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  5. Reviews of Comfort Inn & Suites Liverpool - Syracuse

Reviews of Comfort Inn & Suites Liverpool - Syracuse 3 stars

3979 Route 31, Liverpool, NY 13090, United States

#9 of 11 hotels in Liverpool

Guests' Choice

Review score

Based on 265 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    8.1

  • Facilities

    6.8

  • Staff

    7.1

  • Value for money

    6.8

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 25 February 2024

    6.0
    It was quiet!
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The WiFi (I bring a Roku with me) was always “buffering”. Ended up just watching cable. The smell when you walk into the lobby. It has a strong weird scent. My husband said he thinks it is their seasoning! (Hotel personal cooking!) The POOL was closed for the winter. It’s an INSIDE pool! We live in an area that people BOOK hotels just to use the pool! The bathroom- it was dirty. There was a used old washcloth under the sink that you could tell had been there a bit! You could see the dust all over the bottom! Used toothpaste ran down the front of the counter. The toilet was clean. The tub “rinsed out”. Breakfast was alright. Waffles. Scrambled eggs and sausage. Cereal. Not many other options aside from toast and a yogurt.

    It was VERY quiet. Maybe only 10-12 rooms filled by the amount of cars in the parking lot throughout the stay. The bed was comfortable- however the sheets didn’t stay on the bed! They were like bed covers.

    Stayed in February 2024

  • Reviewed: 29 December 2023

    7.0
    Appropriate for a one-night stay during our shopping trip.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night

    The beds in our room were a bit high for us (we're average height).

    Location was fine, breakfast was basic inexpensive offerings. We didn't use any of the extras, so can't speak to them.

    Stayed in December 2023

  • Reviewed: 22 November 2023

    7.0
    Overall it was average
    • Business trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    More pastries

    Breakfast was basic.

    Stayed in November 2023

  • Reviewed: 24 September 2023

    5.0
    Not happy
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    They need to do some maintenance. I stayed in room 110 and the floors were not properly cleaned in the bathroom and outside of the bathroom. I'm not sure if the carpet was. There was a hole in the shower floor and the ceiling had a crack in it. The property itself was shabby. I had a reservation for October but I canceled it and will be staying at another hotel in the area.

    The bed was comfortable.

    Stayed in August 2023

  • Reviewed: 11 September 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Accessible/Non Smoking
    • Stayed 5 nights

    Breakfast was disappointing Room not made up during a 5 night stay Had to request clean towels

    Bed was comfortable

    Stayed in September 2023

  • Reviewed: 14 August 2023

    7.0
    Good location, decent rooms, needs improvement on cleaning.
    • Leisure trip
    • Group
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room smelled strongly of marijuana. It was definitely smoked in there very recently prior to our arrival. There was a rip in the screen of the window… probably made by whoever was smoking the pot. Our bathroom shower did not look clean and the floor towel was definitely not a clean on. It was soaking wet and dirty. That was 100% not changed out. There were also a lot of cobwebs all of the lights. The TV guide sheet was covered in coffee stains as well.

    It was a nice room. Trees outside the window blocked views but I was happy about that. The location of the hotel was wonderful. Staff were pretty good.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    7.0
    Clean, quiet location, comfortable. Great value!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We arrived a little early at 2:15pm. The lady working the front desk told us that we had to wait until she started her shift at 2:35pm in order to check us in. There was no one else around that could help. The bathroom in our room was a little outdated and grungy looking, but definitely not a deal breaker. The early morning breakfast was terrible as it was greasy sausage patties, cardboard scrambled eggs, stale bagels, and the coffee was horrible. However, thankful it was included with our stay. The kids didn’t mind the cereal bar, and the make your own waffles.

    Location was convenient, hotel was quiet, beds were very comfortable, rooms were clean, my kids enjoyed the pool, and staff were friendly.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Not bad, could be better
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The buffet area does not have enough seating and was a little limited in what they have for drinks, also no jelly while we were there. The outside also had garbage in the grass and parking lot. The only problem with our room, was the lighting set up was super weird.

    The bed and pillows were super comfortable. Also the window opens a little bit, so it was nice to get some air flow in the room. The room itself was clean and super comfortable.

    Stayed in July 2023

  • Reviewed: 20 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was very warm and humid inside, no central ac in the hotel itself, you have to turn it on inside the room, ac was not automatically on so when you first go into a room it was hot. There was a giant spider on the wall when I first got in the room since it was hot. We turned the ac off for a little bit and then a giant ant appeared on the wall.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    5.0
    Great location for us .not sure if we would there again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Accessible/Non Smoking
    • Stayed 2 nights

    The floors were not clean. bathroom floor very dirty. they never cleaned the room I had to ask them to make up the bed . the room needed a good vacum. never done.

    The location was great for us. the breakfast eggs were cold very poor selection of food .

    Stayed in June 2023

  • Reviewed: 11 June 2023

    7.0
    overall stay was good, with some small improvements it would be great.
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 4 nights

    did not like the fact that the room did not get made service daily.

    The size of the room was great, the room was clean, I do feel there should be fresh towels and bed made daily at this price point. the inside of the room and building was clean , the outside does need some picking up and grooming. seems to be a family run place and they are nice peopel.

    Stayed in June 2023

  • Reviewed: 16 May 2023

    7.0
    for the price it was a nice place to stay. lots around the hotel.
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    rooms were on the old side. could be cleaner.

    staff were very accommodating

    Stayed in May 2023

  • Reviewed: 15 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff, some of them were kind of rude.

    The hotel is in a good location and accessible to everything.

    Stayed in May 2023

  • Reviewed: 9 May 2023

    7.0
    hotel was okay they did what they could to control problem-- clientele needed an desperate update!!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night

    Room had ants --

    well I think it would have been okay if some other guest unsupervised kids weren't playing with the food on the buffet. It was Not the hotels fault by any means --guests should have the decency of supervising your own kids!!

    Stayed in May 2023

  • Reviewed: 25 April 2023

    6.0
    Just ok.
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non Smoking
    • Stayed 3 nights

    Pool was warm and clean, location very good.

    Breakfast was good but cold and not available timely. Room cleaning not done daily. Refrigerator had a broken leg. Difficult to catch anyone at desk, Stick floor in common area. Internet spotty.

    Stayed in April 2023

  • Reviewed: 22 March 2023

    7.0
    overall stay proximity and closeness to family was great
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    no coffee maker in room. booking was for 2 only 1 washcloth

    close proximity to family and stores /restaurants

    Stayed in March 2023

  • Reviewed: 5 February 2023

    6.0
    weekend get away
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked the hotel cause I thought it had a hot tub, there was not. Probably my fault. The room that we were going to stay in was very very cold took hours to warm up. If they knew what room we were going to be in they should have turned the heat up so it would be warm when we got there. The continental Breakfast was OK, but there was no sausage to go with our eggs.

    The big bed,Lots of pillows, comforter not a spread. I liked that it had a pool, but the room was cold and so was the water. Door was left open on the pool room so it let the cold air in.

    Stayed in February 2023

  • Reviewed: 24 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bedding wasn't clean, the chair in the room was stained and faded, slightly overpriced

    Room size was big, bathroom was nicely sized, also offered a pool and 10% off at Applebee's which is right next door

    Stayed in December 2022

  • Reviewed: 22 October 2022

    5.0
    it was available on family weekend ar SU and every hotel raises rates during that time frame so we paid a lloy more.I’m
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    been awhile since it’s been fresher up. you can tell it’s on the older side and could some upgrading.

    close to highway.

    Stayed in October 2022

  • Reviewed: 11 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Cost

    The bed and TV channel choices. Plenty of hot water.cost

    Stayed in October 2022

  • Reviewed: 8 September 2022

    7.0
    Average hotel at above average price
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room could have been cleaner and the shower is old and dated

    The breakfast was not very good.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    5.0
    Disappointing but basic.
    • Business trip
    • Solo traveller
    • Standard King Room - Non Smoking
    • Stayed 9 nights
    • Submitted via mobile

    posted as non smoking, I smelled smoke every day. it smelled like marijuana. Breakfast was very limited: waffles, corn muffins, plain scrambled eggs, sausage patties. No guest laundry.

    Basic features. comfortable bed. pool

    Stayed in September 2022

  • Reviewed: 4 September 2022

    5.0
    very comfortable bed. we had neighbors that got into a physical fight and fought all morning.
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    pool hours only till 9pm, very loud neighbors. front desk did nothing about the domestic violence that I reported. the neighbor was beating his wife.

    friendly staff. warm pool.

    Stayed in September 2022

  • Reviewed: 1 September 2022

    5.0
    Would not stay again. Not happy
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room we ended up in because the first room a/c was broken. The shower was terrible. It would not drain so we showered in standing water. It was gross

    Did not have the breakfast. Location was great

    Stayed in August 2022

Showing 1 – 25

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