1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Rambling and interesting old coaching inn. Very friendly and efficient staff. Good food, including hearty breakfasts and well kept ales. Comfortable bedrooms and a well appointed and cosy residents lounge. All that and there's direct access to the hills immediately behind the inn, leading to 5 Wainwright peaks, including Helvellyn.
Negative section of review
Nothing to report.
Stansted Mountfitchet, United Kingdom
Positive section of review
The location to the airport - we could walk to the terminal. The room was as expected. Bed was comfortable, bathroom had everything necessary and was clean to a good standard. Our check-in was completed promptly and politely and the reception area/bar were clean and welcoming.
Negative section of review
We thought that the dinner in the restaurant was expensive and the food served was mediocre. The waiter did not listen clearly to our order and charged us the wrong amount, however this was resolved when paying for our meal. The breakfast was disappointing, orange juice that was watered down to a high degree, tasteless cooked breakfast, impossible to get a reasonable tasting hot drink from the dispenser. The staff on duty was not particularly helpful.
Positive section of review
The best thing was the self contained kit he so I saved a lot of money eating out.
Negative section of review
Nothing
Positive section of review
There was no real breakfast is was awful and the coffee disgusting
Negative section of review
Lovely place but all things closed and breakfast awful
Positive section of review
the breakfast was delicious and location was very good
Positive section of review
Great location, super quiet, very comfortable room
Negative section of review
Nothing
Positive section of review
Location clean room .parking .wifi
Negative section of review
Beds not that comfortable
Positive section of review
Great location and accommodation
Positive section of review
Clean and value for money
Positive section of review
Good location
Negative section of review
This was my 3rd stay in this hotel with request to upgrade me to a bigger room due to large amount of luggage. I received 4 emails upselling me higher category rooms and nobody at reception said "welcome back' or 'oh you requested a bigger room' - complete ignorance of my guests profile or my request. I was allocated a tiny room and it was a quiet Sunday night with plenty of empty rooms. Breakfast for £20 was not worth it. At 9.30am the buffet food was getting cold and a lot of items needed topping - poor selection at luke warm temperature. To make things worse, I was told that any coffees from the bar are charged extra (this was not the case before when I stayed in 2023). Good coffee should be included in the breakfast (not watery coffee brew that they serve for breakfast as default and charge extra for a decent espresso). Very poor breakfast experience. Overall, I would recommend going out for breakfast.