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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The breakfast was great. It was buffet style, including the cooked options, with plenty of choices. This is far better than similar hotels we have stayed in which give you a 'cooked breakfast selection' form, and will then bring you a single sausage, one slice of bacon, etc. There was also plenty of pastries, fruit and fresh juices. The staff were extremely polite and very helpful throughout our stay. The location is also good, being a short walk from both the town centre and the lake.
Negative section of review
The hotel has a small revolving door, at the top of some steps at the entrance. Unfriendly to those stopping more than a few days with large, heavy suitcases. Room access from elevator also has more stairs, to go up and down. ‘King Double’ room felt tiny and claustrophobic, nothing like pictures on the website. Small, uncomfortable double bed = constantly changing position trying to get comfortable, whilst trying not to fall out. Window view of rooftops, corridors and other rooms in the hotel + no net curtain = no privacy. Bathroom access through a small alcove obstructed by a table and chair (pointless in room of that size). Ended up dragging them next to the bed. Toilet was really, really low, and right next to the door. Didn’t eat in the restaurant due to the daily changing menu. Easier to go to one of the other many nearby places with a fixed menu, so you know what you are getting. A few items from the description that made me laugh after our stay :- View - Of other guests Seating Area – In the walk way, for the bathroom TV – On the wall, in the walk way to the seating area Satellite channels - *cough* Freeview Radio - On the Freeview TV Tea/Coffee maker - Kettle Hairdryer – Yes, and as long as you have 30 minutes or more it will dry your hair….eventually Wardrobe or closet – Behind the door, completely black and not near a single light in the room Upper floors accessible by elevator – and many, many stairs. Toilet paper – Just like you used to have in infant school…much like the toilet.
Positive section of review
Breakfast, was great. Self service buffet with juice, cereal, fresh fruit, yoghurt, croissants. Plus a choice of cooked breakfasts to follow including a vegetarian breakfast. The dog particularly liked her Lincolnshire sausage and bowl of water while we enjoyed our breakfast. Coffee machine with the buffet, so hot and endless top-ups as required. Evening menu looked good but our son had made other plans for us. Popular spot with the locals and visitors.
Negative section of review
The hotel was having some building work done so the first morning we were wakened before 8am by a reversing concrete lorry but the 2nd day was absolutely fine. The contractors and staff did apologise but it was a special delivery while the weather was dry, but it didn't spoil our stay.
Newcastle upon Tyne, United Kingdom
Positive section of review
Great location, lovely friendly welcome, manager went above and beyond by waiting for our late arrival to show us into our room. Friendly happy staff waiting on tables, good food and we tried all the beers. Thank you
Negative section of review
Only thing was that we only had one towel in the room between two? But this was due to late laundry delivery apparently.
Positive section of review
Me and my daughter cycled there as part of our journey to Wales. Wonderful place, very good service and just looked a bit like a Robert Stevenson book. We loved it, recharged our batteries and continued the journey.
Negative section of review
Don't really think there was something missing.
Positive section of review
All the staff at the hotel was very welcoming.The evening meal in Oscars was excellent,and the service was fantastic.the room was a good size with garden view.
Negative section of review
The toilet had alot of limescale and not a fan of shower curtains.
Positive section of review
Nice location 😀 I was working on a contract in the area and this was five minutes away so ideal for me. Warm friendly staff, made me feel welcome 😁
Negative section of review
Limited parking - I used a long stay just down the road which covers overnight parking, but cost me lol 😆
Positive section of review
We love the location of this Hotel, Room was nice the food was amazing and the staff really friendly .
Negative section of review
Only negative is the duvet ,needs a refresh but the rest of the linen was clean and fresh.
West Beckham, United Kingdom
Positive section of review
Property was in a nice quiet setting, overall clean and tidy.
Negative section of review
Ant problem, temperature of the hot water is dangerous with having young children. Things in the property are starting to look tired.
Positive section of review
It location to shops and all. Staff where friendly.
Negative section of review
The bathroom very small.
Positive section of review
View, hospitality, spacious and clean room
Negative section of review
All good!