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  5. Reviews of Hilton Garden Inn Birmingham/Lakeshore Drive

Reviews of Hilton Garden Inn Birmingham/Lakeshore Drive 3 stars

520 Wildwood North Circle, Birmingham, AL 35209, United States

#24 of 97 hotels in Birmingham

Guests' Choice

Review score

Based on 328 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 25 April 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room could have been cleaned a little better. As I was wiping everything down, I found certain areas were rather dusty and the chair cushion was stained. The bathroom needs to be updated. But overall, it served the purpose that I needed for the one night I was there. One other thing: on weekends where you're raising your rates, breakfast should be included.

    The check-in was simple and quick. The amenities were comfortable.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Slept well, disappointed about no continental breakfast!! Come on, coffee and a vagal would have been nice
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No continental breakfast, breakfast cost $14.00 person!! After paying $225 to sleep for 8hrs, it would have been nice to eat a bite before leaving!! Several friends and myself went across road and ate at chick fil a, for half the price!!

    Location

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The door to room was hard to open and close

    Staff

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    good, wish the gym was better
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    the gym

    Shamika was very helpful and accommodating. A+

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    Welcome overnight break on a long journey
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good location, large clean room, friendly attentive staff and comfortable bed

    Stayed in March 2024

  • Reviewed: 20 February 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I woke up with bites on me..

    It was a nice room with comfortable beds.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Quiet and comfortable stay after a long day on the road.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complimentary coffee and tea. High priced store for everything.

    Quiet clean and comfortable

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Convenient/safe for Cross Plex
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Morning breakfast lady was upset that a hungry sports team ate all the bacon and she didn't want to make more. Daytime ladies not that friendly or helpful. Bed too soft and sunk in the middle. Mold around floor of shower. Wish there was free breakfast and that there was enough food to eat when paying extra for it. Sign in room said we could not use provided disposable cups for heating drinks in microwave which was disappointing.

    The gentleman for evening check was thoughtful and courteous. There is a paid buffet, evening bar, and they sell microwave foods in lobby. Location safe and convenient for sports teams competing at crossplex. There was room for school buses. Hotel seems new or recently updated. Small indoor pool and gym. Restaurants nearby. Plenty of parking and lighting outside. Tiny dog area and station with bags and trash. Adjacent parking lot has plenty of grass and treed area for pets. King rooms have shower and double queens had tub. Microwave and mini fridge in rooms. Instant coffee with pods.

    Stayed in February 2024

  • Reviewed: 5 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great

    Great stay

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    Overall very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were charged for breakfast not knowing it wasn’t complimentary

    Staff was great and hotel was very clean

    Stayed in October 2023

  • Reviewed: 22 May 2023

    8.0
    Noght shift staff was Perfect! Morning shift was not so good the doors on the side was locked and I asked why the keys w
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Staff

    Clean

    Stayed in May 2023

  • Reviewed: 7 April 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool area had a very strong odor of marijuana that made the lobby smell as well.

    The convenience. Just stayed one night passing through and it was directly off the interstate. It was in a good location as well

    Stayed in April 2023

  • Reviewed: 10 March 2023

    7.0
    🙄
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no hand soap or any facial wipes in the room. I had to fix my television; after 1 1/2 hours after calling the front desk for assistance. Night personnel wasn't very friendly. No signage for do not disturb available.

    The room was clean 👌 Morning Staff and Bar Tender were Great.

    Stayed in March 2023

  • Reviewed: 13 February 2023

    9.0
    Great Stay!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything was really nice this time around! Thanks for fixing the checkout time on this site! 😊 Staff was super friendly checking in and checking out.

    Stayed in February 2023

  • Reviewed: 4 December 2022

    7.0
    Ok Stay
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Drink stains on night table, crumbs on floor from previous guests. Housekeeping staff a tad rude. ALSO, Booking.com needs to update this property's check-out time, which I can assume was the main reason for housekeeping to be curt with me. On this site, it says 12pm. Housekeeping knocked on my door around 10:45 and then again at 11:40... At 11:40, I opened the door. The woman asked if I was checking out or staying. I said, "Check-out is at 12." She and another housekeeper I could not see said, "No, it's at 11"... While the rude tones were unnecessary, I totally understand that me leaving later may have impacted their cleaning schedule. Front desk staff was alerted to the incorrect check-out time on your site. Please help them fix this. Thanks!

    Nice spacious room, bed was super comfortable.

    Stayed in December 2022

  • Reviewed: 17 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    very clean and location was great. staff was wonderful and very hospitable

    Stayed in November 2022

  • Reviewed: 10 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 2 nights

    Paying for breakfast hat was $10 and is normally free at hotels of this status. Cereal for $10

    The beds were nice

    Stayed in November 2022

  • Reviewed: 7 November 2022

    8.0
    The location was perfect and the room immaculate.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    expensive and no complimentary breakfast staff not so friendly and very slow no bathtub and terrible water pressure in shower not enough handicapped parking

    close to family comfortable and clean

    Stayed in November 2022

  • Reviewed: 20 October 2022

    9.0
    great stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the price for one night

    nice location

    Stayed in October 2022

  • Reviewed: 16 September 2022

    8.0
    Nice place, friendly
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I had the impression the bed linens weren’t fresh. They didn’t smell fresh.

    Everyone was so friendly, i would stay there again. When I got to breakfast it was over, but the nice woman told me to take whatever I wanted, and the coffee was great!

    Stayed in September 2022

  • Reviewed: 8 September 2022

    9.0
    overall stay was very nice
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    room service seemed anxious for us to check out

    cleanliness and choice of room location.

    Stayed in September 2022

  • Reviewed: 22 August 2022

    8.0
    Wonderful stay the breakfast option were awesome
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and in a good area

    Stayed in August 2022

  • Reviewed: 8 August 2022

    7.0
    Always tell the truth
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the fact I wasn't notified about the indoor pool being closed for maintenance especially when I asked was there pool still opened ahead of time and before any reservations were made my 4yr old grandson was very disappointed 😞 and so was I walking down to the pool then to see the noticed place on the pool door was extremely disappointing

    Excellent

    Stayed in August 2022

  • Reviewed: 20 July 2022

    7.0
    very pricey especially since it didn’t include breakfast.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the bed was very uncomfortable and it was definitely not two queen size beds in the room.

    great location, friendly staff. very clean and new and updated. smells nice.

    Stayed in July 2022

Showing 1 – 25

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