The money you pay requires some lux but you don't quite get it. Room was supposed to be Deluxe (and was located in the Deluxe wing!), but didn't seem so - the pictures on their site are misleading and the room looked like the "normal" kind of double room, nothing deluxe about it and half the size of what is pictured for e deluxe room. The entry was so narrow that we bumped into our suitcase every time we went past the "suitcase holder" area. One of the nightstand lamps didn't work. The bathroom fan doesn't work. Some bathrobes are ok, some have torn pockets (we savaged some headphones that we dropped in the hall due to a half torn pocket), some - torn belt loops. Overall cleanliness was good, but i still had to clean an awful lot of dust from the bathroom heater so i could hang my bathing suit on it (the terrace is not appropriate to use because of some swallows nest, which i don't mind). Spa is too small for this size of hotel - one sauna, one steam bath, a fake salt room. Above - 3 jacuzzi that are also pools for children and a huge cold swimming pool (required cap for swimming). You should go in a season that allows you to use the outside pool, nothing inside is truly SPA. People at reception don't know what is offered in the "deluxe spa zone on 1st floor" but what is offered there is a just list of procedures, there are no more utilities to use. The menu could be copied for the main reception so you don't need to go there separately to check that one list. Breakfast is tolerable, but definitely not good - products are of the cheaper kind (salami, juice, banitsa), bread is stale and only one kind, scrambled eggs are dry, macaroni are odd and bad - with sugar AND cheese at the same time, french tost is really bad - too greasy on the outside, too dry on the inside. What was good at breakfast was the bought stuff - mini croissants, chocolate roll, fruit, pate.

Garden is marvellous! Outside pools are nice. Big parking.

Stayed in June 2022

The outdoor pools hot tubs etc are a bit of a short walk and not fully attached to the building but for is is fine. Perhaps older people will struggle with the steps.

Very large private ground ,very green surroundings, plenty of pools in and out and spa was brilliant. Breakfast was top. Went out to have dinner and found brilliant restaurant 15min walk. Top local place to eat. Secure hotel. Glad we went there.

Stayed in June 2022

Pillows in deluxe rooms should be renewed. Sunbeds should be cleaned on a regular basis.

Very clean and well maintained public areas. We were surprised by the hospitality of the reception desk, typically the weakest department, but maybe some changes were made and we could feel the results. Well done. It was a very relaxing stay as a whole.

Stayed in May 2022

Very clean and comfortable rooms, and facilities. The pool and the park are just fantastic. The stuff is extremely nice and friendly.

Stayed in May 2022

None

Nice and clean hotel with polite staff. Breakfast was rich and delicious.

Stayed in May 2022

None

Big and well maintained garden, restaurant on 5 floor with mountain view

Stayed in May 2022

Would like to see more smiling face at front desk. Otherwise was nice,quaet,pieseful place.

Stayed in April 2022

Outside jacuzzi and pool are closed! There is constant terrible smell from bathrooms sewerage in the Deluxe wing, which made our stay unpleasant!

nice size swimming pool

Stayed in April 2022

Too many people in the pool.

Stayed in March 2022

The meals in the Panorama restaurant are a bit overpriced.

Comfortable and functional rooms, the hotel is with nice SPA center even if you don’t use the luxury rooms.

Stayed in March 2022

Price of mineral water

Pool, restaurant, room, surounding area

Stayed in March 2022

Its not complaint and didn't ruined the overall impressions (so, rather small advices to the hotel management): > Poor reception services - the staff should explain if there are answers and not refer to: "there is information on a leaflet on your room" - well there was not a leaflet (may be taken by previous guest). It is especially valid for the SPA reception desk - since there a Ayurveda therapies listed only by "Vedic names" - the clients need more information than price and duration. Very disappointing attitude. The young lady had a look "I was born tired - don't ask me anything". > Poor cleaning services in the Lobby bar - the carpet was quite dirty around the tables "behind the corner" - may be it's not so buys as the SPA zone but still needs attention > Poor drink options at the Bowling bar - you need just a small touch of extra ingredients and some easy basic cocktails will rise the quality of the place (Cuba libre, Bloody Marry, White Russian, Screwdriver - are just a half step away) > The door of the mini-bar was broken and everything inside was actually warm - somebody should check such issues, its unacceptable for a 4**** hotel > It will be very nice of you, if there is some relaxation music in the relaxation zone next to the sauna. It brings a lot of comfort. There was a mint/lavender scent in the steam bath in Saturday and not in Sunday and Monday, a bit disappointing. The scents are great idea. > The Panoramic restaurant offers French Rack of Lamb. The French standard is "medium rare" - I was not asked and expected some "medium" degree. Mine was far beyond "well done" - it was almost burned... So a kind of "Bulgarian rural lamb chop" but not a French rack. However, the asparagus and the red wine sauce were excellent (thus fixed the taste a bit). I advice that for such a dish the waiter should ask the client.

First of all, you need to know that there are two categories of rooms resp. services: Standard and Deluxe. My review is for the Standard package. The standard room is spacious enough, equipped with 2 "person and a quarter" beds (so if you like spooning or cuddling - any of the beds is ok. There was a nice balcony with a view to the garden and summer sport facilities (tennis, mini football, open air pool) - it could be noisy at the summer but was quiet and excellent in February. There was a tube in the bathroom and all that is needed. There is a mini bar (but that was a weak point - see below). The standard SPA zone is equipped with a sauna, a steam bath and a salt-desk. The indoor pool, the fitness, and the the jacuzzi zone are shared with bot Standard and Deluxe guests and are also free of charge. There are various massage options and two parallel massage rooms (so in general a couple could have treatments in same time slot). There is also a bowling bar with 6 alleys. There is a regular restaurant located at the ground floor (there is a block table with excellent breakfast options - from local bakery pies and yogurt, muesli with local honey to almost complete (without beans) English breakfast and French croquettes). There is a nice panoramic restaurant at the 5th floor (excellent salads, good fish list, nice wine list). There is a nice lobby bar, too, with 2 billiard tables. Due to the municipal Covid-19 regulations all the places (also in the town) close/stop serving by 10 PM (and that is why the Night club was not operating). We were exceptionally happy by the attitude and services of the staff in the Panoramic restaurant, the Bowling bar, the Pool safeguard/bartender, the Lobby bartender, and the Cleaning lady of the 2nd floor.

Stayed in February 2022

Sound proofing was non-existent. We could hear what was going on in other room. The room had dirty windows and we found ants in the bathroom. The spa was not cleaner regularly and you could see grime building up on glass and in corners.

The view from our room was spectacular. The hotel has many great facilities and is located right in the middle of the town.

Stayed in February 2022

The staff treated the guests as if we were an annoyance to them. We entered the restaurant 50 minutes before its closing time and one of the waiters looked at his watch and made a face at us. Next day we wanted to get coffee from the pool bar but the guy told us that he is going out to smoke and he will make us coffee when he returns. Also the hotel is like a labyrinth. We had to take one elevator 1 floor up, walk down an endless corridor and then take another elevator 3 floors down to get to our room.

The city and the location are great.

Stayed in December 2021

The outdoor pool didn't work and when I made reservation there wasn't information for this. The deluxe spa needs more cleaning, in fact I haven't seen anyone clean in two days. When I put notice ''do not disturb'' Infront of the door, the maid was still entering the room

The location was quiet and peaceful near to the centre. The food in the restaurant was delicious. There was a warm mineral pool in the deluxe area.

Stayed in January 2022

Nice facilities, generous breakfast, good location!

Stayed in December 2021

The facilities, hygiene and level of comfort. Doesn't worth the money we spent. I wouldn't recommend to others. Very polite personal, but obviously, without proper supervision of the property.

The location and the free parking.

Stayed in December 2021

The luxury apartments are far away from the swimming pool, but this is a small issue.

very positiv surprised

Stayed in December 2021

once the take the money from my card ,and when I check out they told me that I must pay in cash one more time because they back the money to me .The money is still not in my card ! The manager told that she will call the police ic I don’t pay (second time :) ) .And I pay it

Stayed in December 2021

- the restaurant menu does not have a food for children like pizza, spaghetti, etc

Stayed in November 2021

Everything from the moment go they tried to block my card to Max ,to nobody speaks English and also deluxe rooms are from the 1980s standard very poor please please don't go there indoor kid's pool was 8foot by 4foot check pic,asked for my 18 month daughter to warm milk it took them an hour to sort that out no kettle in the room, asked for change of towel's it took 3 calls in an hour and half to get them ,since I went through booking.com I'm also putting in a complaint for total miss advertisement

Nothing Very bad taste

Stayed in October 2021

The sauna was closed for repair and I was quite disappointed.

The indoor pool was excellent, but the outdoor needed some renovation. Breakfast was standard and sufficient, but not everything mainly salads (tomatoes and cucumbers) was fresh enough. The room was clean and quiet.

Stayed in September 2021

The attitude and the fact that the staff did not wear masks (or wore them only on their chins or mouths!?). The staff allowed guests without masks to enter the restaurant for breakfast! Most of the guests are so ignorant of the Covid-19 pandemic, so we understand it's hard for the staff to impose any measures. We didn't feel safe. Also, almost all hotel guests smoked; there is no place to hide from the constant cigar smoke. We can't sit on the balcony, around the pool or at the cafe.

The location and the amenities are great! The deluxe spa is awesome and clean - at least you can breath there as it's indoor and no one smoked there.

Stayed in August 2021

No such thing

The hotel is kids friendly. The different water temperature in all the pools is very nice. The pools are very relaxing. Big thank you for the BDay surprise they send over my room 😉

Stayed in September 2021