3979 Route 31, Liverpool, NY 13090, United States
#9 of 11 hotels in Liverpool
Guests' ChoiceBased on 265 hotel reviews
6.4Cleanliness
7.0
Comfort
7.2
Location
8.1
Facilities
6.8
Staff
7.1
Value for money
6.8
Free WiFi
5.0
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End of dialog contentReviewed: 25 February 2024
Jodi
United StatesThe WiFi (I bring a Roku with me) was always “buffering”. Ended up just watching cable. The smell when you walk into the lobby. It has a strong weird scent. My husband said he thinks it is their seasoning! (Hotel personal cooking!) The POOL was closed for the winter. It’s an INSIDE pool! We live in an area that people BOOK hotels just to use the pool! The bathroom- it was dirty. There was a used old washcloth under the sink that you could tell had been there a bit! You could see the dust all over the bottom! Used toothpaste ran down the front of the counter. The toilet was clean. The tub “rinsed out”. Breakfast was alright. Waffles. Scrambled eggs and sausage. Cereal. Not many other options aside from toast and a yogurt.
It was VERY quiet. Maybe only 10-12 rooms filled by the amount of cars in the parking lot throughout the stay. The bed was comfortable- however the sheets didn’t stay on the bed! They were like bed covers.
Stayed in February 2024
Reviewed: 29 December 2023
Kathryn
United StatesThe beds in our room were a bit high for us (we're average height).
Location was fine, breakfast was basic inexpensive offerings. We didn't use any of the extras, so can't speak to them.
Stayed in December 2023
Reviewed: 22 November 2023
John
United StatesMore pastries
Breakfast was basic.
Stayed in November 2023
Reviewed: 24 September 2023
Eric
United StatesThey need to do some maintenance. I stayed in room 110 and the floors were not properly cleaned in the bathroom and outside of the bathroom. I'm not sure if the carpet was. There was a hole in the shower floor and the ceiling had a crack in it. The property itself was shabby. I had a reservation for October but I canceled it and will be staying at another hotel in the area.
The bed was comfortable.
Stayed in August 2023
Reviewed: 11 September 2023
Ron
CanadaBreakfast was disappointing Room not made up during a 5 night stay Had to request clean towels
Bed was comfortable
Stayed in September 2023
Reviewed: 14 August 2023
Megan
United StatesOur room smelled strongly of marijuana. It was definitely smoked in there very recently prior to our arrival. There was a rip in the screen of the window… probably made by whoever was smoking the pot. Our bathroom shower did not look clean and the floor towel was definitely not a clean on. It was soaking wet and dirty. That was 100% not changed out. There were also a lot of cobwebs all of the lights. The TV guide sheet was covered in coffee stains as well.
It was a nice room. Trees outside the window blocked views but I was happy about that. The location of the hotel was wonderful. Staff were pretty good.
Stayed in August 2023
Reviewed: 24 July 2023
Shelley
CanadaWe arrived a little early at 2:15pm. The lady working the front desk told us that we had to wait until she started her shift at 2:35pm in order to check us in. There was no one else around that could help. The bathroom in our room was a little outdated and grungy looking, but definitely not a deal breaker. The early morning breakfast was terrible as it was greasy sausage patties, cardboard scrambled eggs, stale bagels, and the coffee was horrible. However, thankful it was included with our stay. The kids didn’t mind the cereal bar, and the make your own waffles.
Location was convenient, hotel was quiet, beds were very comfortable, rooms were clean, my kids enjoyed the pool, and staff were friendly.
Stayed in July 2023
Reviewed: 17 July 2023
Cameo
United StatesThe buffet area does not have enough seating and was a little limited in what they have for drinks, also no jelly while we were there. The outside also had garbage in the grass and parking lot. The only problem with our room, was the lighting set up was super weird.
The bed and pillows were super comfortable. Also the window opens a little bit, so it was nice to get some air flow in the room. The room itself was clean and super comfortable.
Stayed in July 2023
Reviewed: 20 June 2023
Terpening
United StatesIt was very warm and humid inside, no central ac in the hotel itself, you have to turn it on inside the room, ac was not automatically on so when you first go into a room it was hot. There was a giant spider on the wall when I first got in the room since it was hot. We turned the ac off for a little bit and then a giant ant appeared on the wall.
Stayed in June 2023
Reviewed: 19 June 2023
James
United StatesThe floors were not clean. bathroom floor very dirty. they never cleaned the room I had to ask them to make up the bed . the room needed a good vacum. never done.
The location was great for us. the breakfast eggs were cold very poor selection of food .
Stayed in June 2023
Reviewed: 11 June 2023
Jeannette
United Statesdid not like the fact that the room did not get made service daily.
The size of the room was great, the room was clean, I do feel there should be fresh towels and bed made daily at this price point. the inside of the room and building was clean , the outside does need some picking up and grooming. seems to be a family run place and they are nice peopel.
Stayed in June 2023
Reviewed: 16 May 2023
Nieto
United Statesrooms were on the old side. could be cleaner.
staff were very accommodating
Stayed in May 2023
Reviewed: 15 May 2023
Charvella
United StatesThe staff, some of them were kind of rude.
The hotel is in a good location and accessible to everything.
Stayed in May 2023
Reviewed: 9 May 2023
Deb
United StatesRoom had ants --
well I think it would have been okay if some other guest unsupervised kids weren't playing with the food on the buffet. It was Not the hotels fault by any means --guests should have the decency of supervising your own kids!!
Stayed in May 2023
Reviewed: 25 April 2023
Smith
United StatesPool was warm and clean, location very good.
Breakfast was good but cold and not available timely. Room cleaning not done daily. Refrigerator had a broken leg. Difficult to catch anyone at desk, Stick floor in common area. Internet spotty.
Stayed in April 2023
Reviewed: 22 March 2023
Gerthel
United Statesno coffee maker in room. booking was for 2 only 1 washcloth
close proximity to family and stores /restaurants
Stayed in March 2023
Reviewed: 5 February 2023
Susan
United StatesI booked the hotel cause I thought it had a hot tub, there was not. Probably my fault. The room that we were going to stay in was very very cold took hours to warm up. If they knew what room we were going to be in they should have turned the heat up so it would be warm when we got there. The continental Breakfast was OK, but there was no sausage to go with our eggs.
The big bed,Lots of pillows, comforter not a spread. I liked that it had a pool, but the room was cold and so was the water. Door was left open on the pool room so it let the cold air in.
Stayed in February 2023
Reviewed: 24 December 2022
Nathanial
United StatesThe bedding wasn't clean, the chair in the room was stained and faded, slightly overpriced
Room size was big, bathroom was nicely sized, also offered a pool and 10% off at Applebee's which is right next door
Stayed in December 2022
Reviewed: 22 October 2022
David
United Statesbeen awhile since it’s been fresher up. you can tell it’s on the older side and could some upgrading.
close to highway.
Stayed in October 2022
Reviewed: 11 October 2022
James
United StatesCost
The bed and TV channel choices. Plenty of hot water.cost
Stayed in October 2022
Reviewed: 8 September 2022
Alfred
CanadaRoom could have been cleaner and the shower is old and dated
The breakfast was not very good.
Stayed in September 2022
Reviewed: 5 September 2022
James
United Statesposted as non smoking, I smelled smoke every day. it smelled like marijuana. Breakfast was very limited: waffles, corn muffins, plain scrambled eggs, sausage patties. No guest laundry.
Basic features. comfortable bed. pool
Stayed in September 2022
Reviewed: 4 September 2022
Rogerlee
United Statespool hours only till 9pm, very loud neighbors. front desk did nothing about the domestic violence that I reported. the neighbor was beating his wife.
friendly staff. warm pool.
Stayed in September 2022
Reviewed: 1 September 2022
Caroline
United StatesThe room we ended up in because the first room a/c was broken. The shower was terrible. It would not drain so we showered in standing water. It was gross
Did not have the breakfast. Location was great
Stayed in August 2022
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