“The hotel is brand new, well decorated and modern rooms. The bed was amazing! I travel a lot for work and I never stayed in a hotel with better bed. Also I’m really picky with pillows and this one was spot on. The breakfast was really nice as well, small selection but good quality.”
“The hotel is located in a very convenient location, the customer service center is easily accessible and respond quickly. Check-in and check-out procedures are easy.”
“Reception staff were excellent. So friendly and welcoming. We’re informative and helped me with my Wi-Fi connection problems The hotel was exceptionally clean which I commented on at reception and asked for them to pass on my compliments to the cleaning staff.”
“The receptionist/ he was not professional. I didn’t like the room as I have asked for a lake view and I was offered one on second floor. The balcony was very low and close to restaurant seating which provides no privacy at all especially for a woman. I asked for a higher level like my previous stay which was on the 5th floor, and i was told i can only get a room that is for handicapped on higher floor and of course i had to decline the offer as I don’t want to prevent someone who is in need for such services, therefore i had to pay for upgraded room ( panoramic view) and the balcony was chaired with next room as well. ( photo attached.) This was my second stay but there is huge difference between the professionalism in both stays.! I need to mention that booked two nights but wasn’t as I expected it be, I wanted to check out the second day and the receptionist and the manger (refused to accept my check out ) and said i have to call booking.com before 3pm ( the time was around 2:15pm then), so i did make a 12 minutes international call to booking.com customer services to explain the situation and get an early check out the next day. Do you think this is professional?? I am a lady staying alone!!! At least show some respect. Its was a nightmare.!”
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