, table tennis. There is a kids’ club which offers activities and games for the children whole day long. Good selection of restaurants if we choose to dine within the property.

Stayed in December 2023