location was little bit far and breakfast was ok

Normally I have high standards for hotels to like but this resort have met my expectations, the staff are wonderful, thanks to the Manager Ms. Natty she was so caring and helpful, the room location is very nice and quiet the pools are exceptional, the beach is amazing for snorkeling we booked PhiPhi island trip to snorkel but we realize that the resort has the best snorkeling to see and lovely coral reef the location was little bit isolated but they offer you paid shuttle to Patong, I wished there were more things to walk to near the resort, the breakfast was ok but overall experience everything was lovely we had our second honeymoon here and we loved it yeah also the bed you ll have the best sleep

Stayed in May 2024

The breakfast buffet wasn’t the best, huge selection however I found the hot breakfast foods a little tasteless/the same food each day. The buffet dinners were great with the exception of the seafood night, the seafood was definitely not fresh and quite disappointing. The beds were quite hard but not uncomfortable.

Excellent hotel, with everything you need, 3 pools, ice cream shop, coffee shop, multiple restaurants, private beach with activities, kids club, activities for adults. This resort has everything you need that leaving is not a necessity. Staff are incredibly friendly. A wonderful stay that we hope to return to soon.

Stayed in May 2024

Difficult to get into the Thai restaurant. Needed bookings several days in advance. The swimming pools throughout could do with a little more cleaning and/or maintenance, showing its age in many spots as well as the slide.

Everything is well presented and organised. Excellent, friendly staff throughout. Will definitely be coming back.

Stayed in May 2024

This was the 2nd time staying at Marriot Merlin Phuket. Excellent stay with nothing to complain about. Close to the incredible beach, with corals and marine life. All meals are delicious, and their all-inclusive package is totally recommended, since its not the usual all-inclusive. Its actually a-la-carte for Lunch and Dinner, but you can get whatever meal or drinks you would like.

Stayed in May 2024

Unfortunately I saw that on the Beach Grill deck in the evening a lot of cockroaches emerge in and out of the deck (from the gaps in the deck), which was quite disturbing when sitting there. That is the only place I saw that was concentrated with roaches so I want to believe that it's just a local issue with that deck. Should be taken care of. Also, for such a hot season there should be far more fans (at least one for every table), instead not all the tables got fanned which was inconvenient to the point where it even led to disputes between guests over a fan. I'm primarily talking about the outdoor of the Merchant Kitchen where we've had our breakfasts.

Pools are great!

Stayed in April 2024

As expected from a Marriott hotel, this property maintains a high standard with spacious rooms, excellent service, and a beautifully presented, rich breakfast. The hotel's high-class restaurants and its private beach, a rare feature, add to its appeal. It truly offers everything, including a playground for children, ensuring parents can relax and enjoy peace of mind.

Stayed in May 2024

The beach was not that good. Lots of rocks

I liked the food a lot

Stayed in April 2024

Everything perfect

We loved everything about this hotel. The staff are so friendly and welcoming, always willing to help very pleasant and always smiling. The service provided is excellent and nothing is too much trouble. The facilities and location is the best ever. Will definitely return and recommend to friends and family

Stayed in April 2024

Great quiet location

Stayed in May 2024

We checked in late..n asked for at least 2 HR late check out due to flight delay...and it was not allowed

Staff, location, facilities for all segment including kids

Stayed in May 2024

It’s a little too busy, maybe it was a high season when I went

It’s clean and good facilities.

Stayed in May 2024

Lots of activities for children/teens. Very nice garden. Close to Patong- only 3 km to reach the city. The food is excellent. Locals are doing massage on the Merlin Beach - at local prices.

Stayed in May 2024

The overall feel is good but the Resort is deprecated.

Staff no matter which department were great and helpful! Room was comfortable and the bed was really good. Pool bar and its staff were great! Good variety of dishes at the main restaurant, the quality of the food was okay (this applied to everywhere we ate in Phuket, in general food in Bangkok is better). 3 large pools, with one focussed on smaller kids meaning the other 2 were quieter.

Stayed in May 2024

Bedsheets had a stain on them.

Staff, beach, and facilities all great.

Stayed in May 2024

Outstanding breakfast. Great facilities and the beach is wonderful. One of the best resorts I've been to.

Stayed in May 2024

beach , pool

Stayed in April 2024

I'd suggest improving the dinner buffer at the beach grill restaurant as it was underwhelming and not up to the expected standard. Other restaurants were great though. Also, it would be more enjoyable if the pools were cooler.

Everything was great! The hotel is clean and well maintained. Rooms are modern with great air-conditioning. Breakfast was amazing with lots of options to choose from. The beach and pools were great. Staff are the best part as they always wanted to make sure their guests are having their best holiday. 10/10

Stayed in April 2024

Great location, amazing stuff, all facilities are perfect!

Stayed in April 2024

I felt the Teens retreat was a little abandoned and could do with some maintenance and attention.

The all-inclusive package was very handy for our young family. It gave us freedom at meal times of what, where, when, and how we ate, especially with little people. The Staff were very friendly and helpful. Our ground floor connecting rooms were particularly appreciated with little people due to their very close proximity to the pool and restaurants.

Stayed in April 2024

Nothing

The quiet, The staff

Stayed in April 2024

Nothing could not fault the place

Resort had everything you need for a great family holiday. Staff and food was fantastic.

Stayed in April 2024

All inclusive package was amazing

Stayed in March 2024

Nothing really. If I had to pick one thing, it is out of the way from patong beach etc so it is a hike to get there if you wanted to experience that. But that’s why we chose it in the first place

Travelling with family the resort has the perfect balance of adult and kid friendly activities and amenities to keep everyone entertained

Stayed in April 2024

I can not flaw it.

What’s not to like. This place has the lot and is a short 250 Baht ride to town. Private beach, activities, spa, multiple pools, multiple restaurants, cooking classes where do I stop. Best place I have ever stayed and I’ve had a lot of hotel nights.

Stayed in April 2024