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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very clean and modern facilities with the hotel located next to the beautiful abbey grounds. The bathroom was very well equipped, with a modern shower and a thoughtful nightlight setting. The staff were very helpful and friendly. The small gardens near to the abbey are very peaceful and great to explore after a long journey. The location is very close to the main road to Plymouth and Cornwall, without any of the noise.
Negative section of review
As the room was on the ground floor, some people may be concerned about leaving the window open at night. The restaurant was closed on Sunday evening (which was mentioned in the confirmation email), as was the nearest local pub. This was not a huge problem, but meant we had to take the car to another pub a little further afield, so needs to be considered, if staying on a Sunday night.
Positive section of review
The hotel is well located, 10 mins to the city centre, 20 mins walk to the Principality Stadium. Staff very friendly and helpful Room clean
Negative section of review
Cost of room was rather expensive, room only. Struggled to get accommodation, unsure if this was because it was a bank holiday Sunday or because there was a concert at the stadium! The only room available was a triple, luckily there were only 2 of us as there was a grand total of 2 hangers in the room!! Basic room, no storage, suited us as a one night stay but be aware if you stay longer.
Positive section of review
Perfect location to walk into Chester yet retreat to quiet for comfortable sleep. Hoole breakfast and coffee spots almost on the doorstep.
Positive section of review
Great location. Lovely view of the harbour. Staff were very helpful. Facilities were good. Nice to have a separate lounge.
Negative section of review
Mattress was too soft could do with being replaced. Windows would benefit from a clean but I appreciate the sea front location may make that tricky
Positive section of review
Had EV charger. Staff very friendly and helpful. Nice breakfast. Stunning view over lake from room.
Negative section of review
Room very small as was en suite
Positive section of review
Lovely clean spacious room, friendly staff, breakfast great value.
Negative section of review
Paid for parking onsite however Car parking was abit of a issue, was woken to move car as cars were parked blocking each other in, due to limited space.
Positive section of review
Lovely hotel, great room and fantastic setting
Negative section of review
Nothing
Positive section of review
Location and friendly staff
Negative section of review
Nothing
Positive section of review
Lovely staff
Negative section of review
Everything was ok
Positive section of review
Everything
Negative section of review
There wasn't anything I didn't like