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Reviews of Hampton Inn Detroit - Shelby Township 3 stars

51620 Shelby Parkway, Shelby, MI 48315, United States

#2 of 2 hotels in Shelby

Guests' Choice

Review score

Based on 117 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 21 May 2024

    8.0
    It was great!
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Still undergoing construction

    Newly renovated rooms and pool

    Stayed in May 2024

  • Reviewed: 12 November 2023

    9.0
    Perfect short stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room could use an easy chair ( minor detail)

    Room was large, quiet, bed was perfect ! Carol at check in very nice

    Stayed in November 2023

  • Reviewed: 7 September 2023

    9.0
    The Staff went out of the way to help us with the reservation mix up, specially Carol.
    • Leisure trip
    • Group
    • 2 Queen Beds w/ Sofabed/Microwave/Fridge
    • Stayed 2 nights

    Breakfast spread was good. Hotel staff were very helpful and pleasant.

    Stayed in September 2023

  • Reviewed: 21 August 2023

    9.0
    Pretty nice.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Our room was over the cement portico and it makes for a very ugly view. Not as bad as last year when our view was completely covered by that portico.

    Good breakfast. Lots of choices and well presented.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    9.0
    Pleasant, all the comforts of home and friendly staff!!!!
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    We didn't have breakfast, great coffee!

    Stayed in August 2023

  • Reviewed: 8 July 2023

    7.0
    Location is good for us ...we'll be back.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    The jets on the hot tub were not operating properly. The bed was soft in the center.

    Breakfast was fine... location for us was perfect.

    Stayed in July 2023

  • Reviewed: 22 May 2023

    7.0
    A good value hotel that fits the needs.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    We were there while the hotel was accommodating a baseball tournament which I get is important business for a hotel like this - but as a result the hotel was very noisy (somewhat understandable given all the fun that was being had!), the elevator buttons on the 2nd floor were broken by a young guest, the one waffle iron was not sufficient to accommodate all of the needs of the number of young guests needing a waffle at the same time meaning long waits and, most annoyingly, the pool was out of towels both evenings we went swimming with our family (had to dry off with scavenged hand towels). Given that the occupancy impact would be well understood hopefully in the future the hotel will anticipate these needs in advance.

    The check in was quick, the automatic check out much appreciated, hotel staff friendly and helpful and generally the hotel is well maintained. We would happily stay again. The location and price is right!

    Stayed in May 2023

  • Reviewed: 21 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 2 Queen Beds w/ Sofabed/Microwave/Fridge
    • Stayed 2 nights
    • Submitted via mobile

    Hot tub was not working. Our room smelled musty.

    Room was very large. It was very quiet.

    Stayed in April 2023

  • Reviewed: 2 March 2023

    8.0
    I had a good stay, just know beforehand you need your own cleaning supplies.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I didn't realize hotels no longer have regular cleaning of the occupied rooms and bathrooms. Nor do they empty the trash or vacuuming the carpet routinely during your stay. You have to bring your own bathroom cleaning supplies; tub cleaner, sanitizing wipes, toilet cleaner, toilet brush. If you want this service you have to request it when booking. Room cleaning requires prior 24 hour notice. They no longer make up the bed or give fresh towels daily. Again this requires prior 24 hour notice. They actually ran out of bath towels. I was able to go and get my own pink towels. They did get more bath towels in the next day. My guess is, this hotel has reduced it's cleaning staff. They only regularly clean rooms that have been vacated. If you are staying by yourself or are a couple, this lack of cleaning won't matter. But if you are traveling with other family or friends, as I was, then room and bathroom cleanliness is a big deal. I was able to go next door to Walmart for what I needed This no cleaning policy should be prominent in your advertising. Otherwise, guests are going to be disappointed because their expectations were not met. We stayed 3 nights and payed over $400 for the room. The value was not there for me. Rooms should cost less per night for self service cleaning.

    The breakfast was good. Lots of hot and cold choices. The room had a coffee maker, fridge and microwave. I enjoyed that. Coffee, tea, cocoa available in the lobby 24h. The Location was very good. It was next to the freeway and a Walmart. It had a pool. I didn't use the pool but others seemed to enjoy it.

    Stayed in February 2023

  • Reviewed: 24 February 2023

    9.0
    pleasant stay. no issues.
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    little hard to find.

    comfort and cleanliness.

    Stayed in February 2023

  • Reviewed: 5 December 2022

    8.0
    nice hotel but a bit expensive
    • Leisure trip
    • Family with young children
    • 2 Queen Beds w/ Sofabed/Microwave/Fridge
    • Stayed 1 night
    • Submitted via mobile

    listening to people complain about the hotel being over booked

    rooms were nice

    Stayed in November 2022

  • Reviewed: 25 September 2022

    8.0
    Overall it was a nice stay even though they may have been short staffed.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    For a wedding stay and using the shuttle service to Cherry Creek Golf Course, we're told that shuttle driver wouldn't bring all wedding participants back to hotel at midnight (last shuttle) causing much consternation.

    Accommodations and breakfast were very good. Staff was helpful.

    Stayed in September 2022

  • Reviewed: 26 April 2022

    8.0
    Fantastic staff and clean comfortable rooms.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I did have an issue with the A/C in my room which I was promptly switched. I also had an issue with the dryer while using guest laundry but was offered free service from the staff laundry.

    The staff goes above and beyond to ensure the stay was exceptional. Rooms are clean and comfortable.

    Stayed in April 2022

  • Reviewed: 28 March 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds and pillows were a bit uncomfortable. Was very firm.

    The location was good, and the staff was very nice.

    Stayed in March 2022

  • Reviewed: 23 March 2022

    8.0
    overall great experience. if I had a reason to stay in the area again, I’d stay there.
    • People with friends
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    towels at pool are way too small

    it was clean, comfortable and staff was friendly.

    Stayed in March 2022

  • Reviewed: 3 February 2022

    7.0
    Pretty good, and comfy enough.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The housekeeping wasn’t quite what I expected IE not replacing towels and sheets. I don’t know if that’s the norm. Also, the rooms and hallway flooring could use a nice fresh upgrade. I believe the room was previously a smoking room, and the carpet probably has a bit of a dingy smell of old stale cig smoke. It would be super sweet with that upgrade.

    Good coffee. Despite getting woken up by the fire alarm at 8 AM, the staff was quite kind, and considerate. I didn’t get to eat breakfast due to weird diet restrictions. Pretty quiet as well. Good ambiance for sure. Staff was great.

    Stayed in February 2022

  • Reviewed: 18 January 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds were a little hard, and the closet door kept coming off its track, but other than that everything was great.

    Friendly staff. Clean room

    Stayed in January 2022

  • Reviewed: 19 November 2021

    8.0
    Friendly,clean,convenient and quiet.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Coffee maker in room didn't work.But great coffee in lobby so no complaint.

    Good choice of options.24 hour coffee service.Cleanliness of buffet.

    Stayed in November 2021

  • Reviewed: 15 November 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • 2 Queen Beds w/ Sofabed/Microwave/Fridge
    • Stayed 2 nights
    • Submitted via mobile

    we were kicked out of the lobby at 10pm because it was closing.

    Stayed in September 2021

  • Reviewed: 6 September 2021

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Location was perfect. Breakfast was ok. Would have liked a better variety of meat. Relatively quiet.

    Stayed in August 2021

  • Reviewed: 10 July 2021

    8.0
    Very good
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Clean room, friendly staff……all around very happy with my stay here

    Stayed in July 2021

  • Reviewed: 21 June 2021

    9.0
    Will stay here again
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    The AC in room 208 doesn't get very cold may need to be serviced soon.

    Nice hotel close to highway and food or shopping

    Stayed in June 2021

  • Reviewed: 14 January 2024

    3.0
    Not $185 quality stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The room was too hot, the bed was horrible because a spring was worn out and you would roll out of bed if you weren’t careful, there was a hole in the carpet between the beds, the dresser drawers did not shut, the towels smelled, and there was hair and dirt in the shower.

    That a room was available for a last minute booking

    Stayed in January 2024

  • Reviewed: 13 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    They had no pop machines and when you went to the front desk they only had coke and it was $4.

    The beds were really comfortable. It was very clean and had an amazing fresh smell when you walked in.

    Stayed in November 2023

Showing 1 – 25

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