The view from the window - a brick wall; Menu in the restaurant could be more variate;

The bowing, pool tables, the swimming pool, the park outside; Bed very comfortable.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Being clearer on what exactly I am booking and thought that the access to the deluxe spa area was overpriced per person per day.

It was clean and very pleasant. Breakfast was good so were the facilities that were not included in the "deluxe" offering. When I was booking it was not made clear that I am buying basic access, but it did the job for us as I spent most of the time in the outdoor mineral water pool. Beautiful outdoor area.

Stayed in April 2024

Great location, plentiful breakfast and good choice

Stayed in March 2024

- restaurant food quality was not great - staff could smile occasionally

- pool and spa area were great - room was nice and spacious

Stayed in December 2023

SWIMMING HATS REQUIREMENT AT INDOOR POOL.

The Deluxe Spa was great, restaurant and food were good. Room was clean and spacy. Staff was friendly. One minus was the swimming hats trquirement for the indoor pool.

Stayed in February 2024

The cleaning in the deluxe wing was disaster. There was dust in the bathroom (if you could even imagine that). The cleaning lady just changed one wet towel, which I left on the floor (as the institutions said) but didn't throw the garbage bin, nether refill/replaced the shower gel which was gone. There was no usual relaxing music in the SPA zones, and no lavender/mint in the steam bath and Roman bath. The receptionist at the SPA was a rather arrogant gay, self centred, not well informed for the prices and services different from those that he offers.

This is probably the best SPA hotel in Hisaya town and I have been here several times in different seasons. This time only the bartender at the lobby bar and the staff at Prestige restaurant were on the usual level.

Stayed in January 2024

The bed was amazing in the deluxe room. Superking size firm and a pleasure to be sleeping on. Location none of the last perfect close to shops, restaurants and sightseeing. Deluxe spa was nice. It was worth staying in the hotel.

Stayed in January 2024

Little overcrowded at breakfast buffet

Excellent hotel and spa area. Great 25m swimming pool that was almost empty and I could enjoy a lane to myself at any time. I would go again there for a spa weekend.

Stayed in October 2023

Access for people with disabilities and impairments could be improved, including the range of spa treatments.

Excellent facilities, polite staff.

Stayed in December 2023

The food was good, except for the coffee, which was horrible (instant coffee). It was a three stars-restaurant.

Stayed in December 2023

Everything was good

Very good

Stayed in October 2023

Great location

Stayed in October 2023

I didn't see fitness room and I missed table tennis.

Breakfast and dinner were well cooked and everything was fresh and clean. The pools and surroundings were good maintained.

Stayed in September 2023

the restaurant was not cleaned from the morning breakfast. there was food under the table

Pool

Stayed in August 2023

The rooms are outdated and not well maintained. The cleaning personel is obviously not enough. The indoor pool was in maintainsnce during the whole month of August.

The hotel has excellent faciclities snd outdoor space.

Stayed in August 2023

They did not pick up the phone and did not return a call. Tried calling multiple times.

Great facilities!

Stayed in August 2023

The internet connection was bad, the ladies at the reception (with the exception of the one with the blue hair) were out of space. They had no idea why they were there. The swimming pool was not well cleaned as all my swimming suits and shirts became yellow. The corridor smelled a lot of chemicals/toilet.

The rooms are spacious and clean; the swimming pool is great, the hotel is well located- all green and quite. The majority of the staff was well trained and polite, the food at the pool restaurant was very good. It has tennis courts and bowling so all fun for children and families.

Stayed in July 2023

Too many people, needs renovation

Great location unfortunately the facilities are getting a bit tired.

Stayed in July 2023

The bathroom was clean and tidy however we had issues with the warm water (hot water stopped several times). The shower was nice but needs to be properly enclosed to prevent water flowing to other parts of the bathroom. Gym equipment needs to be repaired or replaced.

The swimming pool facilities were great, as were the gardens in the hotel. The hotel was centrally located near to many restuarants, parks and walking paths. Nice to have a gym facility also. The staff were friendly and helpful. The room was spacious and clean and the bathroom was well stocked with toiletries

Stayed in July 2023

Great outdoor swimming pool

Stayed in June 2023

The swimming pool, spa and breakfast were great. Huge hotel with many facilities.

Stayed in June 2023

I can't think of anything bad

Almost everything. The spa treatments are awesome. Great breakfast too

Stayed in June 2023

sauna has only two options for economy stay, unless you have premium room

Excellent location, very clean room. Breakfast was very good

Stayed in May 2023